Official UK procurement notice
Scotland wide integration support service for forced migrants.
Authority: Scottish Government (Central government)
What is being bought
Published requirement descriptionThe Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants.
The current grant funded Refugee Support Service provides a programme of support interventions;
Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society.
A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations;
Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland’s policy framework of refugee integration.
A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.
CPV: Civic betterment and community facility support services · Helpdesk and support services · Helpdesk services · Translation services
The lotProcurement structure
single lot · no lot value publishedLot #1A contract to be placed under the Open ProcedureAwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (9)
- Subject Matter Expert: 20
- Service Requirements: 20
- System Requirements and Technology: 20
- Equality, Human Rights, Exploitation and Health and Safety: 20
- Business Continuity and Disaster Recovery (BCDR): 5
- Fair Work: 5
- Community Benefits: 5
- Climate Emergency: 5
- price: 30
Published award criteria (9)
- Subject Matter Expert: 20
- Service Requirements: 20
- System Requirements and Technology: 20
- Equality, Human Rights, Exploitation and Health and Safety: 20
- Business Continuity and Disaster Recovery (BCDR): 5
- Fair Work: 5
- Community Benefits: 5
- Climate Emergency: 5
- Price: 30
- Suitability
4A.1 of SPD - Bidders must demonstrate that all Helpline staff and Caseworker staff are be registered with Immigration Advice Authority (IAA)
4A.2.1 of SPD - Bidders must demonstrate their authorisation/Membership of the Helplines Partnership
- Economic & financial standing
Bidders must demonstrate a current ratio of 1.5 or more
Current ratio will be calculated as follows net current assets divided by net current liabilities.
There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing
Minimum level(s) of standards required:
Bidders must have in place the minimum Insurance Levels
Public Liability 5,000,000 GBP,
Professional indemnity 5,000,000 GBP
Employers Liability GBP in accordance with any legal obligation for the time being in force.
Such insurances must be maintained for the duration of the Contract and for a minimum of 5 years following the expiry or termination of
the contract as appropriate
- Technical & professional ability
4C6 of SPD - Bidders must demonstrate that their Helpline and Casework staff or anyone giving immigration advice hold the Educational and Professional Qualifications - Qualification required is OISC Level 1
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 130 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 28 Nov 2024, 15:23 GMT
- Last source update
- 29 Jul 2025, 15:52 BST
- Award evaluation window
- 6 May 2025 – …
- Authority reference
CASE/737512- FTS notice number
2025/S 000-043967- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04c0dcFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The budget of 14400000 is a maximum spend value for the entire duration of the contract and not a fixed price. The commitment has been made by the contractor, as part of a package of Fair Work Practices, to pay staff involved with the delivery of this contract the rate the real Living Wage, the rate set independently and updated annually by the Living Wage Foundation. Scottish Refugee Council provided a Community Benefits proposal and a summary of potential opportunities is provided below: Scottish Refugee Council with their local and regional networks will increase awareness and educate local organisations on the needs of forced migrants and develop partnerships to drive community networking to help connect migrants to their new community e.g. assessing the needs of residents in Asylum hotels and shared this knowledge with partners through their network and information sessions and organised volunteering events in the hotels. SRCs leadership program, designed to empower forced migrants to become future leaders, in partnership with the Scottish Enterprise Academy. Participants develop their own plans for social enterprises or groups. SRC will coordinate Refugee Festival Scotland, a Scotland-wide event that distributes funding to community groups and third sector organisations. The festival has a strong community cohesion benefit, attracting people to the event and supporting community preparedness and integration. Information sessions on their Building Stronger Community Organisations toolkit, consisting of 10 modules covering topics such as funding, governance, and setting up committees. SRC maintains a strong commitment to environmental issues. They will continue to develop and enhance efforts to manage and reduce waste by continually reviewing and monitoring practice and policy. (SC Ref:805636)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.publictendersscotland.publiccontractsscotland.gov.uk/ ↗
- Submission deadline
- 6 May 2025, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 6 May 2025, 12:00 BST
Timeline
20 Jan 2025 → 29 Jul 2025 · 4 dates- Next notice expected20 Jan 2025
- Submission deadline6 May 2025, 12:00 BST
- Bids opened6 May 2025, 12:00 BST
- Notice published29 Jul 2025, 15:52 BST
Notice history
5 events · 3 releases on Find a Tender · since 20 Mar 2025- Published value published: £14,400,00020 Mar 2025, 15:53 GMT
- Status changed to active20 Mar 2025, 15:53 GMT
- Procurement method changed20 Mar 2025, 15:53 GMT
- Deadline published: 6 May 2025, 12:00 BST20 Mar 2025, 15:53 GMT
- Status changed to complete29 Jul 2025, 15:52 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Scottish Refugee CouncilSME | £14,400,000 † | — | Awarded |
Contracts
Contract 043967-2025-CASE/737512-1 · Scottish Refugee CouncilSME
- Signed
- 17 Jul 2025
- Value
- £14,400,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Scottish Refugee CouncilAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.