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Official procurement procedure

ICGS Helpline Support Services

Helpdesk and support services
London (UKI32)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Corporate Officer of the House of Commons: "ICGS Helpline Support Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityCorporate Officer of the House of CommonsScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Corporate Officer of the House of Commons
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Corporate Officer of the House of Commons. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.7Bids / Report
36.5% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 53 active published awards; 52 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityCorporate Officer of the House of Commons
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Jul 2026, 12:09 BST
Last source update3 Jul 2026, 12:09 BST
Recurring procurementNot published
ClassificationHelpdesk and support services
Delivery area
London (UKI32)
OCIDocds-h6vhtk-045185
What is being bought
A contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct.
What changed
From the official release history
  1. Status changed to complete
    3 Jul 2026, 12:09 BST
  2. Official notice release published
    3 Jul 2026, 12:09 BST
  3. Buyer information updated
    3 Jul 2026, 12:09 BST
  4. tender value changed
    15 Apr 2024, 12:55 BST
  5. Status changed to published status
    15 Apr 2024, 12:55 BST
  6. Official notice release published
    15 Apr 2024, 12:55 BST
  7. Submission deadline changed to published date
    15 Apr 2024, 12:55 BST
  8. Published value updated to £480,000
    11 Apr 2024, 15:57 BST
  9. Status changed to active
    11 Apr 2024, 15:57 BST
  10. Official notice release published
    11 Apr 2024, 15:57 BST
  11. Submission deadline changed to 18 Apr 2024, 12:00 BST
    11 Apr 2024, 15:57 BST
  12. Buyer information updated
    11 Apr 2024, 15:57 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.<br/>F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Jul 2026, 12:09 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 6 Aug 2024, 00:00 BST · £479,857
Commercial outcome and competition
Awards
VICTIM SUPPORT
Not published · Not published · active
Contracts
Contract
£479,857 · signed 6 Aug 2024, 00:00 BST · active
Bid statistics
bids: 2 (lot 1)
electronicBids: 2 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Corporate Officer of the House of Commons

Contracting authority GB-FTS-112543
View buyer profile

  • Corporate Officer of the House of Commons
    buyer

    210715608
    Parliament Square, LONDON, UKI32, SW1A 0AA
    pcd@parliament.uk

  • House of Commons
    buyer

    Corporate Officer of the House of Lords, London, UKI32, SW1A 0AA
    pcd@parliament.uk

  • House of Lords
    buyer

    Corporate Officer of the House of Lords, London, UKI32, SW1A 0AA
    pcd@parliament.uk

  • The High Court of England and Wales
    reviewBody
    reviewContactPoint

    The Strand, London, WC2A 2LL

  • VICTIM SUPPORT
    supplier

    02158780
    1 BRIDGE STREET, Cardiff, UKI32, CF3 5EA
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published