Search UK public tenders and contract notices

Level 2 Helpdesk Support

NS&I · Central government · delivery region not published

As NS&I's operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical …

Awarded to CAPGEMINI UK PLC

• Helpdesk and support services

Erasmus+ Government Authorised Exchange Visa Sponsor

Department for Education · Central government · Nationwide (UK)

On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

Awarded to IRARA Services limited

• Administration services
• Administrative educational services
• Administrative services for business operations
• +3

Call-off from the Software Value Added Re-Seller Framework Agreement

University of the Highlands and Islands · Education · Scotland

This award notice relates to a call-off contract awarded via the Scottish Procurement Software Value Added Re-Seller Framework Agreement (SP-21-034), for a Network Monitoring Tool.

Awarded to COMPUTACENTER (UK) LIMITED, Computacenter Plc · 4 awards

• Helpdesk and support services
• Information technology services
• Software-related services

How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Scottish Government · Nationwide (UK)

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. A…

Awarded to supplier not published

• Helpdesk and support services
• IT services: consulting, software development, Internet and support
• Research and development services and related consultancy services
• +1

Spennymoor Town Council: Provision of IT and Telephony Services

Spennymoor Town Council · Local authority · North East England

The Town Council is seeking to appoint a partner to provide IT and telephony services and associated support to our main offices at Spennymoor Town Hall and any other relevant council facilities

Awarded to Atom Technology Solutions Ltd · 2 awards

• Computer network services
• Computer support and consultancy services
• Computer-related services
• +3

Property Transformation Programme – Workplace Services Management

Ministry of Justice · Central government · Nationwide (UK), North East England, East Midlands, East of England, South West England, Wales (Cymru)

The Ministry of Justice (MoJ) wishes to award a contract for the provision of Workplace Services Management (WSM) as part of the Property Transformation Programme (PTP). The Workplace Services Management (WSM) Contractor is a new role that …

Awarded to Kellogg Brown & Root Limited

• Analysis services
• Business and management consultancy and related services
• Business and management consultancy services
• +3

A38 Saltash Tunnel Management System (TCMS)

National Highways Limited · Central government · Nationwide (UK)

Awarded to P Ducker Systems Limited

• Disaster recovery services
• Hardware disaster-recovery consultancy services
• Helpdesk and support services
• +2

STC1180 - Future Hard FM Maintenance Services Contract

Corporate Officer of the House of Commons · Central government · Greater London

Provision of Hard Facilities Management (FM) Maintenance and Building Fabric Services for the Parliamentary Estate. Overall estimated contract value published in this notice covers the initial contract term and includes for within its terms…

Awarded to OCS Technical Services Limited

• Architectural, construction, engineering and inspection services
• Building and facilities management services
• Building installation work
• +3

COV - LEVI Pilot Project for Street Charging Hubs

Coventry City Council · Local authority · North East England, Yorkshire and the Humber, East Midlands, East of England, Greater London, South West England

Light electric vehicle infrastructure for Charging at 4-Hubs.

Awarded to SOLNET CONSULTANTS LIMITED

• 4-wheel-drive vehicles
• Bicycles
• Chargers
• +3

ICGS Helpline Support Services

Corporate Officer of the House of Commons · Greater London

A contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct.

Awarded to Victim Support

• Helpdesk and support services

Provision of ICT Managed Services

Equals Trust · Central government · East Midlands

Equals Trust has issued a tender inviting contractors to provide ICT Managed Services. The aim of the contact is to have a consistent approach to IT support both for the pupils and the staff, moving over to a Trust model approach rolled out…

Awarded to supplier not published

• Computer support and consultancy services
• Computer-related services
• Helpdesk and support services
• +1

Interim Livestock Traceability & Health Services

Scottish Government · Scotland

The Scottish Government has a requirement to place a contract with an external supplier for Interim Livestock Traceability and Health Services. We are seeking an integrated package: operation of an existing online fully-relational livestock…

Awarded to Scottish Agricultural Organisation Society Ltd

• Agricultural services
• Database services
• Helpdesk and support services
• +1

CW/RMH FRC Facilities Management - Soft Services

Chelsea and Westminster Hospital NHS Foundation Trust · NHS & health · Greater London

Provision of Soft FM services for Fulham Road Collaborative (CW/RMH)

Awarded to ISS Mediclean Ltd

• Canteen and catering services
• Car park management services
• Cleaning and sanitation services
• +3

Provision of Wellbeing Assistance Programme and Support Services for Individuals Involved in Fitness to Practise and Hearings Processes

Social Care Wales · Other public body · Wales (Cymru)

Award of preferred supplier to provide a comprehensive advice, support, signposting, and counselling service for individuals involved in Social Care Wales’ fitness to practise and hearings processes. This includes registered workers under i…

Awarded to Work Stress Management Limited (Trading as Wellbeing Solutions)

• Health and social work services
• Helpdesk and support services

Intellispace Cardiovascular and Support with Philips Electronics UK

East Suffolk and North Essex NHS Foundation Trust · NHS & health · East of England

he provision of support services for CVIS, ISCV and Xper IM, system reference IP88026942, IP51695078 and IP59082719.

Awarded to Philips Electronics UK Limited

• Helpdesk and support services
• Software support services

PLM Service Management Support - PP-UKIFS-369

UK Fusion Energy Ltd · Other public body · Nationwide (UK)

1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassa…

Awarded to TECHNIA LIMITED

• Helpdesk and support services
• Information technology services

DOJ - Northern Ireland Prison Service (NIPS) - Computerised Personnel and Salary (COMPASS) System Support

Northern Ireland Prison Service · Central government · Northern Ireland

NIPS wishes to appoint a Supplier for the provision of support and maintenance of its’ COMPASS system, via support days on a call off basis. The DOJ ISD provides ‘first-line’ support to the Users of the system. This contract is for the prov…

Awarded to EPI-USE LIMITED

• Computer-related services
• Helpdesk and support services
• IT services: consulting, software development, Internet and support
• +1

Digital Transformation Solutions and Enterprise Services

Kent County Council (t/a Procurement Services) · Local authority · delivery region not published

This Framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking to deliver digital transformation, operational modernisation, and strategic reform. It supports both targeted interv…

Awarded to ACCESS PAYSUITE LTD, BETTER GROUP LIMITED, Capita Business Services +16 more · 5 awards

• Accounting and auditing services
• Accounting, auditing and fiscal services
• Administration services
• +3

IT Managed Services

General Pharmaceutical Council · Local authority · Nationwide (UK), North East England, Yorkshire and the Humber, East Midlands, Greater London, South West England

Contract awarded for the provision a hybrid Azure Managed Service in support of its business operations and create sustainable relationships that meet the following strategic sourcing objectives: • Performance Optimisation - Enable improvem…

Awarded to OneAdvanced IT Services Limited

• Computer facilities management services
• Computer network services
• Computer support and consultancy services
• +2

Out of Hours Library and IT Support Service

University of Hertfordshire · Education · East of England

The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requir…

Awarded to University of Northumbria at Newcastle

• Helpdesk and support services

Nursery Milk Reimbursement Unit (NMRU) 2025

NHS Business Services Authority · NHS & health · Nationwide (UK)

Award of a call off contract for the Nursery Milk Reimbursement Unit following a further competition under the Crown Commercial Services (CCS) Funds Administration & Disbursement Services (FAADS) Dynamic Purchasing System (DPS) RM6322

Awarded to OPIA LIMITED

• Administration software package
• Administrative services for business operations
• Auditing services
• +3

Framework for Workforce Technology Systems

Guy's and St Thomas' NHS Foundation Trust · Central government · Nationwide (UK)

Framework for locally delivered Workforce Systems which seeks to continue to support the NHS Long Term Plan and People Digital Plan by providing a route to market for all software systems and digital solutions in use, to support the managem…

Awarded to ALLOCATE SOFTWARE LIMITED, APPLOCUM LIMITED, BOX3 LTD +30 more · 4 awards

• Administration software package
• Analytical, scientific, mathematical or forecasting software package
• Business analysis consultancy services
• +3

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Other public body · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Limited

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

Portsmouth International Port - Gantry Digital Screens and Large Media Screen

Portsmouth City Council · Local authority · South East England

Portsmouth City Council ('the council') has awarded a contract to a suitably qualified supplier to supply, install, commission, maintain, and support new digital screens and associated software for the incoming vehicle gantries and a large …

Awarded to ADI UK LIMITED

• Communication and multimedia software package
• Computer-user familiarisation and training services
• Helpdesk and support services
• +3

ID 5830970 DE - Stranmillis College - Provision, Implementation, Support and Maintenance of a New Finance System

Stranmillis University College · Central government · Northern Ireland

Stranmillis University College (The Buyer) wishes to establish a contract with a Supplier to provide a commercial, off-the shelf solution for the provision, support and maintenance of a finance system, which must be fully operational by 1 M…

Awarded to SHERWOOD SYSTEMS LIMITED

• Accounting software development services
• Accounting software package
• Accounting system
• +3

First Federation Trust - ICT Managed Service

First Federation Trust · South West England

First Federation Trust wishes to engage a single contractor to supply an ICT Managed Service and associated project implementation and training services across all sites within the Trust. This procurement involves the delivery of ICT across…

Awarded to RM Education Ltd

• Computer expansion services
• Computer network services
• Computer support and consultancy services
• +3

project_7478 - The Fosterline Service 2023

Department for Education · Central government · Nationwide (UK)

PCR Compliant extension to the Fosterline Service awarded 2023

Awarded to THE FOSTERING NETWORK

• Call centre
• Helpdesk and support services

5 Councils Corporate Services Project

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council, Havant Borough Council, Vale of White Horse District Council, Mendip District Council and Hart District Council ("the Councils") entered into a contract (for an initial duration of approximately 9 years) …

Awarded to Capita Business Services

• Accounting, auditing and fiscal services
• Bailiff services
• Benefit services
• +3

Scotland wide integration support service for forced migrants.

Scottish Government · Scotland

The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a pro…

Awarded to Scottish Refugee Council

• Civic betterment and community facility support services
• Helpdesk and support services
• Helpdesk services
• +1

IT Service Management Solution (RFS22-020)

The Council of the City of Wakefield · Local authority · Yorkshire and the Humber

The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the ne…

Awarded to ALEMBA LIMITED

• Helpdesk and support services

Development, Maintenance and Support of the Livestock and Meat Commission's Farm Quality Assurance Scheme (FQAS) Customer Relationship Management (CRM) Database

Livestock and Meat Commission for Northern Ireland (LMC) · Central government · Northern Ireland

This procurement is for the on-going development, support and maintenance of the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (NIBL FQAS) Customer Relationship Management (CRM) Database. LMC uses the NIBL FQAS CRM database t…

Awarded to OpenSky Data Systems

• Computer support services
• Computer-related services
• Helpdesk and support services
• +2

676_25 Total Facilities Management

ESPO · Nationwide (UK)

This framework provides a national solution that offers customers a route to market for a complete facilities management service comprising of hard and/or soft FM services depending on each individual customer requirement. The framework is …

Awarded to ATLAS WORKPLACE SERVICES LIMITED, BAM FM, Bellrock Property and Facilities Management Ltd +21 more · 3 awards

• Building and facilities management services
• Building-fabric consultancy services
• Canteen and catering services
• +3

Intention to Award a Contract for Hosting & Support of SND & SFSD

Food Standards Scotland (FSS) · Scotland

Food Standards Scotland (FSS) has a requirement for the continuation of Hosting and Support Services for its Scottish National Database (SND) and Scottish Food Sampling Database (SFSD). Additional development of the systems may also be requ…

Awarded to MacLaren West Ltd · 2 awards

• Added-value database services
• Custom software development services
• Data management services
• +3

Fusion21 Workplace & FM Framework

Fusion21 Members Consortium · Nationwide (UK)

Fusion21 has developed a framework for the full provision of workplace and facilities management services across public sector estates. This procurement exercise invited tenders from all interested economic operators that meet the criteria …

Awarded to ATLAS MAINTENANCE SERVICES LTD, Amey Community Limited, BAM FM +42 more · 4 awards

• Accommodation, building and window cleaning services
• Administration services
• Building and facilities management services
• +3

FM Partner

Cheshire west and Chester Borough Council · Local authority · Nationwide (UK)

FM Partner Call-off from the ESPO framework

Awarded to Equans Services Limited

• Accommodation, building and window cleaning services
• Building and facilities management services
• Building services
• +3

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• Billing system
• +3

ESMCP - Mobile Services Agreement for the Emergency Services Network

The Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice is for the provision of the Mobile Services network and related services for the Home Office to support the development and implementation of the new Emergency Services Network (ESN).

Awarded to British Telecommunications Limited, EE Ltd, EE Ltd and British Telecommunications Plc · 2 awards

• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• Communications system maintenance services
• +3

NHS Highland GP Desktop and Server support

NHS Highland · NHS & health · Scotland

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance serv…

Awarded to MICROTECH GROUP LIMITED

• Computer support and consultancy services
• Data network support services
• Hardware consultancy services
• +3

ChargePlace Scotland Charge Point Network Operator Services - Single Supplier Framework Agreement

Transport Scotland · Scotland

Awarded to SWARCO UK LIMITED

• Chargers
• Customer services
• Electric vehicles
• +3

Employer Panel - Research

Construction Industry Training Board · Nationwide (UK)

1.1.IFF Research will provide authoritative sector intelligence on current and future skills needs. 1.2.Activity is broadly split into six distinct areas: 1.2.1. Labour Market Intelligence – Keeping data on the size, shape and composition o…

Awarded to I.F.F. Research Ltd, Wider Plan Limited · 3 awards

• Call centre
• Data collection and collation services
• Financial information systems
• +3

Provision of Soft FM Helpdesk Services

COMMUNITY HEALTH PARTNERSHIPS LIMITED · North West England

Contract for the provision of a Soft FM Helpdesk service for use by Community Health Partnerships' staff and stakeholders

Awarded to Mitie Security Limited

• Helpdesk and support services

ID 3971947 DoJ - NICTS Business Solution - Themis

Department of Justice, Northern Ireland Courts and Tribunals Service · Northern Ireland

The Authority wishes to procure a Supplier that can design and deliver: • Business transformation (Interim and Target Operating Models) to: o Improve and standardise ways of working across the Authority; o Maximise the use of available reso…

Awarded to Information withheld for security reasons

• Custom software development services
• Database and operating software package
• Helpdesk and support services
• +3

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Nuclear Decommissioning Authority · Nationwide (UK)

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Awarded to Iron Mountain UK Plc

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Services-Framework-Facilities Management

United Utilities Water Limited · Nationwide (UK), North West England, Greater London

The requirement was for the provision of Total Facilities Management Services (TFM) across the Company’s Operational Estate, which comprises of assets across circa 96 water treatment and 575 wastewater treatment sites across the North West …

Awarded to CBRE MANAGED SERVICES LIMITED · 3 awards

• Ancillary building services
• Archiving services
• Building services
• +3

ICT Managed Services

Merseyside Waste Disposal Authority · North West England

We are seeking a highly experienced supplier to provide a comprehensive IT service provision covering the following key elements: 1) Provision of new network, WiFi and security controls to support the main office 2) Provision of replacement…

Awarded to INTERGENCE SYSTEMS LIMITED

• Helpdesk and support services
• Information systems
• Information systems and servers
• +3

Academies for Character and Excellence - IT Managed Service

Academies for Character and Excellence · Education · South West England

ACE wishes to engage a single contractor to supply an ICT Managed Service and associated project implementation and training services across all sites within the Trust. This procurement involves the delivery of ICT across all the schools as…

Awarded to COMPUTEAM LIMITED

• Computer expansion services
• Computer network services
• Computer support and consultancy services
• +3

Procurement of Facilities Management Soft Services

Croydon Health Services NHS Trust · NHS & health · Greater London

The provision of Facilities Management Soft Services which include Healthcare Cleaning (Domestics), Portering, Window Cleaning, Pest Control and Helpdesk services for Croydon University Hospital, Purley War Memorial Hospital and associated …

Awarded to ISS Mediclean Limited Trading as ISS Facility Services Healthcare

• Cleaning and sanitation services
• Facilities management services
• Helpdesk and support services
• +3

KMPT & KCHFT - Hard Facilities Management Services

Kent and Medway NHS and Social Care Partnership Trust · NHS & health · South East England

Kent and Medway NHS and Social Care Partnership Trust (KMPT) and Kent Community Health NHS Foundation Trust (KCHFT) have awarded a contract for the provision of hard facilities management services following a joint procurement exercise, con…

Awarded to Mears Limited

• Building and facilities management services
• Building completion work
• Building installation work
• +3

531533.75

Ministry of Defence · Central government · Nationwide (UK)

Provision of BOSS Software and In-Service Support

Awarded to Tactical Communications Group, LLC.

• Command, control, communication systems
• Helpdesk and support services
• Software support services

Oracle Fusion Support

City & County of Swansea · Local authority · Wales (Cymru)

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 f…

Awarded to de Novo Solutions

• Helpdesk and support services
• Software support services
• System and support services
• +1