Official UK procurement notice
Customer Data Enhancement · UK public procurement notice
Authority: Southern Water Services Limited (Public body)
What is being bought
Published requirement descriptionSouthern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.
Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.
The services the Service Provider will be asked to provide are as listed below:
- Continuous management of Southern Water’s (SW) Household Void property
portfolio.
- comparison of household property and customer data between SW and other Water
Only Companies in SW’s operating region.
- Annual exercise designed to reduce Bad Debt
- Continuous review of SWs property and customer data which has been subject to
Home Move transactional processes
- Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data
Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.
CPV: Customer services · Data analysis services · Data collection and collation services · Data management services · Data services · Data-acquisition system · Electronic data management (EDM) · Public utilities
How this framework works
From the published notice- Places
- up to 1 suppliers
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
See tender documentation
- Legal form for consortia
- N/A
- Shortlisting
- N/A
- “Customer Data Enhancement” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 26 Mar 2024, 13:16 GMT
- Last source update
- 26 Mar 2024, 13:16 GMT
- Authority reference
prj_4927- FTS notice number
2024/S 000-009801- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-044cebFind a Tender- Contract terms summary
N/A
How it was run
Official notice- Appointment period ends
- 23 Apr 2024, 16:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Deposits and guarantees
- N/A
Timeline
26 Mar 2024 → 8 May 2024 · 3 dates- Notice published26 Mar 2024, 13:16 GMT
- Admission / appointment period endsperiod end, not a bid countdown23 Apr 2024, 16:00 BST
- Invitations to tender expected8 May 2024, 00:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Southern Water Services LimitedReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria