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AwardedFind a Tender · award

Out of Hours Library and IT Support Service

Buyer: University of Hertfordshire →

BuyerUniversity of Hertfordshire
StatusAwarded
DeadlineNot published
ValueValue not published
Published22 Jan 2026

What is being bought

The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents

Delivery location

UKH23

Categories

Helpdesk and support services 72253000Helpdesk and support services 72253000

Lot details

Lot 1

the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification

Statuscancelled

Award criteria
Service delivery and fit to requirements. Experience and Expertise — 70
price — 30

What is included

ItemCategoryQuantity
1Helpdesk and support servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Helpdesk and support services (72253000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 724,4541 median · 11.5 average (1,518 of 4,454 with a bid count)1.7 average (1,763 of 4,454 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKH2392.5 median · 2.5 average (2 of 9 with a bid count)1 average (2 of 9 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Out of Hours IT and Library Support Service

Statusactive
Value£155,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04cf80
Latest release ID005643-2026
Latest release timestampThu Jan 22 2026 10:48:41 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
22 Jan 2026award, contract005643-2026
13 Jan 2025tender001012-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "005643-2026",
  "tag": [
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    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 6,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 5,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 6,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-01-22T10:48:41Z",
  "ocid": "ocds-h6vhtk-04cf80",
  "buyer": {
    "id": "GB-FTS-69440",
    "name": "University of Hertfordshire"
  },
  "awards": [
    {
      "id": "005643-2026-24042-1",
      "title": "Out of Hours IT and Library Support Service",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-172309",
          "name": "University of Northumbria at Newcastle"
        }
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  "tender": {
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        "hasOptions": false,
        "description": "the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Service delivery and fit to requirements. Experience and Expertise",
              "type": "quality",
              "description": "70"
            },
            {
              "type": "price",
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            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
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        "deliveryLocation": {
          "description": "University is based in Hertfordshire but the service will be a remote provision"
        },
        "deliveryAddresses": [
          {
            "region": "UKH23"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72253000",
            "scheme": "CPV",
            "description": "Helpdesk and support services"
          }
        ]
      }
    ],
    "title": "Out of Hours Library and IT Support Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
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    },
    "description": "The University of Hertfordshire and its subsidiary companies (\"The University\") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents",
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        "streetAddress": "College Lane"
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      },
      "identifier": {
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      },
      "contactPoint": {
        "name": "Procurement Dept.",
        "email": "categorymanager-ict@herts.ac.uk"
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    },
    {
      "id": "GB-FTS-172309",
      "name": "University of Northumbria at Newcastle",
      "roles": [
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      "address": {
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      },
      "status": "active",
      "awardID": "005643-2026-24042-1",
      "dateSigned": "2026-01-19T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
22 Jan 2026 · 005643-2026 · award, contract
{
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  "tag": [
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  ],
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      },
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        "value": 5,
        "measure": "smeBids",
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      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
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      },
      {
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        "measure": "foreignBidsFromNonEU",
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      },
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        "measure": "electronicBids",
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}
13 Jan 2025 · 001012-2025 · tender
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