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active
Official procurement procedure

Historic England Customer Service Provision

Call centre
Customer services
UK
Published value
£460,000
Submission deadline 29 Aug 2024, 09:30 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Historic England: "Historic England Customer Service Provision". Published status: active. Published value: £460,000. 1 published lot. Recorded submission deadline: 29 Aug 2024, 09:30 BST. See the official notice for participation instructions.
Contracting AuthorityHistoric EnglandScope & CategoriesNot publishedSubmission Window
Closed
29 Aug 2024, 09:30 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£460,000
Bidder Intelligence · Authority Profile: Historic England
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Historic England. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHistoric England
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published30 Jul 2024, 16:06 BST
Last source update30 Jul 2024, 16:06 BST
Recurring procurementYes
ClassificationCall centre, Customer services
Delivery area
UK
OCIDocds-h6vhtk-048604
What is being bought
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
What changed
From the official release history
  1. Published value updated to £460,000
    30 Jul 2024, 16:06 BST
  2. Status changed to active
    30 Jul 2024, 16:06 BST
  3. Official notice release published
    30 Jul 2024, 16:06 BST
  4. Submission deadline changed to 29 Aug 2024, 09:30 BST
    30 Jul 2024, 16:06 BST
  5. Buyer information updated
    30 Jul 2024, 16:06 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£460,000
    Please see ITT Documentation.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    30 Jul 2024, 16:06 BST
  2. Submission deadline
    29 Aug 2024, 09:30 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Historic England

Contracting authority GB-FTS-90237
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published