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Official procurement procedure

Provision of a Front Office Counter Service

Customer services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Driver and Vehicle Licensing Agency: "Provision of a Front Office Counter Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDriver and Vehicle Licensing AgencyScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Driver and Vehicle Licensing Agency
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Driver and Vehicle Licensing Agency. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 4 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDriver and Vehicle Licensing Agency
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published11 Jan 2024, 11:19 GMT
Last source update11 Jan 2024, 11:19 GMT
Recurring procurementNot published
ClassificationCustomer services
Delivery area
UK
OCIDocds-h6vhtk-042c44
What is being bought
The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.
What changed
From the official release history
  1. Status changed to complete
    11 Jan 2024, 11:19 GMT
  2. Official notice release published
    11 Jan 2024, 11:19 GMT
  3. Buyer information updated
    11 Jan 2024, 11:19 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    11 Jan 2024, 11:19 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 15 Dec 2023, 00:00 GMT · £39,900,000
Commercial outcome and competition
Awards
Post Office Ltd
Not published · Not published · active
Contracts
Provision of a Front Office Counter Service
£39,900,000 · signed 15 Dec 2023, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

Driver and Vehicle Licensing Agency

Contracting authority GB-FTS-31229
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleCall-off contract via Framework