Official UK procurement notice
Historic England Customer Service Provision
Authority: Historic England (Central government)
What is being bought
Published requirement descriptionHistoric England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year round between 9am to 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.
CPV: Call centre · Customer services · Telephone operator services · Wide area network services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£460,000
Please see ITT Documentation.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
- Suitability
as per ITT
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 14 Aug 2024, 15:09 BST
- Last source update
- 28 Nov 2024, 15:45 GMT
- Award evaluation window
- 29 Aug 2024 – …
- Authority reference
P/REF 00000325- FTS notice number
2024/S 000-038491- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-048addFind a Tender
- Review procedure
N/A
How it was run
Official noticeTender documents are also served through a separate tool: https://in-tendhost.co.uk/historicengland/aspx/Home ↗
- Submission deadline
- 29 Aug 2024, 09:30 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 29 Aug 2024, 09:30 BST
Timeline
29 Aug 2024 → 2 Dec 2024 · 4 dates- Submission deadline29 Aug 2024, 09:30 BST
- Bids opened29 Aug 2024, 09:30 BST
- Notice published28 Nov 2024, 15:45 GMT
- Contract starts2 Dec 2024
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete28 Nov 2024, 15:45 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Adecco UK Limited (t/a The Adecco Group) | £447,278 † | — | Awarded |
Contracts
Historic England Customer Service Provision · Adecco UK Limited (t/a The Adecco Group)
- Signed
- 28 Nov 2024
- Value
- £447,278
- Period
- … – 31 Mar 2028
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7bids · 7 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- not applicableReview body
Bidders & participating suppliers
1 commercial party on the notice- Adecco UK LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.