Find a Tender
Record
Official procurement procedure
Contact Centres and Business Services
Administration services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Minister for the Cabinet Office acting through Crown Commercial Service: "Contact Centres and Business Services". Published status: awardUpdate. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | The Minister for the Cabinet Office acting through Crown Commercial Service | Scope & Categories | Not published | Submission Window | Recorded No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: The Minister for the Cabinet Office acting through Crown Commercial Service
Market Analytics
Derived from OCDS awards & bid statistics
Published history for The Minister for the Cabinet Office acting through Crown Commercial Service. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
13.3Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 8 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Minister for the Cabinet Office acting through Crown Commercial Service | Procedure methodNot published | Procurement categoryNot published |
StatusNot published | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published8 Apr 2025, 15:23 BST | Last source update8 Apr 2025, 15:23 BST | Recurring procurementNot published |
ClassificationAdministration services | ||
Delivery area UK | ||
OCIDocds-h6vhtk-02a266 | ||
What is being bought
No description published
What changed
From the official release history
- Status changed to published status
8 Apr 2025, 15:23 BST - Official notice release published
8 Apr 2025, 15:23 BST - tender value changed
23 Aug 2021, 22:45 BST - Status changed to complete
23 Aug 2021, 22:45 BST - Official notice release published
23 Aug 2021, 22:45 BST - Submission deadline changed to published date
23 Aug 2021, 22:45 BST - Published value updated to £3,500,000,000
27 Jul 2021, 18:14 BST - Status changed to active
27 Jul 2021, 18:14 BST - Official notice release published
27 Jul 2021, 18:14 BST - Submission deadline changed to 4 May 2021, 15:00 BST
27 Jul 2021, 18:14 BST - Official notice release published
4 Apr 2021, 22:56 BST - Buyer information updated
4 Apr 2021, 22:56 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1 & 2All LotsStatus not publishedPublished valueNot publishedCrown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
8 Apr 2025, 15:23 BST - Award active
Not published · Not published - Contract active
Signed 10 Aug 2021, 00:00 BST · £3,500,000,000
Commercial outcome and competition
Awards Full list of successful suppliers is available on Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) Not published · Not published · active |
Contracts Contact Centres and Business Services £3,500,000,000 · signed 10 Aug 2021, 00:00 BST · active |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
The Minister for the Cabinet Office acting through Crown Commercial Service
Contracting authority GB-FTS-3754Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published