Official UK procurement notice
General Practice Patient Survey (GPPS)
Authority: The NHS Commissioning Board (operating under the name of NHS England) (NHS & healthcare)
What is being bought
Published requirement descriptionThe GP Patient Survey (GPPS) is an England-wide annual survey which has been running every year since 2007. It is sent to approximately 2.2 million people and asks about experiences of local primary care services including dentistry. Currently, the survey is ‘mixed mode’ and uses paper invitations and questionnaires with the option of completing the survey online (in the form of a link provided on a letter that individuals can type into their device and via SMS reminder messages).The survey currently provides data at national, Clinical Commissioning Group (CCG) and GP practice levels. It is used to understand performance at GP practice level as well as identifying emerging and ongoing national trends which feed into policy making. The GPPS is extensively used by NHS England and NHS Improvement (NHSEI), the Department of Health and Social Care (DHSC) and Care Quality Commission (CQC).
CPV: Customer satisfaction survey · Customer survey services · Health services · Market and economic research; polling and statistics · Market research services · Public-opinion polling services
The lotProcurement structure
single lot · value publishedLot #1The survey not only provides data on key priorities such as access to general…AwardedPublished value£14,074,698
The survey not only provides data on key priorities such as access to general practice, but also provides insight about a wide range of other areas including health inequalities at a population level, a key focus of the NHS Long Term plan. The survey is also a key asset at local level, providing robust and comparable insight to local organisations and health systems about the performance of general practice.Methodology
- That the survey will continue to be run on a yearly basis at GP practice level.
- That the survey’s implementation will continue to be mixed mode – paper based and online. This is to minimise selection bias and ensure a key part of the population are not excluded. In addition, experiments in this area have found a drop-in response rate with increased online completion, which impacts on the ability to report robustly at GP Practice level.
- The drive to increase online uptake will continue.Content
- That the main focus of the survey will continue to be general practice but that the survey content reflects changing primary care contexts and policy priorities.Sampling
- That the survey sampling criteria remains the same – those registered with a GP practice for at least six months, aged 16 and over.
- That the survey sample will continue to be drawn from the Personal Demographic Service (PDS). Please note mobile telephone numbers and emails do not cover everyone in the sample (email approx. 25% and mobile telephone number 75%).
- That the survey will continue to produce weighted data that are representative and comparable at GP practice level and that are also nationally representative.Data production
- That the survey would be run to the existing timings including survey fieldwork January until early April and publication in July the same year.
- That there would be the opportunity to report the survey based on other geographies such as STP and PCN.
- The survey will require a certain sample size and/or confidence interval width at practice level which is defined in the ITT.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Price: 30%
Published award criteria (2)
- Technical: 70
- Price: 30
- Suitability
n/a
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Feb 2021, 13:40 GMT
- Last source update
- 9 Sept 2021, 17:03 BST
- Award evaluation window
- 5 Apr 2021 – …
- FTS notice number
2021/S 000-022449- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-029483Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
The Authority will incorporate a standstill period at the point that information about the actual award of the contract is communicated to tenderers.That notification will provide information on the award decision. The standstill period, which will be for a minimum of ten (10) calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 (as amended) provide remedies under statute for aggrieved parties.
How it was run
Official noticeTender documents are also served through a separate tool: http://health.atamis.co.uk ↗
- Submission deadline
- 5 Apr 2021, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 5 Apr 2021, 12:00 BST
Timeline
5 Apr 2021 → 9 Sept 2021 · 3 dates- Submission deadline5 Apr 2021, 12:00 BST
- Bids opened5 Apr 2021, 12:00 BST
- Notice published9 Sept 2021, 17:03 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete9 Sept 2021, 17:03 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| IPSOS (MARKET RESEARCH) LTD | £10,552,108 † | — | Awarded |
Contracts
Contract 022449-2021-1 · IPSOS (MARKET RESEARCH) LTD
- Signed
- 16 Aug 2021
- Value
- £10,552,108
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic · 1 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High CourtReview body
Bidders & participating suppliers
1 commercial party on the noticeOfficial documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria