The Provision of Transactions at Counter Services

Could you supply in-person services on behalf of DVLA?

DVLA is conducting early market engagement for a potential future opportunity under contract to supply in-person services to our customers.

We maintain the records of more than 50 million drivers and 40 million vehicles. We also collect more than £7 billion a year in vehicle tax and process over 77 million transactions. Most are digital, but we also offer an in-person option for our customers.

We would like to hear from third-party providers who are interested in providing DVLA’s in-person services.

Who we’re looking for

We’re looking for third-party suppliers who can offer:

• the ability for DVLA customers to transact in-person (for example, vehicle keepers and driving licence holders)
• widespread coverage across England, Wales, Scotland and Northern Ireland
• wide ranging opening hours to cater for a diverse range of customers
• a commercial contract lasting a number of years

Suppliers must also be able to:

• allow customers to carry out a variety of DVLA vehicle and driver transactions in-person (including vehicle tax and driving licence renewal)
• enable access to DVLA application forms
• accept a variety of payment methods
• complete transactional and payment reconciliation, report routinely on transactional and financial data
• verify customer identity, including checking physical documentation
• exchange data securely with DVLA’s systems to support customer transactions
• return customer documents to DVLA

Opportunities to modernise services

To harness this opportunity to inspire market thinking and innovation, we are open to exploring:

• a range of delivery models
• modern integration methods to DVLA services
• ways to reduce postage in delivering the services
• ways to increase customer take-up of digital services through the use of digitally assisted services
• a range of funding models for the services

This procurement will be governed by new UK Procurement Regulations which are due to come into force in February 2025, which will bring some changes to how public sector procurements may be conducted. To learn more about these changes please visit: www.gov.uk/government/collectio… ↗

Interested parties are invited to participate in this early market engagement by completing an online survey. The survey will be open until 28/02/25 and can be accessed here:

online1.snapsurveys.com/TCS ↗

Further market engagement is expected to follow this survey, including an event that is provisionally planned for Spring 2025 to enable more detailed engagement with DVLA about this opportunity. Additional information: The estimated contract value in this notice is a ceiling value which has been estimated based on an assumed contract duration of up to 5 years. Furthermore, the information provided about lots in this contract notice is yet to be finalised. The contract duration, estimated value and information about lots are subject to change as the design of this sourcing project evolves.