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Official procurement procedure

General Practice Patient Survey (GPPS)

Customer satisfaction survey
Customer survey services
Health services
+3 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The NHS Commissioning Board (operating under the name of NHS England): "General Practice Patient Survey (GPPS)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe NHS Commissioning Board (operating under the name of NHS England)Scope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: The NHS Commissioning Board (operating under the name of NHS England)
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The NHS Commissioning Board (operating under the name of NHS England). These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
46Bids / Report
1.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 829 active published awards; 827 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe NHS Commissioning Board (operating under the name of NHS England)
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 Sept 2021, 17:03 BST
Last source update9 Sept 2021, 17:03 BST
Recurring procurementNot published
ClassificationCustomer satisfaction survey, Customer survey services, Health services, Market and economic research; polling and statistics, Market research services, Public-opinion polling services
Delivery area
UK
OCIDocds-h6vhtk-029483
What is being bought
The GP Patient Survey (GPPS) is an England-wide annual survey which has been running every year since 2007. It is sent to approximately 2.2 million people and asks about experiences of local primary care services including dentistry. Currently, the survey is ‘mixed mode’ and uses paper invitations and questionnaires with the option of completing the survey online (in the form of a link provided on a letter that individuals can type into their device and via SMS reminder messages).The survey currently provides data at national, Clinical Commissioning Group (CCG) and GP practice levels. It is used to understand performance at GP practice level as well as identifying emerging and ongoing national trends which feed into policy making. The GPPS is extensively used by NHS England and NHS Improvement (NHSEI), the Department of Health and Social Care (DHSC) and Care Quality Commission (CQC).
What changed
From the official release history
  1. tender value changed
    9 Sept 2021, 17:03 BST
  2. Status changed to complete
    9 Sept 2021, 17:03 BST
  3. Official notice release published
    9 Sept 2021, 17:03 BST
  4. Submission deadline changed to published date
    9 Sept 2021, 17:03 BST
  5. Published value updated to £14,074,698
    19 Feb 2021, 13:40 GMT
  6. Status changed to active
    19 Feb 2021, 13:40 GMT
  7. Official notice release published
    19 Feb 2021, 13:40 GMT
  8. Submission deadline changed to 5 Apr 2021, 12:00 BST
    19 Feb 2021, 13:40 GMT
  9. Buyer information updated
    19 Feb 2021, 13:40 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The survey not only provides data on key priorities such as access to general practice, but also provides insight about a wide range of other areas including health inequalities at a population level, a key focus of the NHS Long Term plan. The survey is also a key asset at local level, providing robust and comparable insight to local organisations and health systems about the performance of general practice.Methodology• That the survey will continue to be run on a yearly basis at GP practice level.• That the survey’s implementation will continue to be mixed mode – paper based and online. This is to minimise selection bias and ensure a key part of the population are not excluded. In addition, experiments in this area have found a drop-in response rate with increased online completion, which impacts on the ability to report robustly at GP Practice level.• The drive to increase online uptake will continue.Content• That the main focus of the survey will continue to be general practice but that the survey content reflects changing primary care contexts and policy priorities.Sampling• That the survey sampling criteria remains the same – those registered with a GP practice for at least six months, aged 16 and over.• That the survey sample will continue to be drawn from the Personal Demographic Service (PDS). Please note mobile telephone numbers and emails do not cover everyone in the sample (email approx. 25% and mobile telephone number 75%).• That the survey will continue to produce weighted data that are representative and comparable at GP practice level and that are also nationally representative.Data production• That the survey would be run to the existing timings including survey fieldwork January until early April and publication in July the same year.• That there would be the opportunity to report the survey based on other geographies such as STP and PCN.• The survey will require a certain sample size and/or confidence interval width at practice level which is defined in the ITT.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 Sept 2021, 17:03 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 16 Aug 2021, 00:00 BST · £10,552,108
Commercial outcome and competition
Awards
Market and Opinion Research International Limited (Trading as Ipsos MORI)
Not published · Not published · active
Contracts
Contract
£10,552,108 · signed 16 Aug 2021, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
electronicBids: 5 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 1 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

The NHS Commissioning Board (operating under the name of NHS England)

Contracting authority GB-FTS-2505
View buyer profile

  • The NHS Commissioning Board (operating under the name of NHS England)
    buyer
    reviewContactPoint

    2nd Floor, Rutland House, Runcorn, UK, WA7 2ES
    russell.greenwood@nhs.net

  • Market and Opinion Research International Limited (Trading as Ipsos MORI)
    supplier

    C/O CFO-Ipsos Mori, 3 Thomas More Square, London, UK, E1W 1YW

  • The High Court
    reviewBody

    Strand, London, WC2A 2LL
    generaloffice@administrativecourtoffice.justice.gov.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published