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cancelledFind a Tender · award

Customer Experience Platform

Buyer: Mid Ulster District Council →

BuyerMid Ulster District Council
Statuscancelled
DeadlineNot published
ValueValue not published
Published16 Dec 2024

What is being bought

The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.

Delivery location

UK · UKN · UKN0 · UKN0B

Categories

Software programming and consultancy services 72200000Computer-related services 72500000Customer-care services 79342320Customer services 79342300

Lot details

Lot 1

The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.

Statuscancelled

Award criteria
Qualitative Assessment - System Requirements — 10.5
Technical Requirements — 10.5
Ease of Use low Code Requirements — 10.5
Customer CRM Requirements — 10.5
Implemnetation — 10.5
Demonstration — 17.5
price — 30

What is included

ItemCategoryQuantity
1Customer-care services, Software programming and consultancy services, Computer-related servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Software programming and consultancy services (72200000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 726,7191 median · 15.4 average (2,511 of 6,719 with a bid count)1.9 average (2,995 of 6,719 with named award suppliers)Not published
Same buyer3Not publishedNot publishedNot published
Delivery region: UK2,1181 median · 33.2 average (707 of 2,118 with a bid count)2.8 average (908 of 2,118 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

040464-2024-1-1

Statusunsuccessful

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-046bbd
Latest release ID040464-2024
Latest release timestampMon Dec 16 2024 14:57:00 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscancelled
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
16 Dec 2024award, contract040464-2024
28 May 2024tender016626-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "date": "2024-12-16T14:57:00Z",
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  "buyer": {
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    "name": "Mid Ulster District Council"
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        "awardCriteria": {
          "criteria": [
            {
              "name": "Qualitative Assessment - System Requirements",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Technical Requirements",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Ease of Use low Code Requirements",
              "type": "quality",
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            },
            {
              "name": "Customer CRM Requirements",
              "type": "quality",
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            },
            {
              "name": "Implemnetation",
              "type": "quality",
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            },
            {
              "name": "Demonstration",
              "type": "quality",
              "description": "17.5"
            },
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              "type": "price",
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            }
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  "parties": [
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      "roles": [
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Complete JSON history (2 releases)
16 Dec 2024 · 040464-2024 · award, contract
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    {
      "id": "040464-2024-1-1",
      "status": "unsuccessful",
      "relatedLots": [
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      "statusDetails": "discontinued"
    }
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  "tender": {
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        "description": "The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.",
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          "criteria": [
            {
              "name": "Qualitative Assessment - System Requirements",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Technical Requirements",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Ease of Use low Code Requirements",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Customer CRM Requirements",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Implemnetation",
              "type": "quality",
              "description": "10.5"
            },
            {
              "name": "Demonstration",
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              "description": "17.5"
            },
            {
              "type": "price",
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    ],
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            "id": "79342320",
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    "classification": {
      "id": "79342300",
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        "postalCode": "BT71 6DT",
        "countryName": "United Kingdom",
        "streetAddress": "Dungannon Office Circular Road"
      },
      "details": {
        "url": "https://etendersni.gov.uk/epps",
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  ],
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28 May 2024 · 016626-2024 · tender
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