TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

Provision of Out of Hours Telephone Service

Call centre
Customer services
Emergency telephones
+2 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Aster Group Limited: "Provision of Out of Hours Telephone Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityAster Group LimitedScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Aster Group Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Aster Group Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
12Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityAster Group Limited
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published24 Jan 2025, 13:33 GMT
Last source update24 Jan 2025, 13:33 GMT
Recurring procurementNot published
ClassificationCall centre, Customer services, Emergency telephones, Telephone operator services, Telephone switchboard services
Delivery area
UK
OCIDocds-h6vhtk-04a474
What is being bought
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
What changed
From the official release history
  1. tender value changed
    24 Jan 2025, 13:33 GMT
  2. Status changed to complete
    24 Jan 2025, 13:33 GMT
  3. Official notice release published
    24 Jan 2025, 13:33 GMT
  4. Submission deadline changed to published date
    24 Jan 2025, 13:33 GMT
  5. Published value updated to £792,000
    1 Oct 2024, 10:52 BST
  6. Status changed to active
    1 Oct 2024, 10:52 BST
  7. Official notice release published
    1 Oct 2024, 10:52 BST
  8. Submission deadline changed to 31 Oct 2024, 12:00 GMT
    1 Oct 2024, 10:52 BST
  9. Buyer information updated
    1 Oct 2024, 10:52 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Please see tender documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    24 Jan 2025, 13:33 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 21 Jan 2025, 00:00 GMT · £745,450
Commercial outcome and competition
Awards
Somerset Lifeline T/A Deane Helpline
Not published · Not published · active
Contracts
Provision of an Out of Hours Telephone Service
£745,450 · signed 21 Jan 2025, 00:00 GMT · active
Bid statistics
bids: 12 (lot 1)
electronicBids: 12 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 12 (lot 1)
smeBids: 8 (lot 1)
Buyer and organisations in this procedure

Aster Group Limited

Contracting authority GB-FTS-125596
View buyer profile

  • Aster Group Limited
    buyer

    Sarson Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ , Devizes, UK, SN10 2AZ
    aster.procurement@aster.co.uk

  • Royal Courts of Justice
    reviewBody

    7 Rolls Building, Fetter Lane, London, EC4A 1NL

  • Somerset Lifeline T/A Deane Helpline
    supplier

    Somerset Council, County Hall, Taunton, UK, TA1 4DY
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published