Find a TenderAwardedContract award notice

Published 7 Oct 2025, 13:29 BST

Official UK procurement notice

Video and Contact Centre Audio Managed Service

Authority: Cambridge City Council (Local council)

ServicesBelow threshold - open competitionBelow thresholdSME suitable

Sectors: Radio, television, communication, telecommunication and related equipment (32)Business Services & Consultancy (79) Delivery: East of England (UKH12)

Published estimate£40,000≈ £13k / year · £48,000 inc. VAT

Submissions closed 3 Nov 2025awarded 4 Nov 2025

Awarded to Premier Business Audio Ltd

Contract term 3 yrsends 30 Nov 2028 · up to 30 Nov 2030 with extensions · starts 1 Dec 2025

What is being bought

Published requirement description

ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.

The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.

Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.

CPV: Customer services · Radio, television, communication, telecommunication and related equipment

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEPublished value£40,000

Contract period: 1 Dec 2025 – 30 Nov 2028 (3 yrs) · up to 30 Nov 2030 with extensionsValue: £40,000 exc. VAT · £48,000 inc. VAT

Delivery: East of EnglandEligibility: SME eligible

Extensions: continuation of services

32000000 Radio, television, communication, telecommunication and related equipment 79342300 Customer services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Lot awarding rule: Quality 40% Price 60%

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - open competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Below threshold
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 7 Oct 2025, 13:29 BST
Last source update: 18 Nov 2025, 09:40 GMT
FTS notice number: 2025/S 000-062868
Latest notice: Contract award notice (UK6)
Classification (CPV): Customer servicesRadio, television, communication, telecommunication and related equipment
Delivery area: East of England (UKH12)
Official registry OCID: ocds-h6vhtk-05a989 Find a Tender

How it was run

Official notice

Run through: ProContract (Due North) · Who buys & how to bid on ProContract

Supplier login requiredElectronic submission allowed

Access & registration note: Free · short registration with manual review; public opportunity list

Submission deadline: 3 Nov 2025, 12:00 GMT
Clarification deadline: 28 Oct 2025, 16:00 GMT
Submission channel: Official e-sourcing portal
Electronic submission: Allowed

Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com ↗

Timeline

7 Oct 2025 → 1 Dec 2025 · 5 dates

Tender notice published381 days ago
7 Oct 2025, 13:29 BST
Clarification questions by359 days ago
28 Oct 2025, 16:00 GMT
Submission deadline354 days ago
3 Nov 2025, 12:00 GMT
Latest notice published339 days ago
18 Nov 2025, 09:40 GMT
Contract starts326 days ago
1 Dec 2025

Notice history

4 events · 2 releases on Find a Tender · since 7 Oct 2025

Tender notice published
7 Oct 2025, 13:29 BST
UK4
Contract award notice published
18 Nov 2025, 09:40 GMT
UK6
Status changed to complete
18 Nov 2025, 09:40 GMT
Contract signature expected
24 Nov 2025, 23:59 GMT
scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £40,0001 award exc. VAT

Bids received 11 from SMEs

Awarded to	Value	Date	Status
Premier Business Audio LtdSMECambridge City Council - Audio and Video Contact Centre Managed Service1 Dec 2025 – 30 Nov 2028 · up to 30 Nov 2030Extensions: continuation of services	£40,000	4 Nov 2025	Awarded

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders	1	0	—

Contracting authority & participating public bodies

Cambridge City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PCBT-6819-NDPJ The Guildhall, Cambridge, East of England, CB2 1BYContact email

Bidders & participating suppliers

1 commercial party on the notice

PREMIER BUSINESS AUDIO LIMITEDAwarded supplierGB-COH: 06329855GB-PPON: PWYG-7142-RPTX Laverstoke Grange, Whitchurch, South East, RG28 7PFContact email

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Bidding documents and specifications tenderBidding documents and specifications
Bidding documents and specifications tenderBidding documents and specificationsDOCX

Notices published for this procedure

Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender18 Nov 2025, 09:40 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender7 Oct 2025, 13:29 BST