Official UK procurement notice
COV - Independent Children's Complaints Investigation 2026
Authority: Coventry City Council (Local council)
What is being bought
Published requirement descriptionCoventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process.
CPV: Customer services · Other community, social and personal services
How this framework works
From the published notice- Type
- Closed framework · open framework scheme (admission reopens)
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Bids received
- 10 bids received · 10 suppliers appointed
- Framework period
- 3 yrs · up to 7 yrs from 16 Nov 2026
- Scheme runs until
- 15 Nov 2033
Published description of the framework
Framework Open for an initial scheme of 3 years with option to extend for two further periods of two years.
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£602,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Quality criteria: Pass/Fail
- “COV - Independent Children's Complaints Investigation 2026” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Open framework scheme
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 8 Sept 2026, 13:32 BST
- Last source update
- 22 Oct 2026, 16:24 BST
- Award evaluation window
- Submission end – 23 Oct 2026
- Authority reference
COV27296- FTS notice number
2026/S 000-084881- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06f480Find a Tender
How it was run
Official notice- Appointment period ends
- 12 Oct 2026, 12:00 BST
- Clarification deadline
- 12 Oct 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Please register via Coventry City Council's e-procurement system - CSW-JETS via sell2.in-tend.co.uk/midlands/home ↗
Registration is free, and takes just a few minutes. When complete, you will be able to express interest in any of the Councils’/Authorities’ opportunities when they are made available including this tender. In addition, we will be able to access your details whenever we have a requirement, and you may then be invited to tender or quote for work. Once you are registered and log in to the system you will be able to locate the tender opportunity, express interest and access the documentation by selecting the CSW-JETS portal.
Timeline
8 Sept 2026 → 16 Nov 2026 · 8 dates- Tender notice published46 days ago8 Sept 2026, 13:32 BST
- Clarification questions by12 days ago12 Oct 2026, 12:00 BST
- Admission / appointment period ends12 days ago · period end, not a bid countdown12 Oct 2026, 12:00 BST
- Assessment summaries sent3 days ago22 Oct 2026, 00:00 BST
- Latest notice published2 days ago22 Oct 2026, 16:24 BST
- Award decision expected by1 day ago23 Oct 2026, 23:59 BST
- Today24 Oct 2026
- Standstill endsin 9 days2 Nov 2026, 23:59 GMT
- Contract startsin 22 days16 Nov 2026
Notice history
4 events · 2 releases on Find a Tender · since 8 Sept 2026- Tender notice published8 Sept 2026, 13:32 BSTUK4
- Contract award notice published22 Oct 2026, 16:24 BSTUK6
- Status changed to complete22 Oct 2026, 16:24 BST
- Contract signature expected6 Nov 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| A P and D Consultancy, CHEALTHC Ltd, Edward Coxhead IP, Julie Ann Byrom, KJB International Aid Ltd, Norvia Care Solutions Ltd +4 more16 Nov 2026 – 15 Nov 2029 · up to 15 Nov 2033Extensions: Two periods of two years | £602,000 | 22 Oct 2026standstill to 2 Nov 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 10final-stage tenders | 10 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
10 commercial parties on the notice- A P and D ConsultancyFramework contractor
- Avril JonesFramework contractor
- CHEALTHC LtdFramework contractor
- Edward Coxhead IPFramework contractor
- Julie Ann ByromFramework contractor
- KJB International Aid LtdFramework contractor
- Norvia Care Solutions LtdFramework contractor
- Rhoden Family Services LtdFramework contractor
- Sam Haspell ConsultancyFramework contractor
- Traci McNally ConsultancyFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender