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active
Official procurement procedure

Out of Hours Call Handling Service (2023)

Customer services
Customer-care services
London (UKI4)
Published value
£740,000
Submission deadline 6 Sept 2023, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: London Borough of Hackney: "Out of Hours Call Handling Service (2023)". Published status: active. Published value: £740,000. 1 published lot. Recorded submission deadline: 6 Sept 2023, 12:00 BST. See the official notice for participation instructions.
Contracting AuthorityLondon Borough of HackneyScope & CategoriesNot publishedSubmission Window
Closed
6 Sept 2023, 12:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£740,000
Bidder Intelligence · Authority Profile: London Borough of Hackney
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for London Borough of Hackney. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7.8Bids / Report
22.2% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 90 active published awards; 90 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityLondon Borough of Hackney
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Aug 2023, 12:43 BST
Last source update3 Aug 2023, 12:43 BST
Recurring procurementNo
ClassificationCustomer services, Customer-care services
Delivery area
London (UKI4)
OCIDocds-h6vhtk-03ecbf
What is being bought
The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.
What changed
From the official release history
  1. Published value updated to £740,000
    3 Aug 2023, 12:43 BST
  2. Status changed to active
    3 Aug 2023, 12:43 BST
  3. Official notice release published
    3 Aug 2023, 12:43 BST
  4. Submission deadline changed to 6 Sept 2023, 12:00 BST
    3 Aug 2023, 12:43 BST
  5. Buyer information updated
    3 Aug 2023, 12:43 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£740,000
    The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Aug 2023, 12:43 BST
  2. Submission deadline
    6 Sept 2023, 12:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

London Borough of Hackney

Contracting authority GB-FTS-18547
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published