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active
Official procurement procedure

QEOP & E20 Stadium Customer Helpline Services

Customer services
London (UKI41)
Published value
£350,000
Submission deadline 11 Apr 2023, 14:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: London Legacy Development Corporation: "QEOP & E20 Stadium Customer Helpline Services". Published status: active. Published value: £350,000. 1 published lot. Recorded submission deadline: 11 Apr 2023, 14:00 BST. See the official notice for participation instructions.
Contracting AuthorityLondon Legacy Development CorporationScope & CategoriesNot publishedSubmission Window
Closed
11 Apr 2023, 14:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£350,000
Bidder Intelligence · Authority Profile: London Legacy Development Corporation
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for London Legacy Development Corporation. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityLondon Legacy Development Corporation
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published24 Feb 2023, 16:05 GMT
Last source update24 Feb 2023, 16:05 GMT
Recurring procurementNo
ClassificationCustomer services
Delivery area
London (UKI41)
OCIDocds-h6vhtk-03abeb
What is being bought
The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.
What changed
From the official release history
  1. Published value updated to £350,000
    24 Feb 2023, 16:05 GMT
  2. Status changed to active
    24 Feb 2023, 16:05 GMT
  3. Official notice release published
    24 Feb 2023, 16:05 GMT
  4. Submission deadline changed to 11 Apr 2023, 14:00 BST
    24 Feb 2023, 16:05 GMT
  5. Buyer information updated
    24 Feb 2023, 16:05 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£350,000
    The LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    24 Feb 2023, 16:05 GMT
  2. Submission deadline
    11 Apr 2023, 14:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

London Legacy Development Corporation

Contracting authority GB-FTS-61195
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published