Search UK public tenders and contract notices

Erasmus+ Government Authorised Exchange Visa Sponsor

Department for Education · Central government · Nationwide (UK)

On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

Awarded to IRARA Services limited

• Administration services
• Administrative educational services
• Administrative services for business operations
• +3

Department for Education Period Products Scheme 2026

Department for Education · Central government · Nationwide (UK), North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands

The Department for Education (DfE) is looking to provide free period products to schools and post-16 education providers across England through a procurement to appoint a national provider. The Period Products Scheme ensures that period pro…

Awarded to PERSONNEL HYGIENE SERVICES LIMITED · 2 awards

• Customer services
• Parcel delivery services
• Sanitary towels or tampons

Provision of a Managing Agent Service to Manage, Supply, Deliver, Install and Commission Air Source Heat Pumps

ENERGIA GROUP NI HOLDINGS LIMITED · Other public body · Northern Ireland

PowerNI, a brand of Energia Group wish to appoint a Managing Agent (Supplier) to provide an air source heat pump solution including assessment, supply, install, support, report and review follow up with residential Customers. It is essentia…

• Customer services
• Heat-exchange units and machinery for liquefying air or other gases
• Solar panels

COV - Independent Children's Complaints Investigation 2026

Coventry City Council · Local authority · West Midlands

Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process.

• Customer services
• Other community, social and personal services

ITT Learner Recruitment ‘lead find services’

New College Swindon · Education · Nationwide (UK)

New College Swindon seeks an experienced supplier to deliver learner recruitment and referral services for its Adult Skills Fund (ASF) provision. The requirement is to recruit approximately 800 eligible adult learners annually for Level 2 o…

Awarded to Starch UK Ltd

• Adult and other education services
• Customer services
• Education and training services
• +2

Clean Vehicle Retrofit Accreditation Scheme

Department for Transport · Central government · Nationwide (UK)

The CVRAS (Clean Vehicle Retrofit Accreditation Scheme) supports the reduction of air pollutant emissions from older and more polluting diesel vehicles during the transition to a zero-emission fleet.  The scheme was launched in 2017 and fun…

Awarded to ENERGY SAVING TRUST ENTERPRISES LIMITED

• Customer services
• Environmental services

Traffic Management and Admission Support-Westonbirt Arboretum

Forestry Commission · Other public body · South West England

This procurement covers the provision of temporary staff to support car park management and admissions operations during peak visitor periods. Car park staff are responsible for managing vehicle flow to prevent congestion on the A46, ensuri…

Awarded to The Combined Services Provider Ltd

• Customer services
• Parking services

Port of Dover - Customer Experience Consultant Framework

Dover Harbour Board · Other public body · delivery region not published

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

• Business and management consultancy and related services
• Customer satisfaction survey
• Customer services
• +3

Transport Hub and Services

NHS Lanarkshire · NHS & health · Scotland

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

• Call centre
• Customer services
• Telephone-answering services

Transactions at Counter Services - Preliminary Market Engagement Notice

Driver and Vehicle Licensing Agency · Central government · Nationwide (UK)

Scope – Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most t…

• Customer services
• General public services
• Provision of services to the community
• +1

Provision of Contact Centre Services to the Legal Aid Agency

Legal Aid Agency · Central government · Nationwide (UK), North East England, North West England, East Midlands, West Midlands, East of England

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and …

• Call centre
• Customer services
• Legal services

Provision of International Driving Permit Services

Driver and Vehicle Licensing Agency · Central government · Nationwide (UK)

DVLA invites tenders for the provision of International Driving Permit Services on a national (UK wide) basis. The service is currently outsourced; the current service provision with the incumbent supplier expires on the 31 March 2027. The …

• Customer services

Out of Hours Call Handling

Cardiff Community Housing Association (CCHA) · Housing · Nationwide (UK)

Contract award for Out of Hours Call Handling

Awarded to Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services

Capability Assets' Managed Service

Merseyside Fire and Rescue Authority · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Merseyside Fire and Rescue Authority (The Authority) as Lead Authority for National Resilience, seeks to identify a Prime Contractor to provide a Capability Assets' Managed Service. The requirements are for the maintenance, repair and servi…

• Auditing services
• Call centre
• Cargo handling and storage services
• +3

Warm Homes Plan - Consumer Protection Reform

Department for Energy Security & Net Zero · Central government · Nationwide (UK)

Disclaimer The information set out below is indicative only. The scope, timelines, routes to market, contract values and duration are subject to change. Reform proposals are also subject to public consultation later in 2026 which may signif…

• Administration services
• Auditing services
• Call centre
• +3

Passengers with Reduced Mobility (PRM) and Non-visible Conditions Tender at Manchester and Stansted Airports

MAG AIRPORT LIMITED · Other public body · North West England, East of England

The objective of this procurement is to secure partnership(s) with key strategic partner(s) to provide best-in-class services relating to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Manchester and Stansted Airports.…

• Customer services
• Passenger cars
• Support services for land, water and air transport
• +1

Theory Test Services

Driver and Vehicle Standards Agency · Central government · Nationwide (UK)

The Authority is procuring a TCN Supplier in each regional Lot to deliver the Theory Test Centre Network (TCN) Service, providing secure and accessible front end test delivery for all theory test types across Great Britain and Northern Irel…

• Computer testing services
• Customer services
• E-learning services
• +3

ScottishPower - Supplies

SCOTTISH POWER UK PLC · Nationwide (UK)

Scottish Power is part of the Iberdrola Group, which uses Go Supply as its global supplier registration partner. For the purpose of this notice, a reference to Scottish Power includes Scottish Power UK PLC and all companies within the Scott…

• Agricultural, forestry, horticultural, aquacultural and apicultural services
• Architectural, construction, engineering and inspection services
• Conductors' batons
• +3

Scottishpower - Services

SCOTTISH POWER UK PLC · Nationwide (UK)

Scottish Power is part of the Iberdrola Group, which uses Go Supply as its global supplier registration partner. For the purpose of this notice, a reference to Scottish Power includes Scottish Power UK PLC and all companies within the Scott…

• Agricultural, forestry, horticultural, aquacultural and apicultural services
• Architectural, construction, engineering and inspection services
• Construction machinery and equipment
• +3

DFE - INTERTRADEIRELAND - ALL ISLAND BUSINESS MONITOR

InterTradeIreland · Central government · Northern Ireland

InterTradeIreland has awarded a contract to a Supplier to undertake 16 quarterly surveys (over 3 years with an option to extend for a 4th year) with data collection and analysis for Q1 2026 to Q4 2029 on business confidence and various all-…

Awarded to PERCEPTIVE INSIGHT MARKET RESEARCH LTD

• Customer services
• Customer survey services
• Market research services
• +2

UK Power Networks Customer Vulnerability Enduring Partnerships

UK Power Networks (Operations) Limited · Other public body · Nationwide (UK)

As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty…

Awarded to Community Energy Pathways Limited, Hope 4 U Limited

• Community action programme
• Customer services
• Customer-care services
• +2

Contract for the Provision of Customer Relationship Management System

Robert Gordon University · Education · Scotland

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…

Awarded to Tribal Dynamics Ltd

• Customer Relation Management software development services
• Customer Relation Management software package
• Customer services
• +2

Rushmoor Borough Council - Leisure Centre Operator

Rushmoor Borough Council · Local authority · South East England

AWARD & STANDSTILL PERIOD Following receipt of best and final tenders on 19th December 2025 the Council has concluded the assessment process and will award a contract under Lot 2 - Agency Agreement. Assessment summaries to the successful an…

Awarded to Sport and Leisure Management Limited · 2 awards

• Cafeteria services
• Canteen and catering services
• Commercial property management services
• +3

Education Recruitment Advertising and Resourcing Services (NERARS)

Southern Universities Management Services (SUMS) · Other public body · Nationwide (UK)

The Education Recruitment Advertising and Resourcing Services Framework Agreement supports the public sector with education recruitment advertising and resourcing as well as student recruitment advertising. The current framework is made up …

• Advertising and marketing services
• Advertising campaign services
• Advertising consultancy services
• +3

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council · Local authority · delivery region not published

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This di…

Awarded to HUMAN ENGINE LIMITED

• Business and management consultancy services
• Business development consultancy services
• Customer services
• +3

COV - Market Engagement for Independent Childrens Complaints Investigation 2026

Coventry City Council · Local authority · delivery region not published

Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process. Over the past 6 months Coventry have required 90 complaints to be investi…

• Customer services
• Other community, social and personal services

National Underground Asset Register (NUAR) Data Transformation and Ingestion Service

ORDNANCE SURVEY LIMITED · Other public body · South East England

Ordnance Survey Ltd (OS) is Great Britain’s mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further inf…

Awarded to 1SPATIAL GROUP LIMITED

• Customer services
• Data capture services
• Data collection and collation services
• +3

Expanding the Publicly Accessible Electric Vehicle Charging Infrastructure Network in Glasgow City Region

Glasgow City Council · Local authority · Scotland

Glasgow City Council, as the Lead Authority on behalf of the following eight Member Authorities (MAs) in Glasgow City Region, (East Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, North Lanarkshire, Renfrewshire, South Lanarksh…

• Battery chargers
• Billing system
• Car park building construction work
• +3

CP1044-15 Lot 1 Devon County Council Highway Termed Maintenance Services

Devon County Council · Local authority · South West England

The contracting authority is not awarding a new contract. This VEAT notice is in respect of a proposed modification to extend the existing contract for the provision of Devon County Council's Highways Maintenance Services.

Awarded to M Group Services

• Architectural, construction, engineering and inspection services
• Construction work for pipelines, communication and power lines, for highways, roads, airfields and railways; flatwork
• Customer services
• +3

Electric Vehicle Infrastructure and Associated Services Y23049

Kent County Council trading as Procurement Services · Local authority · Nationwide (UK)

This Framework Agreement will facilitate the procurement of a full range of Electric Vehicle Infrastructure and Associated Solutions, including auditing of existing equipment, providing expert advice and solutions as well as supply and inst…

Awarded to AECOM, Amey Highways Limited, Blink Charging UK Ltd +37 more · 23 awards

• Architectural, engineering and planning services
• Battery chargers
• Business services: law, marketing, consulting, recruitment, printing and security
• +3

Video and Contact Centre Audio Managed Service

Cambridge City Council · Local authority · East of England

ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has stud…

Awarded to PREMIER BUSINESS AUDIO LIMITED

• Customer services
• Radio, television, communication, telecommunication and related equipment

Contract for Waste Collection and Street Cleaning

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council and Vale of White Horse District Council (the Councils) are seeking to appoint a contractor to provide refuse collection and waste related services (including, residual waste, dry recyclables, green waste,…

Awarded to Biffa Waste Services Limited · 2 awards

• Call centre
• Clinical-waste collection services
• Customer services
• +3

Electric Vehicle Charging Infrastructure & Associated Services - LEVI Fund Portsmouth Partner Operator Concession Agreement

Portsmouth City Council · Local authority · South East England

Portsmouth City Council - the 'Council' - is undertaking a further stage of preliminary market engagement (PME) to inform the development of its approach for the delivery of 'Local Electric Vehicle Infrastructure' (LEVI) funded electric veh…

• Advertising campaign services
• Advertising management services
• Construction work for electricity power lines
• +3

Platform 360 - Omnichannel

Platform Housing Limited · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Exploring options for procuring an omnichannel platform to support effective and consistent customer engagement. We are seeking to understand market capabilities, solutions and delivery models, to enhance the way we talk to our customers. P…

• Communications infrastructure
• Communications network
• Customer services

GMCA 911 Net Zero: Housing Retrofit Framework Agreement

Greater Manchester Combined Authority · Local authority · Nationwide (UK)

The Greater Manchester Combined Authority (GMCA) has created a Framework Agreement to meet the needs of public sector organisations and their agencies and bodies, registered housing providers, Community Interest Groups, education providers …

Awarded to "Next Energy Solutions Ltd ", A Connolly Ltd, A Mellor Plumbing & Heating Services Ltd +66 more · 15 awards

• Building consultancy services
• Building installation work
• Cooling and ventilation equipment
• +3

ACE 669 ITT - All In Member Services Hub delivery partner

Arts Council England · Local authority · Nationwide (UK)

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website:…

Awarded to This Named Company Ltd trading as The Card Network

• Customer services

5 Councils Corporate Services Project

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council, Havant Borough Council, Vale of White Horse District Council, Mendip District Council and Hart District Council ("the Councils") entered into a contract (for an initial duration of approximately 9 years) …

Awarded to Capita Business Services

• Accounting, auditing and fiscal services
• Bailiff services
• Benefit services
• +3

ICO Data Protection Fee Register Maximisation Delivery Partner

Information Commissioner's Office · Other public body · Nationwide (UK)

ICO Data Protection Fee Payers Register - Market Shaping Opportunity Our goal is to secure a delivery partner who can help us bring in-scope organisations into compliance through registration on the Data Protection Register and maximise the…

• Business and management consultancy and related services
• Customer services
• Data services

Contact Centre Services

Student Loans Company · Central government · Nationwide (UK)

Resource augmentation contract for contact centre service for student application and payment management

• Customer services

Provision of Third Party Identity Checking

Driver and Vehicle Licensing Agency · Central government · delivery region not published

Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is not guarantee that a tender opportunity will result from this. Should a tender opportuni…

• Customer services

The Provision of Leisure Services at Sevenoaks Leisure Centre, Edenbridge Leisure Centre and Lullingstone Park Golf Course

Sevenoaks District Council · Local authority · South East England

A services contract to provide services for the management, operation, cleaning and maintenance of Sevenoaks Leisure Centre, Edenbridge Leisure Centre and Lullingstone Park Golf Course each owned by the Council for a period of five years (w…

Awarded to Sport and Leisure Management Limited

• Catering services
• Cleaning services
• Computer-related services
• +3

23052 For the provision of a Full Utility billing plaform and services for Swaffham Prior Heating Network

Cambridgeshire County Council · Local authority · East of England

Cambridgeshire County Council is looking for a provider that can offer a comprehensive billing platform and customer services to support the functioning and operation of its flagship Swaffham Prior heating Network. Bidders will need to be a…

Awarded to supplier not published

• Customer services
• Customer-care services
• Electricity distribution and related services
• +3

Audience Services

The British Broadcasting Corporation (BBC) · Nationwide (UK)

The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlaye…

Awarded to SERCO LIMITED

• Customer services
• Telephone switchboard services
• Tickets

Expanding the Publicly Accessible Electric Vehicle Charging Infrastructure Network in Glasgow City Region

Glasgow City Council · Local authority · Scotland

Glasgow City Council (GCC), as the Lead Council on behalf of the following eight Member Authorities in Glasgow City Region, (East Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, North Lanarkshire, Renfrewshire, South Lanarkshir…

• Battery chargers
• Billing system
• Car park building construction work
• +3

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to ACCENTURE (UK) LIMITED, ARVATO LIMITED, CHARLES NOVACROFT DIRECT LIMITED +17 more · 23 awards

• Accounting and auditing services
• Accounting review services
• Accounting services
• +3

Provision of Information Technology (IT), Customer and Revenue and Benefits services

London Borough of Barnet · Local authority · Greater London

The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise se…

• Customer services
• Data security software package
• Financial and insurance services
• +3

Provision of Information Technology (IT), Customer and Revenue and Benefits services

London Borough of Barnet · Local authority · Greater London

The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise se…

• Customer services
• Data security software package
• Financial and insurance services
• +3

Provision of Independent Advice and Development Support to customers in South Lanarkshire

South Lanarkshire Council · Local authority · Scotland

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the C…

Awarded to Tenants Information Service

• Customer services

£50,000,000

Southern Water Services Limited · Nationwide (UK), South East England

The supply and installation of Slow the Flow interventions, including water butts, sustainable drainage planters, and Smart water butts at household and non-household properties. Including Customer engagement and sign up.

• Customer services
• Water tanks

Contact Centre Services

Student Loans Company · Nationwide (UK)

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc …

Awarded to Teleperformance Limited · 3 awards

• Customer services

The Provision of Transactions at Counter Services

Department for Transport · Central government · Nationwide (UK)

Market Engagement Survey for The Provision of Transactions at Counter Services

• Customer services
• General public services
• Provision of services to the community
• +1

Tender for the Provision of Customer Contact Centre Managed Service

ARRIVA UK TRAINS LIMITED · Other public body · Nationwide (UK)

Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support…

• Customer services

Provision of Out of Hours Telephone Service

ASTER GROUP LIMITED · Nationwide (UK)

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

Awarded to Somerset Lifeline T/A Deane Helpline

• Call centre
• Customer services
• Emergency telephones
• +2

ED2 Enduring Partnerships - Fuel Poverty

UK Power Networks (Operations) Limited · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Bi- lateral collaboration agreement

Awarded to supplier not published · 4 awards

• Customer satisfaction survey
• Customer services
• Customer survey services
• +1

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• Billing system
• +3

Customer Experience Platform

Mid Ulster District Council · Local authority · Nationwide (UK), Northern Ireland

The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specifi…

Awarded to supplier not published

• Computer-related services
• Customer services
• Customer-care services
• +1

ChargePlace Scotland Charge Point Network Operator Services - Single Supplier Framework Agreement

Transport Scotland · Scotland

Awarded to SWARCO UK LIMITED

• Chargers
• Customer services
• Electric vehicles
• +3

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

Awarded to Adecco UK Limited

• Call centre
• Customer services
• Telephone operator services
• +1

Ground/on-board services for Eurostar Trains and Lounges

EUROSTAR GROUP · Nationwide (UK)

The Eurostar Group is launching a procurement procedure to award its onboard and ground services contracts to serve Eurostar's ambition. Eurostar wishes to entrust the delivery of these services to suppliers with the finest expertise within…

• Canteen and catering services
• Customer services
• Meal-preparation services

Fraud, corruption and reporting On-Line

NHS Business Services Authority · NHS & health · North East England

This request for information process will be to used to engage potential suppliers in both the fraud and contact centre market places with capability and capacity to deliver a Fraud and Corruption Reporting On-line service.<br/>About NHSBSA…

• Administrative services for business operations
• Call centre
• Customer services
• +3

Electric Vehicle Infrastructure and Associated Solutions Y23049

Kent County Council trading as Procurement Services · Local authority · Nationwide (UK)

This Framework Agreement will facilitate the procurement of a full range of Electric Vehicle Infrastructure and Associated Solutions, including auditing of existing equipment, providing expert advice and solutions as well as supply and inst…

• Architectural, engineering and planning services
• Battery chargers
• Business services: law, marketing, consulting, recruitment, printing and security
• +3

Electrical Vehicle Charging Infrastructure and Operation - Partner Concession Agreement - ORCS Phase 3

Portsmouth City Council · Local authority · South East England

Portsmouth City Council ('the Council') is inviting tenders from suitably qualified and experienced service providers for the supply, installation, maintenance, operation and, at the Council's option, decommission of electrical vehicle char…

• Advertising campaign services
• Advertising management services
• Construction work for electricity power lines
• +3

Support Services for Passengers With Reduced Mobility - Inverness Airport

Highlands and Islands Airports Limited · Scotland

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer …

Awarded to OCS Group UK Limited.

• Customer services
• Support services for land, water and air transport

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

• Call centre
• Customer services

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Nuclear Decommissioning Authority · Nationwide (UK)

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Awarded to Iron Mountain UK Plc

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Southern water Developer Services

Southern Water Services Limited · South East England

The supply of services will be remote or across the entire SWS region covering Kent, Sussex, Hampshire and the Isle of Wight. All estimated quantities or values contained or referred to in this or other tender documents are for guidance onl…

Awarded to SKEWB LTD

• Approval plans, working drawings and specifications
• Building services consultancy services
• Consultative engineering and construction services
• +3

Customer Data Enhancement

Southern Water Services Limited · Nationwide (UK)

Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hamps…

• Customer services
• Data analysis services
• Data collection and collation services
• +3

LB Hillingdon - Deed of Variation in relation to leisure operating contracts of various leisure facilities

London Borough of Hillingdon · Local authority · Nationwide (UK)

The London Borough of Hillingdon (the Authority) intends to enter into a deed of variation with Greenwich Leisure Limited (the Contractor) in relation to the leisure operating concession contracts for the Authority's four leisure facilities…

Awarded to Greenwich Leisure Ltd

• Catering services
• Cleaning services
• Computer-related services
• +3

Provision of International Driving Permit Services

DVLA · Nationwide (UK)

Provision of International Driving Permits to the public across the UK.

Awarded to PAYPOINT NETWORK LIMITED

• Customer services

Contact Centre Technology Innovation Trial

Transport for London · Other public body · Greater London

Transport for London (TfL) is undertaking an early market engagement exercise, by inviting potential suppliers to complete a Market Sounding Questionnaire (MSQ) for an upcoming Contact Centre Technology innovation trial. TfL is exploring ho…

• Customer services
• Customer-care services
• IT services: consulting, software development, Internet and support
• +1

Provision of a Front Office Counter Service

Driver and Vehicle Licensing Agency · Nationwide (UK)

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

Awarded to Rhomberg Sersa UK limited

• Customer services

Department for Business and Trade- Business Support Service (tendered as ‘Business Information Service 2024’)

Department for Business & Trade · Central government · Nationwide (UK)

The Department for Business and Trade has procured a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support…

Awarded to UMI COMMERCIAL LIMITED

• Administration services
• Business and management consultancy and related services
• Call centre
• +2

Digital Experience and Digital Enablement

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. The Digital Experience and Digital Enablement package is the second procurement package in NS&I’s Rainbow programme, and provides the capabilities needed to d…

Awarded to IBM UNITED KINGDOM LIMITED

• Banking services
• Communication software development services
• Computer support and consultancy services
• +3

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

NS&I · Nationwide (UK)

This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and cust…

Awarded to Sopra Steria Limited

• Banking and investment services
• Call centre
• Communication software development services
• +3

Passenger Transport Norwich Park and Ride and Bus Station

Norfolk County Council · Local authority · East of England

Norfolk County Council wishes to enter into a contract for (1) the provision of frequent bus services from the 5 Norwich Park and Ride sites to Norwich city centre. (2) Park and Ride site management and maintenance for 6 sites and (3). Mana…

• Building and facilities management services
• Car park management services
• Car park services
• +3

Area 3 & 4 - Signals Timing Validation

National Highways Limited · Central government · Nationwide (UK), South East England

All traffic signal junctions, on the strategic road network, require routine planned traffic signal timing validation reviews to ensure the current plans, be it dynamic (MOVA/SCOOT) or fixed (UTC/CLF), are still relevant. National Highways …

Awarded to Euro Parking Collection PLC, TRL LIMITED · 2 awards

• Bridge toll services
• Collection agency services
• Customer services
• +3

Money and Pensions Guidance contact service

MONEY AND PENSIONS SERVICE · Nationwide (UK)

The Money and Pensions Service (MaPS) are conducting a review of our current guidance service offering and are looking to procure a supplier to provide a contact centre that offers a single front door Tier 1 guidance and face to face (F2F) …

• Call centre
• Customer services
• For pension
• +3

Out of Hours Call Handling Service (2023)

London Borough of Hackney · Local authority · Greater London

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and a…

• Customer services
• Customer-care services

Business to Business Outsourced Services

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…

Awarded to Sopra Steria Limited

• Accounting and auditing services
• Banking services
• Business and management consultancy services
• +3

Fraud and Cyber Crime Reporting & Analysis Service Procurement

The Mayor and Commonalty and Citizens of the City of London · Local authority · Nationwide (UK), Greater London

The Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Acti…

Awarded to Capita Business Services, Pricewaterhouse Coopers LLP · 3 awards

• Accounting, auditing and fiscal services
• Analytical or scientific software development services
• Computer-related management services
• +3

Rail Ombudsman Service

Office of Rail and Road · Central government · Nationwide (UK)

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial …

Awarded to Dispute Resolution Ombudsman

• Customer services

Student Enquiry Management and Conversion Services, Admissions Enquiry Services and Student Engagement and Retention Services

LONDON METROPOLITAN UNIVERSITY · Education · Nationwide (UK)

The University seeks to appoint a supplier for student enquiry management and conversion services admissions enquiry services student engagement and retention services, for a period of 3 years with the option to extend for a further 2 x 12 …

• Business services: law, marketing, consulting, recruitment, printing and security
• Customer services
• Customer-care services
• +3

Leisure Centre Operation

Sevenoaks District Council · Local authority · South East England

Awarded to Sport and Leisure Management Limited

• Catering services
• Cleaning services
• Computer-related services
• +3

Archiving and Records Management Commercial Partnership Agreement for the operation and management of the National Nuclear Archive. Nuclear Decommissioning Authority (NDA), on behalf of NDA Archives L

Nuclear Decommissioning Authority · Nationwide (UK)

CALL FOR COMPETITION Archiving and Records Management Commercial Partnership Agreement for the operation and management of the National Nuclear Archive. Nuclear Decommissioning Authority (NDA), on behalf of NDA Archives Limited (NDAAL), inv…

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Archiving and Records Management Commercial Partnership Agreement for the operation and management of the National Nuclear Archive. Nuclear Decommissioning Authority (NDA), on behalf of NDA Archives L

Nuclear Decommissioning Authority · Nationwide (UK)

CALL FOR COMPETITION Archiving and Records Management Commercial Partnership Agreement for the operation and management of the National Nuclear Archive. Nuclear Decommissioning Authority (NDA), on behalf of NDA Archives Limited (NDAAL), inv…

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Framework Agreement for Learning and Development

The City of Edinburgh Council · Local authority · Scotland

Training services

Awarded to Camilla Training Aspects, City of Glasgow College, GREEN CROSS TRAINING LIMITED +10 more · 7 awards

• Customer services
• Education and training services
• Health and safety services

Business Process Outsourcing Customer Services

THAMES WATER UTILITIES LIMITED · Other public body · Greater London, South East England

Thames Water is seeking to award Services Agreements to multiple providers for the provision of customer services across three lots: Lot 1 - Digital led customer contact: delivering first tier contact on digital medium Lot 2 - Transactional…

Awarded to EXL, SPS UK&I Limited, TECH MAHINDRA · 3 awards

• Customer services
• Customer-care services
• Electronic message services
• +3

QEOP & E20 Stadium Customer Helpline Services

London Legacy Development Corporation · Greater London

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues,…

• Customer services

CPU 6087 Charnwood Borough Council Revenues & Benefits Service SOFT MARKET TEST

Nottingham City Council · Local authority · East Midlands

Charnwood Borough Councils revenues and benefits service has been contracted out since 2009. The contract is due to end in October 2024 and the Council is reviewing its options in relation to the delivery of the Revenues and Benefits servic…

• Business services: law, marketing, consulting, recruitment, printing and security
• Customer services
• Financial and insurance services
• +2

Advice and Information Services

The Highland Council · Local authority · Scotland

The provision of face to face advice and information services relating to debt management, benefits, housing and employment rights.

• Customer services

0

Department for Work & Pensions · Central government · Nationwide (UK)

It is the intention of the Department for Work and Pensions (DWP) as the Contracting Authority to explore how DWP could best deliver workplace services (Facilities Management, Life Systems Services and Security) across the DWP Estate. The s…

• Access control system
• Alarm-monitoring services
• Burglar-alarm system installation work
• +3

DWP Notification Service

DWP - Digital Channels · Central government · Nationwide (UK)

The Department for Works & Pensions (DWP) has a requirement to issue c6.8 million SMS messages per week to its customers. This service is currently provided through a centralised government function acting on behalf of the DWP and other gov…

• Customer services
• Electronic message and information services
• Electronic message services
• +1

Pre-Market Sounding: Claims Handling

FSCS (Financial Services Compensation Scheme) · Greater London

In considering our future Claims Handling operating environment and the services we are seeking, we have explored a range of options that will allow us to perform our statutory function, while working with one or more service providers to h…

• Customer services
• Customer-care services
• Financial and insurance services
• +3

Inverness Airport – Support Services for Passengers of Reduced Mobility

Highlands and Islands Airports Limited · Scotland

HIAL wish to appoint a sole Service Provider to a Contract for the provision of assistance and related services to disabled persons and persons of reduced mobility at Inverness Airport.

Awarded to supplier not published

• Customer services
• Support services for air transport

Customer Service Centre and Digital Transformational Support

Lincolnshire County Council · Local authority · East Midlands

Lincolnshire County Council (the Council) is seeking to recommission a Customer Service Centre (CSC) with service commencement date of 1st April 2024. The Council requires a Customer Service Centre to manage most incoming channels (includin…

• Administration services
• Customer services
• Customer survey services
• +3

Framework Agreement for Learning and Development

The City of Edinburgh Council · Local authority · Scotland

Training services

Awarded to supplier not published · 4 awards

• Customer services
• Education and training services
• Health and safety services

Provision of Safety Footwear and PPE

SE TRAINS LIMITED · South East England

Provision of Safety Footwear and PPE, covering requirements of Engineering, Train Services and Passenger Services.

Awarded to supplier not published

• Advertising campaign services
• Advertising film production
• Advertising photography services
• +3

Education Recruitment Advertising and Resourcing Services (National) and Educational Media Buying and Associated Services (NERARS)

Southern Universities Purchasing Consortium (SUPC) · Nationwide (UK)

National Education Recruitment Advertising & Resource Services (Lot 1) plus Educational Media Buying and Associated Services (Lot 2)

• Advertising and marketing services
• Advertising campaign services
• Advertising consultancy services
• +3

Records Management and Archiving, Security and Facilities Management Services at NDA Archives Ltd

NDA Archives Limited · Nationwide (UK)

Archiving and Records Management Commercial Partnership Agreement for the operation and management of the National Nuclear Archive. Nuclear Decommissioning Authority Archives Limited (NDAAL), and invite prospective bidders to tender for the…

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Mid Sussex District Council - Public Realm Contract

Mid Sussex District Council · Local authority · South East England

Mid Sussex District Council is inviting tenders for the provision of public realm services, including grounds maintenance, minor works and civils, playground inspections and maintenance, aboricultural, customer services, professional servic…

• Architectural, construction, engineering and inspection services
• Architectural, engineering and planning services
• Architectural, engineering and surveying services
• +3