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Official procurement procedure

Business to Business Outsourced Services

Accounting and auditing services
Banking services
Business and management consultancy services
+6 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NS&I: "Business to Business Outsourced Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNS&IScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NS&I
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for NS&I. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNS&I
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published20 Jul 2023, 11:13 BST
Last source update20 Jul 2023, 11:13 BST
Recurring procurementNot published
ClassificationAccounting and auditing services, Banking services, Business and management consultancy services, Customer services, IT services: consulting, software development, Internet and support, Information systems, Telephone-answering services
Delivery area
UK
OCIDocds-h6vhtk-035799
What is being bought
This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are: • Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare) • Help to Save • Help to Buy • Court Funds Office Requirements across the schemes include: • Serving Customers o Meeting the service needs and providing support to the end users of the schemes managed by B2B o Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract • Operational Management o Process transactions - The processing of transactions into, out of and between customer accounts o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required • Manage Stakeholders – Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor. • Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities. • Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.
What changed
From the official release history
  1. tender value changed
    20 Jul 2023, 11:13 BST
  2. Status changed to complete
    20 Jul 2023, 11:13 BST
  3. Official notice release published
    20 Jul 2023, 11:13 BST
  4. Submission deadline changed to published date
    20 Jul 2023, 11:13 BST
  5. Buyer information updated
    20 Jul 2023, 11:13 BST
  6. Published value updated to £200,000,000
    27 Sept 2022, 18:00 BST
  7. Status changed to active
    27 Sept 2022, 18:00 BST
  8. Official notice release published
    27 Sept 2022, 18:00 BST
  9. Submission deadline changed to 28 Oct 2022, 16:00 BST
    27 Sept 2022, 18:00 BST
  10. Status changed to planned
    29 Jul 2022, 16:39 BST
  11. Official notice release published
    29 Jul 2022, 16:39 BST
  12. Buyer information updated
    29 Jul 2022, 16:39 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    This contract has been awarded following the conclusion of a procurement process. This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed services to deliver B2B on behalf of NS&I. The B2B services are responsible for the delivery of government schemes, including Childcare Services, Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme, and the Court Funds Office. The contract is offered to one supplier for a period of 3 years following service commencement, with an initial up to 9 month transition period to ensure smooth service commencement from 1st April 2024. At the end of the contract, the B2B services would transition to the Rainbow Programme operating model. National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include, Childcare Services (consisting of 30 Hours of Free Childcare, Tax-Free Childcare), Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme and the Court Funds Office.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    20 Jul 2023, 11:13 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 21 Jun 2023, 00:00 BST · £92,312,456
Commercial outcome and competition
Awards
Sopra Steria
Not published · Not published · active
Contracts
Business to Business Outsourced Services
£92,312,456 · signed 21 Jun 2023, 00:00 BST · active
Bid statistics
bids: 3 (lot 1)
Buyer and organisations in this procedure

NS&I

Contracting authority GB-FTS-80965
View buyer profile

  • NS&I
    buyer

    20 Great Smith Street, London, UK, SW1P 3BT
    tenders@rainbow.nsandi.com

  • Sopra Steria
    supplier

    Three Cherry Tree Lane, Hemel Hempstead, UK, HP2 7AH

  • The High Court of Justice
    reviewBody

    The Royal Court of Justice, London, WC24 2LL
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published