Telephone-answering services: UK Tenders, Buyers & Competition
CPV 79510000·Services · class·in Business Services & Consultancy
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Tenders you can still bid for.
Notices at tender stage whose deadline has not passed.
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Notices published in the last 12 months.
Counted per tender, not per lot, against the 12 months before where shown.
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How many companies usually bid for a lot here.
The middle value of the bid counts that award notices publish, one per lot. Only real competitions count: direct awards and framework places are left out.
Based on 56 lots from 51 competitions, last 36 months. 21 lots are from Procurement Act 2023 notices (bids assessed, middle 7) and 35 from older notices (bids received, middle 2).
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What a contract here is usually worth.
Middle value of published award values, VAT excluded. Framework ceilings are left out because they are not real contract values.
Based on 79 awards with a usable value, last 36 months.
Published values, not actual spend.
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How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Based on 23 decided competitions, last 36 months.
Only decided tenders count, so slow ones still waiting are not in.
Codes and neighbouring classes
The 8-digit CPV codes notices in this class actually use, and the other classes of the same division
79512000 Call centre232 notices · 81%79510000 Telephone-answering services86 notices · 30%79511000 Telephone operator services33 notices · 11%- Business and management consultancy services 928 · 12m
- Advertising and marketing services 504 · 12m
- Miscellaneous business-related services 500 · 12m
- Market research services 455 · 12m
- Security services 410 · 12m
- Accounting and auditing services 366 · 12m
- Business and management consultancy and related services 312 · 12m
- Exhibition, fair and congress organisation services 276 · 12m
- Recruitment services 230 · 12m
- Legal services 224 · 12m
- All of Business Services & Consultancy →
Who buysi
Which buyers publish the most notices here.
Buyers ranked by the number of notices, duplicate names merged.
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Which buyers publish the most notices here.
Buyers ranked by the number of notices, duplicate names merged.
All notices carrying this code · official UK_CA_TYPE where published (NHS bodies are central government authorities), else derived from the authority name
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What kinds of public bodies buy here.
Notices by the buyer’s type as published, otherwise by its name.
- Central government 28% (77 notices)
- Other public bodies 26% (72 notices)
- Local authorities 20% (56 notices)
- Housing associations 5% (15 notices)
- NHS & health 5% (14 notices)
- Not classified 16% (43 notices)
| Contracting authority | Type | Notices | Last 12 months | Open now |
|---|---|---|---|---|
| Karbon Homes | Other public bodies | 11 | 5 | 0 |
| The Minister for the Cabinet Office acting through Crown Commercial Service | Central government | 9 | 2 | 1 |
| British Council | Local authorities | 7 | 1 | 0 |
| Department for Work & Pensions | Central government | 5 | 2 | 0 |
| Department of Health & Social Care | Central government | 5 | 1 | 0 |
| Scottish Government | not classified | 4 | 1 | 1 |
| Dacorum Borough Council | Local authorities | 4 | 1 | 0 |
| Department for Education | Central government | 4 | 2 | 0 |
| Ministry of Defence | Central government | 4 | 2 | 0 |
| Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency | Central government | 4 | 1 | 0 |
194 distinct authorities in total · the ten most active shown.
Where the work is deliveredi
Where this supplier has delivered.
Delivery regions published on its awarded tenders. A tender with several regions counts in each.
Where the work was, not where the company is based.
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Where this supplier has delivered.
Delivery regions published on its awarded tenders. A tender with several regions counts in each.
Where the work was, not where the company is based.
Delivery regions (ITL1) published on 181 of 288 notices · a notice covering several regions counts in each · competition columns: contracts awarded in the last 36 months, lots delivered in the region
| Region | Notices | Bids / lot | SME wins | Local wins |
|---|---|---|---|---|
| Greater London | — | — | — | |
| South East England | 4 | 36% | 57% | |
| South West England | 6 | — | — | |
| East of England | — | — | — | |
| North West England | — | — | — | |
| Wales (Cymru) | — | — | — | |
| East Midlands | — | — | — | |
| North East England | — | — | — | |
| Scotland | — | — | — | |
| West Midlands | — | — | — | |
| Yorkshire and the Humber | — | — | — | |
| Northern Ireland | — | — | — |
Local wins = the winner’s registered region is the delivery region. Dashes: fewer than ten observations.
How it is boughti
How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
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How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
Commercial tool, procedure route and threshold as published on the notice, not a legal-regime claim
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How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
- Contract 86% (247 notices)
- Framework 12% (35 notices)
- Dynamic purchasing system 2% (6 notices)
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Which procedures buyers here use.
Notices by the procedure they declare: open, selective, limited or direct. Open and selective are competitions; limited and direct are not.
- Open 47% (134 notices)
- Route not published 24% (69 notices)
- Selective 21% (60 notices)
- Limited / restricted 9% (25 notices)
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How much of this market is above the legal threshold.
Notices by whether the buyer marked them above or below the threshold that triggers the full rules.
- Above threshold 88% (60 notices)
- Below threshold 12% (8 notices)
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How long bidders get to respond.
Middle value in days from the tender notice to its deadline.
Competition
Contracts published in the last 36 months (137) · bid counts per lot from award notices · values are net contract awards, framework and DPS ceilings excluded · SME and local status as declared
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How the number of bidders is spread across lots.
Each lot with a published bid count is put in a band: one bid, two to three, four to six, seven or more. Real competitions only.
- 1 bid 20% (11)
- 2–3 39% (22)
- 4–6 11% (6)
- 7 or more 30% (17)
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The usual range of contract values here.
The middle half of published award values, VAT excluded, with the middle value marked. Framework ceilings are left out.
Published values, not actual spend.
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How many companies usually bid for a lot here.
The middle value of the bid counts that award notices publish, one per lot. Only real competitions count: direct awards and framework places are left out.
Based on 56 lots from 51 competitions, last 36 months. 21 lots are from Procurement Act 2023 notices (bids assessed, middle 7) and 35 from older notices (bids received, middle 2).
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How much of this market is actually put out to competition.
Notices run as an open or selective procedure, out of all notices that say which procedure was used. Direct awards count as not competed.
93 of 108 notices that state a procedure, last 36 months. 29 more give no procedure and are left out.
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What share of bids come from small and medium firms.
SME bids divided by all bids, on lots where the buyer published the split.
137 SME bids out of 221, on 46 lots where the buyer published the split.
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What share of contracts go to small and medium firms.
Awards to a single supplier that declared its size. SME divided by all.
29 of 68 awards where the winner declared its size.
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How much work here goes to companies based in the region.
Contract awards where the winner’s registered address is in this region, out of awards where the address is known.
Registered address, so a national firm with a local branch counts as outside.
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Do winners come in above or below the buyer’s estimate.
For each lot we compare the published estimate with the award, like for like. Below means the winner was paid less than estimated, above means more.
Based on 33 lots with both an estimate and an award, last 36 months.
A past pattern, not a price to bid.
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How often a tender ends with no award.
Notices cancelled, withdrawn or marked unsuccessful, plus terminated ones that never got an award.
3 of 137 notices, last 36 months.
Only what buyers published. Tenders that quietly went nowhere are not counted.
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How many companies apply to get onto a framework or DPS here.
Middle value per lot, frameworks and dynamic markets only. Getting onto a panel is not the same as winning work, so it is kept separate.
Based on 36 lots from 11 framework and DPS notices, last 36 months.
Who winsi
Which suppliers win the most here.
Suppliers ranked by the number of tenders won, not by money. A supplier on one big framework with many call-offs does not outrank one that won many separate competitions.
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Which suppliers win the most here.
Suppliers ranked by the number of tenders won, not by money. A supplier on one big framework with many call-offs does not outrank one that won many separate competitions.
Ranked by distinct procedures won on notices carrying this code, then award records · 418 awards to 157 suppliers · the five most frequent winners hold 20% of contract awards in the last 36 months
| Supplier | Procedures | Awards | Last 12 months | Buyers |
|---|---|---|---|---|
| SPS Doorguard Limited | 6 | 7 | 3 | 6 |
| Fortem Solutions Limited | 5 | 13 | 9 | 5 |
| SERCO LIMITED | 5 | 7 | 0 | 4 |
| Careium | 5 | 6 | 2 | 5 |
| ORBIS PROTECT LIMITED | 5 | 5 | 1 | 5 |
| Teleperformance Limited | 5 | 5 | 1 | 5 |
| Journeycall Limited | 4 | 7 | 1 | 4 |
| Capita Business Services | 4 | 6 | 2 | 4 |
Where to submiti
Where bids for this work are submitted.
Notices by the portal in their submission link, where one is published.
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Where bids for this work are submitted.
Notices by the portal in their submission link, where one is published.
E-sourcing portals named in the submission address · 92 of 288 notices name one · each portal page explains registration
Open tenders in telephone-answering services
4 live at the nightly build · soonest deadline first
| Notice | Authority | Deadline | Days left | Published value |
|---|---|---|---|---|
| Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare) | Brunelcare | 20 Oct 2026 | 29d | £282,000 |
| YPO - 001284 Community & Healthcare Technology Equipment & Associated Services | Yorkshire Purchasing Organisation | 4 Nov 2026 | 44d | £600,000,000 ceiling |
| Telephony and Communication Services Dynamic Purchasing System | Scottish Government | 27 Mar 2028 | 553d | £48,000,000 ceiling |
| Housing Maintenance & Repair | The Minister for the Cabinet Office acting through Crown Commercial Service | 23 Feb 2029 | 886d | £1,500,000,000 ceiling |
Method
What the numbers on this page are and are not
Which notices count?
Every Find a Tender notice that carries a CPV code starting 7951. A notice with several codes counts in each sector it names. Earliest notice 2021; latest 18 Sept 2026.
Competition figures
Lot-grain contest statistics over the last 36 months: a lot counts where its own CPV codes (or, for single-class notices, the procedure’s) start 7951; contracts and frameworks / DPS are kept apart. Each figure’s own method — grain, window, exclusions and this page’s sample — is behind its ; the long form is on Methodology.
Why no total value or month-by-month chart?
Sums of notice estimates repeat framework ceilings and mix net with gross. Monthly volumes per sector are not shown yet: the catalogue’s CPV coverage per notice changed in May 2026 (compiled records carry every lot’s codes), so a curve would show the catalogue, not the market.