Official UK procurement notice
ICGS Helpline Support Services
Authority: Corporate Officer of the House of Commons (Central government)·Consortium: 4 public authorities
Sectors: IT Services & Software (72) Delivery: London (UKI32)
Published estimate£480,000exc. VAT0% below published estimate
Submissions closed 18 Apr 2024awarded 6 Aug 2024
Awarded to VICTIM SUPPORT
What is being bought
Published requirement descriptionA contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct.
CPV: Helpdesk and support services
The lotProcurement structure
single lot · value publishedLot #1An FTS open procedureAwardedPublished value£480,000
An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.<br/>F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (2)
- Quality: 70%
- Commercial: 30%
Published award criteria (2)
- Quality: 70%
- Commercial: 30%
What this means for your bid
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 11 Apr 2024, 15:57 BST
- Last source update
- 3 Jul 2026, 12:09 BST
- Award evaluation window
- 20 May 2024 – …
- Authority reference
GSV2667- FTS notice number
2026/S 000-062737- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-045185Find a Tender
How it was run
Official noticeRun through: Atamis (Health Family) · Who buys & how to bid on Atamis
Access & registration note: Free · one account PER buying organisation portal · password resets come "from Salesforce.com" (check spam)
- Submission deadline
- 18 Apr 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 180 days from the deadline
- Bids opened
- 20 May 2024, 12:00 BST
Detailed submission instructions & authority contactsFrom official release
Timeline
18 Apr 2024 → 3 Jul 2026 · 3 dates- Submission deadline18 Apr 2024, 12:00 BST
- Bids opened20 May 2024, 12:00 BST
- Notice published111 days ago3 Jul 2026, 12:09 BST
Notice history
2 events · 3 releases on Find a Tender · since 3 Jul 2026- Status changed to complete3 Jul 2026, 12:09 BST
- Buyer details updated3 Jul 2026, 12:09 BST
Published amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextII.2.4.1 | The Independent Complaints and Grievance Scheme (ICGS) was established in 2018 as Parliament’s independent mechanism for investigating complaints of bullying, harassment, and sexual misconduct. It is open to all current and former members of the parliamentary community as well as visitors to the parliamentary estate in Westminster. For context, the ICGS service currently supports circa 10,000 staf… | The Independent Complaints and Grievance Scheme (ICGS) was established in 2018 as Parliament’s independent mechanism for investigating complaints of bullying, harassment, and sexual misconduct. It is open to all current and former members of the parliamentary community as well as visitors to the parliamentary estate in Westminster. For context, the ICGS service currently supports circa 10,000 staf… | |
| — | TextI.4.0.1 | Ministry or any other national or federal authority, including their regional or local subdivisions | Body governed by public law |
1 amendment published without a description.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £479,8571 contract exc. VAT
Bids received 2
Contracts signed 1latest 6 Aug 2024
| Awarded to | Value | Date | Status |
|---|---|---|---|
| VICTIM SUPPORT | £479,857 † | — | Awarded |
Contracts
Contract 062737-2026-1 · VICTIM SUPPORT
- Signed
- 6 Aug 2024
- Value
- £479,857
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | 0 | — | — |
Contracting authority & participating public bodies
4 public bodies on the noticeConsortium members and other public bodies
- Corporate Officers of the House of Lords and House of CommonsContracting authorityMinistry or any other national or federal authority, including their regional or local subdivisionsGeneral public services
- House of CommonsContracting authority
- House of LordsContracting authority
Dispute resolution & review bodies
- The High Court of England and WalesReview bodyReview contact point
Bidders & participating suppliers
1 commercial party on the notice- VICTIM SUPPORTAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.