Customer Data Enhancement

{
  "id": "009801-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-03-26T13:16:29Z",
  "ocid": "ocds-h6vhtk-044ceb",
  "buyer": {
    "id": "GB-FTS-446",
    "name": "Southern Water Services Ltd."
  },
  "tender": {
    "id": "prj_4927",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "extension by up to 48 months"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.\nRegion/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.\nThe services the Service Provider will be asked to provide are as listed below:\n-  Continuous management of Southern Water’s (SW) Household Void property \n   portfolio.\n- comparison of household property and customer data between SW and other Water \n  Only Companies in SW’s operating region. \n- Annual exercise designed to reduce Bad Debt\n- Continuous review of SWs property and customer data which has been subject to \n  Home Move transactional processes\n- Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data\nService provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.",
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48613000",
            "scheme": "CPV",
            "description": "Electronic data management (EDM)"
          },
          {
            "id": "48614000",
            "scheme": "CPV",
            "description": "Data-acquisition system"
          },
          {
            "id": "65000000",
            "scheme": "CPV",
            "description": "Public utilities"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "72314000",
            "scheme": "CPV",
            "description": "Data collection and collation services"
          },
          {
            "id": "72316000",
            "scheme": "CPV",
            "description": "Data analysis services"
          },
          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
          },
          {
            "id": "79342300",
            "scheme": "CPV",
            "description": "Customer services"
          }
        ]
      }
    ],
    "title": "Customer Data Enhancement",
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "techniques": {
      "frameworkAgreement": {
        "periodRationale": "N/A",
        "maximumParticipants": 1
      },
      "hasFrameworkAgreement": true
    },
    "description": "Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.\nRegion/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.\nThe services the Service Provider will be asked to provide are as listed below:\n-  Continuous management of Southern Water’s (SW) Household Void property \n   portfolio.\n- comparison of household property and customer data between SW and other Water \n  Only Companies in SW’s operating region. \n- Annual exercise designed to reduce Bad Debt\n- Continuous review of SWs property and customer data which has been subject to \n  Home Move transactional processes\n- Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data\nService provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.",
    "secondStage": {
      "invitationDate": "2024-05-08T00:00:00+01:00"
    },
    "tenderPeriod": {
      "endDate": "2024-04-23T16:00:00+01:00"
    },
    "contractTerms": {
      "financialTerms": "N/A",
      "tendererLegalForm": "N/A"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72300000",
      "scheme": "CPV",
      "description": "Data services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      },
      "depositsGuarantees": "N/A"
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "otherRequirements": {
      "reductionCriteria": "N/A"
    },
    "procurementMethod": "selective",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "See tender documentation"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://southernwater.bravosolution.co.uk/",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-FTS-446",
      "name": "Southern Water Services Ltd.",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ",
        "locality": "Worthing",
        "postalCode": "BN13 3NX",
        "countryName": "United Kingdom",
        "streetAddress": "Southern House"
      },
      "details": {
        "url": "https://southernwater.bravosolution.co.uk/",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "legalName": "Southern Water Services Ltd."
      },
      "contactPoint": {
        "url": "https://southernwater.bravosolution.co.uk/",
        "name": "Tom Daniels",
        "email": "tom.daniels@southernwater.co.uk",
        "telephone": "+44 1903264444"
      }
    },
    {
      "id": "GB-FTS-447",
      "name": "Southern Water Services Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Worthing",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Southern Water Services Limited"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}