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Official procurement procedure

ACE 669 ITT - All In Member Services Hub delivery partner

Customer services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Arts Council England: "ACE 669 ITT - All In Member Services Hub delivery partner". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityArts Council EnglandScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Arts Council England
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Arts Council England. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityArts Council England
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published19 Aug 2025, 19:05 BST
Last source update19 Aug 2025, 19:05 BST
Recurring procurementNot published
ClassificationCustomer services
Delivery area
UK
OCIDocds-h6vhtk-04cea1
What is being bought
Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, ‘everyone’s welcome’. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events – with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).
What changed
From the official release history
  1. tender value changed
    19 Aug 2025, 19:05 BST
  2. Status changed to complete
    19 Aug 2025, 19:05 BST
  3. Official notice release published
    19 Aug 2025, 19:05 BST
  4. Submission deadline changed to published date
    19 Aug 2025, 19:05 BST
  5. Published value updated to £412,000
    21 Feb 2025, 14:05 GMT
  6. Status changed to active
    21 Feb 2025, 14:05 GMT
  7. Official notice release published
    21 Feb 2025, 14:05 GMT
  8. Submission deadline changed to 28 Mar 2025, 11:00 GMT
    21 Feb 2025, 14:05 GMT
  9. Published value updated to £170,000
    9 Jan 2025, 14:05 GMT
  10. Status changed to planned
    9 Jan 2025, 14:05 GMT
  11. Official notice release published
    9 Jan 2025, 14:05 GMT
  12. Buyer information updated
    9 Jan 2025, 14:05 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, ‘everyone’s welcome’. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events – with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    19 Aug 2025, 19:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 12 Aug 2025, 00:00 BST · £411,464
Commercial outcome and competition
Awards
This Named Company Ltd trading as The Card Network
Not published · Not published · active
Contracts
ACE 669 - All In Member Services Hub delivery partner
£411,464 · signed 12 Aug 2025, 00:00 BST · active
Bid statistics
bids: 3 (lot 1)
electronicBids: 3 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 3 (lot 1)
Buyer and organisations in this procedure

Arts Council England

Contracting authority GB-FTS-134535
View buyer profile

  • Arts Council England
    buyer

    The Hive, 2nd Floor 47 Lever Street, Manchester, UK, M1 1FN
    procurement.services@artscouncil.org.uk
    +44 1619344317

  • Royal Courts of Justice
    reviewBody

    London, WC2A 2LL

  • This Named Company Ltd trading as The Card Network
    supplier

    04306571
    Network House, St Ives Way, Sandycroft, Deeside, Deeside, UK, CH5 2QS
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published