Contact Centre Services

{
  "id": "027397-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-05-25T17:16:31+01:00",
  "ocid": "ocds-h6vhtk-0525f9",
  "buyer": {
    "id": "GB-COH-02401034",
    "name": "STUDENT LOANS COMPANY"
  },
  "tender": {
    "id": "ocds-h6vhtk-0525f9",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "contractPeriod": {
          "endDate": "2031-03-30T23:59:59+01:00",
          "startDate": "2029-03-30T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79342300",
            "scheme": "CPV",
            "description": "Customer services"
          }
        ]
      }
    ],
    "title": "Contact Centre Services",
    "value": {
      "amount": 100000000,
      "currency": "GBP",
      "amountGross": 120000000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Resource augmentation contract for contact centre service for student application and payment management",
    "communication": {
      "futureNoticeDate": "2027-12-01T23:59:59Z"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-02401034",
      "name": "STUDENT LOANS COMPANY",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC13",
        "country": "GB",
        "locality": "Darlington",
        "postalCode": "DL1 1RW",
        "countryName": "United Kingdom",
        "streetAddress": "Memphis Building Lingfield Point"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "02401034",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "commercial_governance@slc.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PMXL-3278-BCWT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "027397-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/027397-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-25T17:16:31+01:00"
      }
    ]
  },
  "initiationType": "tender"
}