Official UK procurement notice
QEOP & E20 Stadium Customer Helpline Services
Authority: London Legacy Development Corporation (Public body)
What is being bought
Published requirement descriptionThe LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.
LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.
The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.
CPV: Customer services
The lotProcurement structure
single lot · value publishedLot #1The LLDC is seeking to engage a Helpline specialist which shares our ambition for…RenewalPublished value£350,000
The LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.
LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.
The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 24 Feb 2023, 16:05 GMT
- Last source update
- 24 Feb 2023, 16:05 GMT
- Award evaluation window
- 11 Apr 2023 – …
- Authority reference
PIP-221031-0- FTS notice number
2023/S 000-005598- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03abebFind a Tender
- Electronic trading
- electronic payment
- Review procedure
Part 3 of the Public Contracts Regulations 2015 addresses the remedies available to economic operators. The LLDC are conducting this procurement and will incorporate a minimum 10 calendar day standstill period in accordance with Regulation 87 of the Public Contracts Regulations 2015 prior to concluding the award of any contract pursuant to this notice. In the first instance, potentially aggrieved economic operators should notify the LLDC of an appeal.
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP</a> To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/22EA69K2FP" target="_blank">https://www.delta-esourcing.com/respond/22EA69K2FP</a> GO Reference: GO-2023224-PRO-22207404
How it was run
Official notice- Submission deadline
- 11 Apr 2023, 14:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 11 Apr 2023, 14:00 BST
Timeline
24 Feb 2023 → 1 Jul 2023 · 4 dates- Notice published24 Feb 2023, 16:05 GMT
- Submission deadline11 Apr 2023, 14:00 BST
- Bids opened11 Apr 2023, 14:00 BST
- Contract starts1 Jul 2023, 00:00 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria