Search UK public tenders and contract notices

Erasmus+ Government Authorised Exchange Visa Sponsor

Department for Education · Central government · Nationwide (UK)

On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

Awarded to IRARA Services Limited

• Administration services
• Administrative educational services
• Administrative services for business operations
• +3

Department for Education Period Products Scheme 2026

Department for Education · Central government · Nationwide (UK), North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands

The Department for Education (DfE) is looking to provide free period products to schools and post-16 education providers across England through a procurement to appoint a national provider. The Period Products Scheme ensures that period pro…

Awarded to Personnel Hygiene Services Ltd T/A PHS Group Plc · 2 awards

• Customer services
• Parcel delivery services
• Sanitary towels or tampons

ITT Learner Recruitment ‘lead find services’

New College Swindon · Education · Nationwide (UK)

New College Swindon seeks an experienced supplier to deliver learner recruitment and referral services for its Adult Skills Fund (ASF) provision. The requirement is to recruit approximately 800 eligible adult learners annually for Level 2 o…

Awarded to Starch UK Ltd

• Adult and other education services
• Customer services
• Education and training services
• +2

Clean Vehicle Retrofit Accreditation Scheme

Department for Transport · Central government · Nationwide (UK)

The CVRAS (Clean Vehicle Retrofit Accreditation Scheme) supports the reduction of air pollutant emissions from older and more polluting diesel vehicles during the transition to a zero-emission fleet.  The scheme was launched in 2017 and fun…

Awarded to Energy Saving Trust Enterprises Limited

• Customer services
• Environmental services

Traffic Management and Admission Support-Westonbirt Arboretum

Forestry Commission · Other public body · South West England

This procurement covers the provision of temporary staff to support car park management and admissions operations during peak visitor periods. Car park staff are responsible for managing vehicle flow to prevent congestion on the A46, ensuri…

Awarded to The Combined Services Provider Ltd

• Customer services
• Parking services

Out of Hours Call Handling

Cardiff Community Housing Association (CCHA) · Housing · Nationwide (UK)

Contract award for Out of Hours Call Handling

Awarded to Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services

DFE - INTERTRADEIRELAND - ALL ISLAND BUSINESS MONITOR

InterTradeIreland · Central government · Northern Ireland

InterTradeIreland has awarded a contract to a Supplier to undertake 16 quarterly surveys (over 3 years with an option to extend for a 4th year) with data collection and analysis for Q1 2026 to Q4 2029 on business confidence and various all-…

Awarded to Perceptive Insight Market Research Limited

• Customer services
• Customer survey services
• Market research services
• +2

UK Power Networks Customer Vulnerability Enduring Partnerships

UK Power Networks (Operations) Limited · Other public body · Nationwide (UK)

As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty…

Awarded to COMMUNITY ENERGY PATHWAYS LTD, Hope 4 U Limited

• Community action programme
• Customer services
• Customer-care services
• +2

Contract for the Provision of Customer Relationship Management System

Robert Gordon University · Education · Scotland

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…

Awarded to Tribal Dynamics Ltd

• Customer Relation Management software development services
• Customer Relation Management software package
• Customer services
• +2

Rushmoor Borough Council - Leisure Centre Operator

Rushmoor Borough Council · Local authority · South East England

AWARD & STANDSTILL PERIOD Following receipt of best and final tenders on 19th December 2025 the Council has concluded the assessment process and will award a contract under Lot 2 - Agency Agreement. Assessment summaries to the successful an…

Awarded to Sports & Leisure Management Ltd · 2 awards

• Cafeteria services
• Canteen and catering services
• Commercial property management services
• +3

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council · Local authority · delivery region not published

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This di…

Awarded to Human Engine LImited

• Business and management consultancy services
• Business development consultancy services
• Customer services
• +3

National Underground Asset Register (NUAR) Data Transformation and Ingestion Service

ORDNANCE SURVEY LIMITED · Other public body · South East England

Ordnance Survey Ltd (OS) is Great Britain’s mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further inf…

Awarded to 1Spatial Group Ltd

• Customer services
• Data capture services
• Data collection and collation services
• +3

CP1044-15 Lot 1 Devon County Council Highway Termed Maintenance Services

Devon County Council · Local authority · South West England

The contracting authority is not awarding a new contract. This VEAT notice is in respect of a proposed modification to extend the existing contract for the provision of Devon County Council's Highways Maintenance Services.

Awarded to Milestone Infrastructure limited

• Architectural, construction, engineering and inspection services
• Construction work for pipelines, communication and power lines, for highways, roads, airfields and railways; flatwork
• Customer services
• +3

Electric Vehicle Infrastructure and Associated Services Y23049

Kent County Council (t/a Procurement Services) · Local authority · Nationwide (UK)

This Framework Agreement will facilitate the procurement of a full range of Electric Vehicle Infrastructure and Associated Solutions, including auditing of existing equipment, providing expert advice and solutions as well as supply and inst…

Awarded to AECOM LIMITED, Amey Highways Limited, Blink Charging UK Limited +37 more · 23 awards

• Architectural, engineering and planning services
• Battery chargers
• Business services: law, marketing, consulting, recruitment, printing and security
• +3

Video and Contact Centre Audio Managed Service

Cambridge City Council · Local authority · East of England

ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has stud…

Awarded to Premier Business Audio Ltd

• Customer services
• Radio, television, communication, telecommunication and related equipment

Contract for Waste Collection and Street Cleaning

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council and Vale of White Horse District Council (the Councils) are seeking to appoint a contractor to provide refuse collection and waste related services (including, residual waste, dry recyclables, green waste,…

Awarded to Biffa Waste Services Ltd · 2 awards

• Call centre
• Clinical-waste collection services
• Customer services
• +3

GMCA 911 Net Zero: Housing Retrofit Framework Agreement

Greater Manchester Combined Authority · Local authority · Nationwide (UK)

The Greater Manchester Combined Authority (GMCA) has created a Framework Agreement to meet the needs of public sector organisations and their agencies and bodies, registered housing providers, Community Interest Groups, education providers …

Awarded to "Next Energy Solutions Ltd ", A Connolly Limited, A Mellor Plumbing and Heating Services Ltd +66 more · 15 awards

• Building consultancy services
• Building installation work
• Cooling and ventilation equipment
• +3

ACE 669 ITT - All In Member Services Hub delivery partner

Arts Council England · Local authority · Nationwide (UK)

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website:…

Awarded to This Named Company Ltd trading as The Card Network

• Customer services

5 Councils Corporate Services Project

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council, Havant Borough Council, Vale of White Horse District Council, Mendip District Council and Hart District Council ("the Councils") entered into a contract (for an initial duration of approximately 9 years) …

Awarded to Capita Business Services Ltd

• Accounting, auditing and fiscal services
• Bailiff services
• Benefit services
• +3

The Provision of Leisure Services at Sevenoaks Leisure Centre, Edenbridge Leisure Centre and Lullingstone Park Golf Course

Sevenoaks District Council · Local authority · South East England

A services contract to provide services for the management, operation, cleaning and maintenance of Sevenoaks Leisure Centre, Edenbridge Leisure Centre and Lullingstone Park Golf Course each owned by the Council for a period of five years (w…

Awarded to Sports & Leisure Management Ltd

• Catering services
• Cleaning services
• Computer-related services
• +3

23052 For the provision of a Full Utility billing plaform and services for Swaffham Prior Heating Network

Cambridgeshire County Council · Local authority · East of England

Cambridgeshire County Council is looking for a provider that can offer a comprehensive billing platform and customer services to support the functioning and operation of its flagship Swaffham Prior heating Network. Bidders will need to be a…

Awarded to supplier not published

• Customer services
• Customer-care services
• Electricity distribution and related services
• +3

Audience Services

The British Broadcasting Corporation (BBC) · Nationwide (UK)

The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlaye…

Awarded to Serco Limited

• Customer services
• Telephone switchboard services
• Tickets

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

• Accounting and auditing services
• Accounting review services
• Accounting services
• +3

Provision of Independent Advice and Development Support to customers in South Lanarkshire

South Lanarkshire Council · Local authority · Scotland

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the C…

Awarded to Tenants Information Service

• Customer services

Contact Centre Services

Student Loans Company · Nationwide (UK)

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc …

Awarded to Teleperformance Ltd · 3 awards

• Customer services

Provision of Out of Hours Telephone Service

ASTER GROUP LIMITED · Nationwide (UK)

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

Awarded to Somerset Lifeline T/A Deane Helpline

• Call centre
• Customer services
• Emergency telephones
• +2

ED2 Enduring Partnerships - Fuel Poverty

UK Power Networks (Operations) Limited · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Bi- lateral collaboration agreement

Awarded to supplier not published · 4 awards

• Customer satisfaction survey
• Customer services
• Customer survey services
• +1

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• Billing system
• +3

Customer Experience Platform

Mid Ulster District Council · Local authority · Nationwide (UK), Northern Ireland

The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specifi…

Awarded to supplier not published

• Computer-related services
• Customer services
• Customer-care services
• +1

ChargePlace Scotland Charge Point Network Operator Services - Single Supplier Framework Agreement

Transport Scotland · Scotland

Awarded to Swarco UK Ltd

• Chargers
• Customer services
• Electric vehicles
• +3

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

Awarded to Adecco UK Limited (t/a The Adecco Group)

• Call centre
• Customer services
• Telephone operator services
• +1

Support Services for Passengers With Reduced Mobility - Inverness Airport

Highlands and Islands Airports Limited · Scotland

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer …

Awarded to OCS Group UK Limited

• Customer services
• Support services for land, water and air transport

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Nuclear Decommissioning Authority · Nationwide (UK)

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Awarded to Iron Mountain (UK) PLC

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Southern water Developer Services

Southern Water Services Limited · South East England

The supply of services will be remote or across the entire SWS region covering Kent, Sussex, Hampshire and the Isle of Wight. All estimated quantities or values contained or referred to in this or other tender documents are for guidance onl…

Awarded to Skewb Limited

• Approval plans, working drawings and specifications
• Building services consultancy services
• Consultative engineering and construction services
• +3

LB Hillingdon - Deed of Variation in relation to leisure operating contracts of various leisure facilities

London Borough of Hillingdon · Local authority · Nationwide (UK)

The London Borough of Hillingdon (the Authority) intends to enter into a deed of variation with Greenwich Leisure Limited (the Contractor) in relation to the leisure operating concession contracts for the Authority's four leisure facilities…

Awarded to Greenwich Leisure Limited

• Catering services
• Cleaning services
• Computer-related services
• +3

Provision of International Driving Permit Services

DVLA · Nationwide (UK)

Provision of International Driving Permits to the public across the UK.

Awarded to PayPoint Network Limited

• Customer services

Provision of a Front Office Counter Service

Driver and Vehicle Licensing Agency · Nationwide (UK)

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

Awarded to Post Office Limited

• Customer services

Department for Business and Trade- Business Support Service (tendered as ‘Business Information Service 2024’)

Department for Business & Trade · Central government · Nationwide (UK)

The Department for Business and Trade has procured a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support…

Awarded to UMi Commercial Limited

• Administration services
• Business and management consultancy and related services
• Call centre
• +2

Digital Experience and Digital Enablement

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. The Digital Experience and Digital Enablement package is the second procurement package in NS&I’s Rainbow programme, and provides the capabilities needed to d…

Awarded to IBM UNITED KINGDOM LIMITED

• Banking services
• Communication software development services
• Computer support and consultancy services
• +3

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

NS&I · Nationwide (UK)

This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and cust…

Awarded to Sopra Steria Limited

• Banking and investment services
• Call centre
• Communication software development services
• +3

Area 3 & 4 - Signals Timing Validation

National Highways Limited · Central government · Nationwide (UK), South East England

All traffic signal junctions, on the strategic road network, require routine planned traffic signal timing validation reviews to ensure the current plans, be it dynamic (MOVA/SCOOT) or fixed (UTC/CLF), are still relevant. National Highways …

Awarded to Euro Parking Collection PLC, TRL ltd · 2 awards

• Bridge toll services
• Collection agency services
• Customer services
• +3

Business to Business Outsourced Services

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…

Awarded to Sopra Steria Limited

• Accounting and auditing services
• Banking services
• Business and management consultancy services
• +3

Fraud and Cyber Crime Reporting & Analysis Service Procurement

The Mayor and Commonalty and Citizens of the City of London · Local authority · Nationwide (UK), Greater London

The Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Acti…

Awarded to Capita Business Services Ltd, Pricewaterhouse Coopers LLP · 3 awards

• Accounting, auditing and fiscal services
• Analytical or scientific software development services
• Computer-related management services
• +3

Rail Ombudsman Service

Office of Rail and Road · Central government · Nationwide (UK)

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial …

Awarded to Dispute Resolution Ombudsman

• Customer services

Leisure Centre Operation

Sevenoaks District Council · Local authority · South East England

Awarded to Sports & Leisure Management Ltd

• Catering services
• Cleaning services
• Computer-related services
• +3

Framework Agreement for Learning and Development

The City of Edinburgh Council · Local authority · Scotland

Training services

Awarded to Camilla Training Aspects, City of Glasgow College, GTG TRAINING LIMITED +10 more · 7 awards

• Customer services
• Education and training services
• Health and safety services

Business Process Outsourcing Customer Services

THAMES WATER UTILITIES LIMITED · Other public body · Greater London, South East England

Thames Water is seeking to award Services Agreements to multiple providers for the provision of customer services across three lots: Lot 1 - Digital led customer contact: delivering first tier contact on digital medium Lot 2 - Transactional…

Awarded to EXL, SPS UK&I LIMITED, Tech Mahindra Limited · 3 awards

• Customer services
• Customer-care services
• Electronic message services
• +3

Inverness Airport – Support Services for Passengers of Reduced Mobility

Highlands and Islands Airports Limited · Scotland

HIAL wish to appoint a sole Service Provider to a Contract for the provision of assistance and related services to disabled persons and persons of reduced mobility at Inverness Airport.

Awarded to supplier not published

• Customer services
• Support services for air transport

Framework Agreement for Learning and Development

The City of Edinburgh Council · Local authority · Scotland

Training services

Awarded to supplier not published · 4 awards

• Customer services
• Education and training services
• Health and safety services

Provision of Safety Footwear and PPE

SE TRAINS LIMITED · South East England

Provision of Safety Footwear and PPE, covering requirements of Engineering, Train Services and Passenger Services.

Awarded to supplier not published

• Advertising campaign services
• Advertising film production
• Advertising photography services
• +3

Southeastern Customer Contact Centre Services 2022-2025

SE TRAINS LIMITED · South East England

The following services are included within this tender scope: • Telephony - core hours of 07:00-22:00 with options for out of hours services • Email - response via email enquiries • White mail - response via postal mail enquires • Manual an…

Awarded to supplier not published

• Customer services

NI Direct Strategic Partner

Department of Finance · Northern Ireland

Awarded to BRITISH TELECOMMUNICATIONS LIMITED

• Business and management consultancy and related services
• Business organisation services
• Call centre
• +3

Sales & Marketing Framework

Catalyst Housing Limited · East of England, Greater London, South East England

Catalyst Housing is an ambitious G15 Registered Provider with a development strategy set to deliver 1300 homes a year. As a mixed-use housing provider our strategy is predicated on a strong performing sales function able to influence site s…

Awarded to ASAP UK Limited, Agenda Media International Limited, Ascension Property Services Limited +62 more · 19 awards

• Accommodation cleaning services
• Advertising and marketing services
• Advertising campaign services
• +3

Provision of Customer Services and Cleaning Services

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE · Yorkshire and the Humber

Provision of Customer Services and Cleaning Services for SYPTE in South Yorkshire

Awarded to Bidvest Noonan (UK) Limited

• Cleaning services
• Customer services

WCC DRT West Midlands

Warwickshire County Council · Local authority · West Midlands

Warwickshire County Council (the Council) is seeking a Demand Responsive Transport (DRT) scheme into the West Warwick area capable of being booked via a mobile or tablet-based application and Call Centre. With support from Department for Tr…

Awarded to Liftango Ltd, Midland Red (South) Ltd. t/a Stagecoach Midlands · 4 awards

• Custom software development services
• Customer services
• For access
• +3

DoF - Digital NI - Contact Centre Services for Government

Department of Finance · Northern Ireland

DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

Awarded to Serco Limited

• Administration services
• Building and facilities management services
• Call centre
• +3

Leisure Centre Operation

Sevenoaks District Council · Local authority · South East England

Services concession contract for the management, cleaning, maintenance and related services for the newly built White Oak Leisure Centre, Swanley, Kent.

Awarded to Sports & Leisure Management Ltd

• Catering services
• Cleaning services
• Computer-related services
• +3

Facilities Management for the Luton DART

LONDON LUTON AIRPORT LIMITED · East of England

Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maint…

Awarded to supplier not published

• Building and facilities management services
• Cleaning and sanitation services
• Cleaning and sanitation services in urban or rural areas, and related services
• +3

Provision of an out of hours repair call handling service

Pobl Group Ltd · Wales (Cymru)

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Awarded to LLesiant Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services
• +1

Technology Services 2 Agreement

H M REVENUE & CUSTOMS · Nationwide (UK)

As part of the Digital Development Services project, we are sought suppliers to partner with us to deliver and provide technical/operational support for projects/products, extending our technical resource capability and capacity to respond …

Awarded to Atos, Equal Experts · 2 awards

• Customer services
• Financial and insurance services
• Research and development services and related consultancy services

Free-Flow Charging Package B: UK Enforcement Services

Department for Transport · Central government · Nationwide (UK)

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transpo…

Awarded to Emovis Operations Leeds Limited

• Bridge toll services
• Collection agency services
• Customer services
• +3

Free-Flow Charging Package A: Road User Charging Services

Department for Transport · Central government · Nationwide (UK)

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transpo…

Awarded to Conduent Public Sector UK Limited

• Bridge toll services
• Closed-circuit television cameras
• Collection agency services
• +3

Contact Centre Services for TfW

Transport for Wales · Nationwide (UK)

TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for…

Awarded to CONNECT ASSIST LTD

• Call centre
• Customer services
• Customer-care services
• +3