TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

Rail Ombudsman Service

Customer services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: OFFICE OF RAIL AND ROAD: "Rail Ombudsman Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityOFFICE OF RAIL AND ROADScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: OFFICE OF RAIL AND ROAD
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for OFFICE OF RAIL AND ROAD. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityOFFICE OF RAIL AND ROAD
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Jun 2023, 15:15 BST
Last source update14 Jun 2023, 15:15 BST
Recurring procurementNot published
ClassificationCustomer services
Delivery area
UK
OCIDocds-h6vhtk-0352a7
What is being bought
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
What changed
From the official release history
  1. Status changed to complete
    14 Jun 2023, 15:15 BST
  2. Official notice release published
    14 Jun 2023, 15:15 BST
  3. Submission deadline changed to published date
    14 Jun 2023, 15:15 BST
  4. Buyer information updated
    14 Jun 2023, 15:15 BST
  5. Status changed to active
    26 Jan 2023, 15:32 GMT
  6. Official notice release published
    26 Jan 2023, 15:32 GMT
  7. Submission deadline changed to 13 Mar 2023, 10:00 GMT
    26 Jan 2023, 15:32 GMT
  8. Buyer information updated
    26 Jan 2023, 15:32 GMT
  9. Status changed to planned
    15 Jul 2022, 15:36 BST
  10. Official notice release published
    15 Jul 2022, 15:36 BST
  11. Buyer information updated
    15 Jul 2022, 15:36 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    14 Jun 2023, 15:15 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 22 May 2023, 00:00 BST · £4,951,460
Commercial outcome and competition
Awards
Dispute Resolution Ombudsman
Not published · Not published · active
Contracts
Contract
£4,951,460 · signed 22 May 2023, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 1 (lot 1)
smeBids: 1 (lot 1)
Buyer and organisations in this procedure

OFFICE OF RAIL AND ROAD

Contracting authority GB-FTS-85166
View buyer profile

  • OFFICE OF RAIL AND ROAD
    buyer

    Office of Rail and Road
    25 Cabot Square, London, UKI42, E144QZ
    gayle.webster@orr.gov.uk
    +44 2072823944

  • Dispute Resolution Ombudsman
    supplier

    GB-COH: 08945616
    Premier House 1st Floor, 1-5 Argyle Way, Stevenage, UKH2, SG1 2AD

  • Office of Rail and Road
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published