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Published 16 Mar 2021, 12:24 GMT

Official UK procurement notice

Provision of an out of hours repair call handling service

Official notice

Authority: Pobl Group Ltd (Public body)

ServicesOpen procedureSME suitable
Sectors: Real estate services (70)Business Services & Consultancy (79) Delivery: Wales (UKL)
Awarded value£148,992published contract · exc. VAT
Submissions closed 18 Mar 2021awarded 26 Jul 2021
Awarded to LLesiant Delta Wellbeing Ltd

What is being bought

Published requirement description

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

  • Recurrence: end of contract period

CPV: Call centre · Customer services · Housing services · Telephone-answering services

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: Wales · The contract is to cover the Groups stock in Wales
Extensions: Option to extend for up to a period of two x one year periods or part thereof (1+1)Variant bids: not allowed
70333000 Housing services79342300 Customer services79510000 Telephone-answering services79512000 Call centre

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · end of contract period
First published
16 Mar 2021, 12:24 GMT
Last source update
24 Aug 2021, 14:05 BST
Award evaluation window
18 Mar 2021 – …
Authority reference
PROC0112
FTS notice number
2021/S 000-020826
Classification (CPV)
Call centreCustomer servicesHousing servicesTelephone-answering services
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-02902f Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

refer to ITT documents

Publisher note: (WA Ref:113505)

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
18 Mar 2021, 14:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
18 Mar 2021, 14:30 GMT
Detailed submission instructions & authority contactsFrom official release

etenderwales.bravosolution.co.uk ↗

Timeline

18 Mar 2021 → 24 Aug 2021 · 3 dates
  1. Submission deadline
    18 Mar 2021, 14:00 GMT
  2. Bids opened
    18 Mar 2021, 14:30 GMT
  3. Notice published
    24 Aug 2021, 14:05 BST

Notice history

4 events · 3 releases on Find a Tender · since 27 Jul 2021
  1. Status changed to active
    27 Jul 2021, 18:14 BST
  2. Procurement method changed
    27 Jul 2021, 18:14 BST
  3. Deadline moved to 18 Mar 2021, 14:00 GMT
    27 Jul 2021, 18:14 BST
    -7 days · was 25 Mar 2021, 14:00 GMT
  4. Status changed to complete
    24 Aug 2021, 14:05 BST
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—DeadlineTime limit · IV.2.218 Mar 202125 Mar 2021+7 d
—Bid openingConditions for opening of tenders · IV.2.718 Mar 202125 Mar 2021+7 d

Refer to message via etenderwales portal

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £148,9921 contract exc. VAT
Bids received 43 from SMEs
Contracts signed 1latest 26 Jul 2021
Awarded toValueDateStatus
LLesiant Delta Wellbeing LtdSME£148,992 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids · 4 electronic · 4 from abroad3——

Contracting authority & participating public bodies

Pobl Group Ltd

Contracting authorityPublic bodyRegistered Social LandlordRSL Pobl House, Phoenix Way, Swansea, Wales, SA7 9EQContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High CourtReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice
  • Llesiant Delta Wellbeing LtdAwarded supplier Unit 2, Heol Aur, Dafen Industrial Estate, Llanelli, Wales, SA148QNContact phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria