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Published 3 Aug 2023, 12:43 BST

Official UK procurement notice

Out of Hours Call Handling Service (2023)

Official notice

Authority: London Borough of Hackney (Local council)

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: London (UKI4)
Published estimate£740,000≈ £370k / year
Submissions closed 6 Sept 2023
Contract term 2 yrsends 1 Jan 2026 · extension options published · starts 31 Dec 2023
Notice summaryFrom the published notice

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer.

What is being bought

Published requirement description

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.

CPV: Customer services · Customer-care services

The lotProcurement structure

single lot · value published
Lot #1Renewal 2 yrsPublished value£740,000
Contract period: 31 Dec 2023 – 1 Jan 2026 (2 yrs)
Delivery: London
Extensions: 2 yrs +1 +1Variant bids: not allowedElectronic catalogue: required
79342300 Customer services

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
3 Aug 2023, 12:43 BST
Last source update
3 Aug 2023, 12:43 BST
Award evaluation window
6 Sept 2023 – …
Authority reference
DN671927
FTS notice number
2023/S 000-022594
Classification (CPV)
Customer servicesCustomer-care services
Delivery area
London (UKI4)
Official registry OCID
ocds-h6vhtk-03ecbf Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
6 Sept 2023, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
6 Sept 2023, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com/Advert/Index ↗

Timeline

3 Aug 2023 → 31 Dec 2023 · 4 dates
  1. Notice published
    3 Aug 2023, 12:43 BST
  2. Submission deadline
    6 Sept 2023, 12:00 BST
  3. Bids opened
    6 Sept 2023, 12:00 BST
  4. Contract starts
    31 Dec 2023

Contracting authority & participating public bodies

London Borough of Hackney

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Hackney Service Centre, 1 Hillman Street, Hackney, London, E8 1DYContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.