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Official procurement procedure

EMu Support and Maintenance 5-year agreement

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Royal Armouries Museum: "EMu Support and Maintenance 5-year agreement". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRoyal Armouries MuseumScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Royal Armouries Museum
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Royal Armouries Museum. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 46 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRoyal Armouries Museum
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published30 Jun 2025, 17:12 BST
Last source update30 Jun 2025, 17:12 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05564b
What is being bought
Required goods: Maintenance renewal from Axiell Services or works: EMu Support and Maintenance Cost for 5 years: £60,034.48 (ex. VAT) Supply: Axiell to supply support and maintenance to the Royal Armouries for EMu via online customer service portal, service desk telephone. The scope of services to be provided under this 5-year agreement shall include, but not be limited to, the following: Software Updates and Upgrades: Provision of all applicable EMu software updates and upgrades released during the contract period, including associated documentation and installation support. Support via Service Desk (Hornbill) or Telephone/Teams: Responsive and reliable support services delivered through the Royal Armouries' designated service desk (Hornbill) or via telephone/Microsoft Teams, adhering to agreed-upon service level agreements (SLAs). Maintenance: Proactive maintenance services to ensure the ongoing stability, performance, and security of the EMu system, including but not limited to database maintenance, performance monitoring, and issue resolution. Regular Server Updates: Coordination and implementation of regular server updates, including necessary testing and validation, to maintain system security and compatibility. All server updates must be communicated with Documentation officer as per section "Contact".
What changed
From the official release history
  1. Status changed to complete
    30 Jun 2025, 17:12 BST
  2. Official notice release published
    30 Jun 2025, 17:12 BST
  3. Buyer information updated
    30 Jun 2025, 17:12 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    30 Jun 2025, 17:12 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 30 Jun 2025, 00:00 BST · £60,034
Commercial outcome and competition
Awards
Axiell ALM Ltd
Not published · Not published · active
Contracts
Contract
£60,034 · signed 30 Jun 2025, 00:00 BST · active
Contract period: 1 Jul 2025, 00:00 BST — 30 Jun 2030, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Royal Armouries Museum

Contracting authority GB-PPON-PCCZ-9656-MDZP
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published