TenderlineUK
Procurement Intelligence
Search
Find a TenderOpen for tender Tender notice
Published 27 Sept 2026, 21:15 BST

Official UK procurement notice

For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Official notice Submit via ProContract (Due North)
Competition analysis

Authority: Oldham Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitableAccelerated
Sectors: Business Services & Consultancy (79)Community & Cultural Services (98) Delivery: North West (UKD)
Published estimate£750,000≈ £43k / year · £750,000 inc. VAT · 1 value update
Submission deadline 16 Nov 202617:00 GMT · 3 days left
Clarification cut-off 6 Nov 202617:00 GMT · questions to the authority
Contract term 3 yrsends 31 Dec 2029 · up to 31 Dec 2031 with extensions · starts 1 Jan 2027
Notice summaryFrom the published notice

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support.

What is being bought

Published requirement description

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays.

Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum.

This figure does not guarantee the Contract value or spend.

CPV: Accommodation and office services · Telephone-answering services

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsSMEVCSEPublished value£130,000
Contract period: 1 Jan 2027 – 31 Dec 2029 (3 yrs) · up to 31 Dec 2031 with extensionsValue: £130,000 exc. VAT · £750,000 inc. VAT
Delivery: North WestEligibility: SME eligibleVCSE eligibleTurnover guideline: ~£86,588/yr≈ 2× annual value
Extensions: 3 years with option to extend for a further 1 + 1 years extension activated if performance levels are met during the initial 3 years of the contract.
79510000 Telephone-answering services98340000 Accommodation and office services

Who is likely to bid for this lot ↓

What it takes to win
i

Evaluation split and conditions of participation as published; the tender pack may add more
How bids are scored
Quality: 70%Price: 20%Social value: 10%
Published sub-criteria (3)
  • Technical / Quality Assessment: 70%
  • Fixed Price Envelope per Annum: 20%
  • Social Value Assessment: 10%
Published award criteria (3)
  • Technical / Quality Assessment
  • Fixed Price Envelope per Annum: £125,000 price envelope per annum (fixed for 3 years)
  • Social Value Assessment

No conditions of participation were published on the notice; check the tender documents.

What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
  • Turnover usually expected at this size: about £86,588 (twice the annual value).

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.

Competition analysis · published record, not a forecast of who will bid

How Oldham Council buys Telephone-answering services (CPV 7951), and who usually turns up

Oldham Council’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Telephone-answering services (CPV 7951) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerOldham Council · division 79
The marketTelephone-answering services (CPV 7951)
What to do with it
How often do SMEs win?
i

The counts under this question show how many awards have a known supplier size.

Buyer: 3 of 6 known-size awards · market: CPV 7951 · North West England, n=5
50%60%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in North West England.

Buyer: 2 of 5 known-location awards · market: CPV 7951 · North West England, n=8
40%13%

Most of this buyer’s recorded winners were registered outside the region where that award was delivered.

How long to a decision?
i
Buyer: no decision dates published · market: CPV 7951 · UK-wide, n=16
—42 days

Half of these awards have an award date within 42 days of the bid deadline.

How often single-bid or direct?
i

Both shares are minimums: some awards have no bid count.

Buyer: at least 3 of 5 procurements with awards had no recorded rival · market: CPV 7951 · North West England, n=9
60%11%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

i
This buyer15 lots with bid counts · all categories
13% had one bid
The market25 lots with bid counts · CPV 7951 · UK-wide
20% had one bid
% of lots with a published bid count: this buyer (15) / the market (25) · select a colour for counts
1 bid13% / 20%
Buyer: 2 of 15 lots with published bid counts. Market: 5 of 25 lots with published bid counts.
2–360% / 24%
Buyer: 9 of 15 lots with published bid counts. Market: 6 of 25 lots with published bid counts.
4–620% / 12%
Buyer: 3 of 15 lots with published bid counts. Market: 3 of 25 lots with published bid counts.
7+7% / 44%
Buyer: 1 of 15 lots with published bid counts. Market: 11 of 25 lots with published bid counts.

How did awards compare with estimates?

i
This buyer14 lots with estimate and award · all categories
36% below estimate
The market23 lots with estimate and award · CPV 7951 · UK-wide
39% below estimate
% of lots with an estimate and award: this buyer (14) / the market (23) · select a colour for counts
Below estimate36% / 39%
Buyer: 5 of 14 lots with an estimate and award. Market: 9 of 23 lots with an estimate and award.
Within ±2%36% / 48%
Buyer: 5 of 14 lots with an estimate and award. Market: 11 of 23 lots with an estimate and award.
Above estimate29% / 13%
Buyer: 4 of 14 lots with an estimate and award. Market: 3 of 23 lots with an estimate and award.
2

Assess each lot
i

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 795136 monthsSME suitablePublished estimate£130k
Expected competition
i

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

5expected bids7% chance of a single bid
similar past contests in this category: 2
Forecast chances for this lot
1 bid7%
Chance this lot gets 1 bid: 7%. This is a forecast.
2–336%
Chance this lot gets 2–3: 36%. This is a forecast.
4–69%
Chance this lot gets 4–6: 9%. This is a forecast.
7+48%
Chance this lot gets 7+: 48%. This is a forecast.
Commercial price forecast
i

Based on 2 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.

£130kLevel with estimate
2 comparable awards
Forecast compared with the buyer’s estimate
Middle 50%£124k–£130k
Half of likely prices fall between £123,823 and £130,000.
Estimate£130k
The buyer published an estimate of £130,000 for this lot.
A 44% chance the award lands exactly on the estimate.

Who has supplied this buyer on similar work?
i

No earlier contract of this buyer matches this lot on the published record.

Who could compete for this lot?
i

SupplierWon in this categoryLive contractsAward vs estimate
Careium UK Limited
1 win in North West England3 panel places
£12m23 awards in 36m · last 1 month ago13 live · £14m
i
19% below n=6
SPS Doorguard LimitedGroup company
1 win in North West England1 panel places
£1.5m8 awards in 36m · last 4 months ago3 live · £655k
i
at estimate n=3
Orca Business Support Ltd
1 win in North West England
£580k3 awards in 36m · last 6 months ago2 live · £105k
i
no comparable pairs
ORBIS PROTECT LIMITEDLarge
9 panel places
£1.9m22 awards in 36m · last 1 month ago8 live · £1.3m
i
5% above n=4
Morgan Sindall Property ServicesLarge
£122m3 awards in 36m · last 8 months ago1 live · £2.2m
i
at estimate n=4
About this data
  • Estimates, labelled. The price range, possible competitors and earlier-work matches are our estimates from past awards, not published facts, win chances or price advice. The buyer’s own record and the wider market are shown apart, never mixed.
  • Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Open for tender
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
27 Sept 2026, 21:15 BST
Last source update
18 Oct 2026, 19:22 BST
Award evaluation window
Submission end – 25 Nov 2026
Authority reference
DN831015
FTS notice number
2026/S 000-098239
Accelerated
Light touch contract
Latest notice
Tender notice (UK4)
Classification (CPV)
Accommodation and office servicesTelephone-answering services
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-077b0d Find a Tender

How to participate & submission route

Official notice Submit via ProContract (Due North)
Submission portal named on this notice: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Requests to participate (first stage)
—
Tender submission deadline
16 Nov 2026, 17:00 GMT
Clarification deadline
6 Nov 2026, 17:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com ↗

Published estimate £130,000 excludes VAT (£750,000 including VAT).

Timeline

27 Sept 2026 → 1 Jan 2027 · 7 dates
  1. Planning notice published46 days ago
    27 Sept 2026, 21:15 BST
  2. Next notice expected33 days ago
    10 Oct 2026, 23:59 BST
  3. Tender notice published25 days ago
    18 Oct 2026, 16:17 BST
  4. Clarification questions by6 days ago
    6 Nov 2026, 17:00 GMT
  5. Today
    13 Nov 2026
  6. Submission deadlinein 3 days
    16 Nov 2026, 17:00 GMT
  7. Award decision expected byin 12 days
    25 Nov 2026, 23:59 GMT
  8. Contract startsin 48 days
    1 Jan 2027

Notice history

6 events · 4 releases on Find a Tender · since 27 Sept 2026
  1. Planned procurement notice published
    27 Sept 2026, 21:15 BST
    UK3
  2. Planned procurement notice published
    29 Sept 2026, 09:03 BST
    UK3
  3. Tender notice published
    18 Oct 2026, 16:17 BST
    UK4
  4. Status changed to active
    18 Oct 2026, 16:17 BST
  5. Deadline moved to 16 Nov 2026, 17:00 GMT
    18 Oct 2026, 16:17 BST
    -3 days · was 20 Nov 2026
  6. Tender notice published
    18 Oct 2026, 19:22 BST
    UK4
Published amendments (2)

Change to Procedure (NOT LTR) under Threshold.

Changes: Dates updated, previous error on term. To be clear 3 years with option to renew for a further 1+1 years

Routine re-releases (4)
  • 2026-09: 1 release · 27 Sept 2026

Commercial outcome & contract awards

Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Oldham Metropolitan Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PMRJ-8362-DVNT Spindles Shopping Centre, West Street, Oldham, North West, OL1 1HDContact email

Official documents & specifications (5)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Planned procurement notice planningPlanned procurement noticeUK3Planned procurement notice on Find a Tender
  • Planned procurement notice planningPlanned procurement noticeUK3Planned procurement notice on Find a Tender