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Find a TenderAwardedContract award notice
Published 27 Jan 2026, 16:59 GMT

Official UK procurement notice

Out of Hours Call Handling

Official notice

Authority: Cardiff Community Housing Association (CCHA) (Housing)

ServicesBelow threshold - open competitionBelow thresholdSME suitableVCSE suitable
Sectors: Real estate services (70)Business Services & Consultancy (79) Delivery: UK
Published estimate£16,000≈ £16k / year · £19,200 inc. VAT17.5% below published estimate
Submissions closed 24 Feb 2026awarded 17 Mar 2026
Awarded to Delta Wellbeing Ltd
Contract term 1 yrends 31 Mar 2027 · starts 1 Apr 2026

What is being bought

Published requirement description

Contract award for Out of Hours Call Handling

CPV: Call centre · Customer services · Housing services

The lotProcurement structure

single lot · value published
Lot #1Awarded 1 yrSMEVCSEPublished value£16,000
Contract period: 1 Apr 2026 – 31 Mar 2027 (1 yr)Value: £16,000 exc. VAT · £19,200 inc. VAT
Delivery: WalesEligibility: SME eligibleVCSE eligible
70333000 Housing services79342300 Customer services79512000 Call centre
Pre-qualification & selection criteria (PQQ)1

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Quality/Technical: 70%
  • Commercial: 30%
Published award criteria (2)
  • Quality/Technical
  • Commercial
Conditions of participation1
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
27 Jan 2026, 16:59 GMT
Last source update
4 Jun 2026, 07:33 BST
Authority reference
CCHA-(2026-2027)-002
FTS notice number
2026/S 000-007308
Latest notice
Contract award notice (UK6)
Classification (CPV)
Call centreCustomer servicesHousing services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06102f Find a Tender

How it was run

Official notice
Submission deadline
24 Feb 2026, 14:00 GMT
Clarification deadline
17 Feb 2026, 17:00 GMT
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

To be submitted through Sell2Wales: www.sell2wales.gov.wales ↗

Timeline

27 Jan 2026 → 4 Jun 2026 · 5 dates
  1. Tender notice published267 days ago
    27 Jan 2026, 16:59 GMT
  2. Clarification questions by246 days ago
    17 Feb 2026, 17:00 GMT
  3. Submission deadline239 days ago
    24 Feb 2026, 14:00 GMT
  4. Contract starts204 days ago
    1 Apr 2026, 00:00 BST
  5. Latest notice published139 days ago
    4 Jun 2026, 07:33 BST

Notice history

4 events · 2 releases on Find a Tender · since 27 Jan 2026
  1. Tender notice published
    27 Jan 2026, 16:59 GMT
    UK4
  2. Contract award notice published
    4 Jun 2026, 07:33 BST
    UK6
  3. Status changed to complete
    4 Jun 2026, 07:33 BST
  4. Contract signature expected
    4 Jun 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £13,2031 award exc. VAT
Bids received 82 from SMEs
Awarded toValueDateStatus
Delta Wellbeing Ltd5 Jun 2026 – 31 Mar 2027£13,20317 Mar 2026Awarded

Bid statistics published by the authority

BidsSMEVCSEValid bid range
8final-stage tenders · 10 at stage one20—

Contracting authority & participating public bodies

Cardiff Community Housing Association (CCHA)

Contracting authorityPublic undertakingWelsh devolved regulations apply GB-PPON: PTQR-5447-WPQL Tolven Court, Dowlais Road, Cardiff, Wales, CF24 5LQContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • LLESIANT DELTA WELLBEING LTDAwarded supplierGB-PPON: PRJH-1719-LVVQ County Hall, Castle Hill, Carmarthen, Wales, SA31 1JPContact email

Official documents & specifications (7)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender