Official UK procurement notice
Business to Business Outsourced Services
Authority: NS&I (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThis contract has been awarded following the conclusion of a procurement process.
B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are:
- Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare)
- Help to Save
- Help to Buy
- Court Funds Office
Requirements across the schemes include:
- Serving Customers
o Meeting the service needs and providing support to the end users of the schemes managed by B2B
o Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract
- Operational Management
o Process transactions - The processing of transactions into, out of and between customer accounts
o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required
- Manage Stakeholders – Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor.
- Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities.
- Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.
CPV: Accounting and auditing services · Banking services · Business and management consultancy services · Customer services · IT services: consulting, software development, Internet and support · Information systems · Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedLot #1This contract has been awarded following the conclusion of a procurement processAwarded
This contract has been awarded following the conclusion of a procurement process.
This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed services to deliver B2B on behalf of NS&I. The B2B services are responsible for the delivery of government schemes, including Childcare Services, Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme, and the Court Funds Office.
The contract is offered to one supplier for a period of 3 years following service commencement, with an initial up to 9 month transition period to ensure smooth service commencement from 1st April 2024. At the end of the contract, the B2B services would transition to the Rainbow Programme operating model.
National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market.
NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme.
NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include, Childcare Services (consisting of 30 Hours of Free Childcare, Tax-Free Childcare), Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme and the Court Funds Office.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 65%
- Price: 35%
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 29 Jul 2022, 16:39 BST
- Last source update
- 20 Jul 2023, 11:13 BST
- Authority reference
22-CPN-01- FTS notice number
2023/S 000-020901- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-035799Find a Tender
How it was run
Official notice- Submission deadline
- 28 Oct 2022, 16:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
6 Sept 2022 → 20 Jul 2023 · 4 dates- Next notice expected6 Sept 2022, 00:00 BST
- Submission deadline28 Oct 2022, 16:00 BST
- Contract starts30 Jun 2023, 00:00 BST
- Notice published20 Jul 2023, 11:13 BST
Notice history
6 events · 3 releases on Find a Tender · since 27 Sept 2022- Published value published: £200,000,00027 Sept 2022, 18:00 BST
- Status changed to active27 Sept 2022, 18:00 BST
- Procurement method changed27 Sept 2022, 18:00 BST
- Deadline published: 28 Oct 2022, 16:00 BST27 Sept 2022, 18:00 BST
- Status changed to complete20 Jul 2023, 11:13 BST
- Buyer details updated20 Jul 2023, 11:13 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Sopra Steria Limited | £92,312,456 † | — | Awarded |
Contracts
Business to Business Outsourced Services · Sopra Steria Limited
- Signed
- 21 Jun 2023
- Value
- £92,312,456
- Period
- … – 31 Mar 2027
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- National Savings and InvestmentsContracting authorityBody governed by public lawEconomic affairs
Dispute resolution & review bodies
- High Court of England and WalesReview body
- The High Court of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Sopra SteriaAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria