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Official procurement procedure

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

Customer services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NS&I: "Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNS&IScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NS&I
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for NS&I. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNS&I
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 Dec 2023, 15:33 GMT
Last source update6 Dec 2023, 15:33 GMT
Recurring procurementNot published
ClassificationCustomer services
Delivery area
UK
OCIDocds-h6vhtk-033285
What is being bought
This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
What changed
From the official release history
  1. tender value changed
    6 Dec 2023, 15:33 GMT
  2. Status changed to complete
    6 Dec 2023, 15:33 GMT
  3. Official notice release published
    6 Dec 2023, 15:33 GMT
  4. Submission deadline changed to published date
    6 Dec 2023, 15:33 GMT
  5. Buyer information updated
    6 Dec 2023, 15:33 GMT
  6. Published value updated to £756,100,000
    29 Apr 2022, 16:27 BST
  7. Status changed to active
    29 Apr 2022, 16:27 BST
  8. Official notice release published
    29 Apr 2022, 16:27 BST
  9. Submission deadline changed to 31 May 2022, 16:00 BST
    29 Apr 2022, 16:27 BST
  10. Buyer information updated
    29 Apr 2022, 16:27 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 Dec 2023, 15:33 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 3 Nov 2023, 00:00 GMT · £275,959,714
Commercial outcome and competition
Awards
Sopra Steria
Not published · Not published · active
Contracts
Contract
£275,959,714 · signed 3 Nov 2023, 00:00 GMT · active
Bid statistics
bids: 2 (lot 1)
Buyer and organisations in this procedure

NS&I

Contracting authority GB-FTS-79690
View buyer profile

  • NS&I
    buyer

    Sanctuary Buildings, 20 Great Smith Street, London , UK, SW1P 3BT
    jennifer.charlesworth@nsandi.com

  • High Court of England and Wales
    reviewBody

    London

  • Sopra Steria
    supplier

    London, UK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published