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Official procurement procedure

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

No classification published
Location not published
Official notice
Published value
£99,000
Submission deadline 13 Jan 2026, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Westminster City Council: "BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)". Published status: complete. Published value: £99,000. 1 published lot. Recorded submission deadline: 13 Jan 2026, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityWestminster City CouncilScope & CategoriesNot publishedSubmission Window
Closed
13 Jan 2026, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£99,000
Bidder Intelligence · Authority Profile: Westminster City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Westminster City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.6Bids / Report
40% of reports have one bid
Supplier ConcentrationModerate Concentration
Connect Lettings & Property Management LtdTop vendor: 46.4% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 108 active published awards; 20 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Connect Lettings & Property Management Ltd1 win£20,820,846
Saadia Ltd trading as 24/7 Healthcare Limited1 win£4,453,322
Health Vision3 wins£3,787,589
National House-Building Council1 win£3,458,183
Sage Care Limited2 wins£2,786,369
Procedure terms
Contracting AuthorityWestminster City Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published11 Feb 2026, 08:20 GMT
Last source update11 Feb 2026, 08:20 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05f0f4
What is being bought
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
What changed
From the official release history
  1. tender value changed
    11 Feb 2026, 08:20 GMT
  2. Status changed to complete
    11 Feb 2026, 08:20 GMT
  3. Official notice release published
    11 Feb 2026, 08:20 GMT
  4. Submission deadline changed to published date
    11 Feb 2026, 08:20 GMT
  5. Official notice release published
    18 Dec 2025, 09:01 GMT
  6. Submission deadline changed to 13 Jan 2026, 12:00 GMT
    18 Dec 2025, 09:01 GMT
  7. Official notice release published
    10 Dec 2025, 15:14 GMT
  8. Submission deadline changed to 7 Jan 2026, 12:00 GMT
    10 Dec 2025, 15:14 GMT
  9. Published value updated to £99,000
    8 Dec 2025, 15:13 GMT
  10. Status changed to active
    8 Dec 2025, 15:13 GMT
  11. Official notice release published
    8 Dec 2025, 15:13 GMT
  12. Submission deadline changed to 5 Jan 2026, 12:00 GMT
    8 Dec 2025, 15:13 GMT
  13. Buyer information updated
    8 Dec 2025, 15:13 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    11 Feb 2026, 08:20 GMT
  2. Submission deadline
    13 Jan 2026, 12:00 GMT
  3. Award active
    Not published · Not published
  4. Contract active
    Signed 10 Feb 2026, 00:00 GMT · £78,300
Commercial outcome and competition
Awards
Human Engine LImited
Not published · Not published · active
Contracts
Contract
£78,300 · signed 10 Feb 2026, 00:00 GMT · active
Contract period: 23 Feb 2026, 00:00 GMT — 22 Aug 2026, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Westminster City Council

Contracting authority GB-PPON-PJVD-6261-BPPJ
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published