Housing Services & Resident Engagement Surveys

{
  "id": "036757-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-11-13T15:38:21Z",
  "ocid": "ocds-h6vhtk-04b63a",
  "buyer": {
    "id": "GB-FTS-5427",
    "name": "Westminster City Council"
  },
  "tender": {
    "id": "ITT_30168",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "1 year + 1 year"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data and insight reporting on performance and satisfaction from housing service users. Additionally, they will be required to take the findings of satisfaction surveys and carry out deep-dives to better understand the root causes of satisfaction and dissatisfaction. This insight and research programme will include but not be limited to focus groups and one to one interview. The insight provided will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.",
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "startDate": "2025-04-01T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI32"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79311200",
            "scheme": "CPV",
            "description": "Survey conduction services"
          },
          {
            "id": "79311210",
            "scheme": "CPV",
            "description": "Telephone survey services"
          },
          {
            "id": "79311300",
            "scheme": "CPV",
            "description": "Survey analysis services"
          },
          {
            "id": "79342310",
            "scheme": "CPV",
            "description": "Customer survey services"
          },
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          }
        ]
      }
    ],
    "title": "Housing Services & Resident Engagement Surveys",
    "value": {
      "amount": 850000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2024-12-13T12:01:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-12-13T12:01:00Z"
    },
    "description": "This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.",
    "tenderPeriod": {
      "endDate": "2024-12-13T12:00:00Z"
    },
    "hasRecurrence": false,
    "reviewDetails": "Precise information on deadline(s) for review procedures:\nIn accordance with Regulation 86 (Notices of decisions to award a contract), Regulation 87 (Standstill Period) and Regulations 91 (Enforcement of duties through the Court) of the Public Contracts Regulations 2015 (as amended).",
    "classification": {
      "id": "79311000",
      "scheme": "CPV",
      "description": "Survey services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://wcc.ukp.app.jaggaer.com",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-5427",
      "name": "Westminster City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW1E 6QP",
        "countryName": "United Kingdom",
        "streetAddress": "64 Victoria Street"
      },
      "details": {
        "url": "https://wcc.ukp.app.jaggaer.com",
        "buyerProfile": "http://www.westminster.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Westminster City Council"
      },
      "contactPoint": {
        "url": "https://wcc.ukp.app.jaggaer.com",
        "email": "tenders@westminster.gov.uk"
      }
    },
    {
      "id": "GB-FTS-5080",
      "name": "The High Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Royal Court of Justice, The Strand"
      },
      "identifier": {
        "legalName": "The High Court of Justice"
      }
    }
  ],
  "language": "en",
  "description": "This opportunity and all associated procurement documents will be accessible via our City of Westminster Procurement and Contracts portal (\"the Portal\"), kindly visit https://wcc.ukp.app.jaggaer.com and search for the following reference: [Insert ITT reference]. If you have any questions, please submit these through the portal.\nOur portal is free to register on.\nTo view details of the Opportunity via the Portal please click the following link and click on Opportunities: https://wcc.ukp.app.jaggaer.com\nOr browse as follows:\n- Connect to https://wcc.ukp.app.jaggaer.com\n- Enter your Username and Password\n- Go to Published Opportunities\n- Click on the Project Title to view details",
  "initiationType": "tender"
}