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Official procurement procedure

Historic England Customer Service Provision

Call centre
Customer services
Telephone operator services
+1 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Historic England: "Historic England Customer Service Provision". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityHistoric EnglandScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Historic England
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Historic England. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHistoric England
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published28 Nov 2024, 15:45 GMT
Last source update28 Nov 2024, 15:45 GMT
Recurring procurementNot published
ClassificationCall centre, Customer services, Telephone operator services, Wide area network services
Delivery area
UK
OCIDocds-h6vhtk-048add
What is being bought
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year round between 9am to 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.
What changed
From the official release history
  1. tender value changed
    28 Nov 2024, 15:45 GMT
  2. Status changed to complete
    28 Nov 2024, 15:45 GMT
  3. Official notice release published
    28 Nov 2024, 15:45 GMT
  4. Submission deadline changed to published date
    28 Nov 2024, 15:45 GMT
  5. Published value updated to £460,000
    14 Aug 2024, 15:09 BST
  6. Status changed to active
    14 Aug 2024, 15:09 BST
  7. Official notice release published
    14 Aug 2024, 15:09 BST
  8. Submission deadline changed to 29 Aug 2024, 09:30 BST
    14 Aug 2024, 15:09 BST
  9. Buyer information updated
    14 Aug 2024, 15:09 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Please see ITT Documentation.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    28 Nov 2024, 15:45 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 28 Nov 2024, 00:00 GMT · £447,278
Commercial outcome and competition
Awards
Adecco UK Ltd
Not published · Not published · active
Contracts
Historic England Customer Service Provision
£447,278 · signed 28 Nov 2024, 00:00 GMT · active
Bid statistics
bids: 7 (lot 1)
electronicBids: 7 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Historic England

Contracting authority GB-FTS-90237
View buyer profile

  • Historic England
    buyer

    The Engine House, Firefly Avenue, Swindon, UK, SN2 2EH
    Procurement-HE@historicengland.org.uk

  • Adecco UK Ltd
    supplier

    London, UK, E1 6EG

  • not applicable
    reviewBody

    Historic England
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published