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Official procurement procedure

Provision of an out of hours repair call handling service

Call centre
Customer services
Housing services
+1 more
Wales (UKL)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Pobl Group Ltd: "Provision of an out of hours repair call handling service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityPobl Group LtdScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Pobl Group Ltd
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Pobl Group Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
9Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 9 active published awards; 9 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityPobl Group Ltd
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published24 Aug 2021, 14:05 BST
Last source update24 Aug 2021, 14:05 BST
Recurring procurementNot published
ClassificationCall centre, Customer services, Housing services, Telephone-answering services
Delivery area
Wales (UKL)
OCIDocds-h6vhtk-02902f
What is being bought
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
What changed
From the official release history
  1. Status changed to complete
    24 Aug 2021, 14:05 BST
  2. Official notice release published
    24 Aug 2021, 14:05 BST
  3. Submission deadline changed to published date
    24 Aug 2021, 14:05 BST
  4. Status changed to active
    27 Jul 2021, 18:14 BST
  5. Official notice release published
    27 Jul 2021, 18:14 BST
  6. Submission deadline changed to 18 Mar 2021, 14:00 GMT
    27 Jul 2021, 18:14 BST
  7. Official notice release published
    16 Mar 2021, 12:24 GMT
  8. Buyer information updated
    16 Mar 2021, 12:24 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    24 Aug 2021, 14:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 26 Jul 2021, 00:00 BST · £148,992
Commercial outcome and competition
Awards
Llesiant Delta Wellbeing Ltd
Not published · Not published · active
Contracts
Contract
£148,992 · signed 26 Jul 2021, 00:00 BST · active
Bid statistics
bids: 4 (lot 1)
electronicBids: 4 (lot 1)
foreignBidsFromEU: 4 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 3 (lot 1)
Buyer and organisations in this procedure

Pobl Group Ltd

Contracting authority GB-FTS-1730
View buyer profile

  • Pobl Group Ltd
    buyer
    centralPurchasingBody

    Pobl House, Phoenix Way, Swansea, UKL18, SA7 9EQ
    procurement.helpdesk@poblgroup.co.uk
    +44 1792460609

  • High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
    +44 2079477501

  • Llesiant Delta Wellbeing Ltd
    supplier

    Unit 2, Heol Aur, Dafen Industrial Estate, Llanelli, UKL14, SA148QN
    +44 01554899488
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published