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Find a TenderAwardedContract award notice
Published 17 Nov 2025, 16:56 GMT

Official UK procurement notice

Provision of Wellbeing Assistance Programme and Support Services for Individuals Involved in Fitness to Practise and Hearings Processes

Official notice

Authority: Social Care Wales (Public body)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: IT Services & Software (72)Health & Social Care (85) Delivery: Wales (UKL)
Published estimate£166,667≈ £83k / year · £200,000 inc. VAT · 1 value update
Submissions closed 25 Feb 2026awarded 20 Apr 2026
Awarded to Work Stress Management Limited (Trading as Wellbeing Solutions)
Contract term 2 yrsends 30 Apr 2028 · up to 30 Apr 2030 with extensions · starts 1 May 2026

What is being bought

Published requirement description

Award of preferred supplier to provide a comprehensive advice, support, signposting, and counselling service for individuals involved in Social Care Wales’ fitness to practise and hearings processes. This includes registered workers under investigation, their families, applicants or registered persons referred to case conferences or hearings, complainants, witnesses, whistle-blowers, and the independent panel members who sit on our fitness to practise panel hearings. The service aims to safeguard wellbeing and offer appropriate support throughout these challenging and sensitive procedures.

  • The authority expects to re-tender this requirement around 28 Jan 2030, 23:59 GMT.

CPV: Health and social work services · Helpdesk and support services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£166,667
Contract period: 1 May 2026 – 30 Apr 2028 (2 yrs) · up to 30 Apr 2030 with extensionsValue: £166,667 exc. VAT · £200,000 inc. VAT
Delivery: WalesEligibility: SME eligibleVCSE eligible
Extensions: The contract will run initially from 1 May 2026 until 30 April 2028 with a possibility of being extended for a further 24 months, up to a total period of 4 years.
72253000 Helpdesk and support services85000000 Health and social work services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please refer to Appendix 1 - WPSQ

  • Technical & professional ability

    Please refer to ITT and Appendix 1 - WPSQ

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 30%Social value: 10%
Published sub-criteria (3)
  • Quality: 60%
  • Cost: 30%
  • Social Value: 10%
Published award criteria (3)
  • Quality : Assessment of technical ability to fulfil the requirement
  • Social Value: Assessment of additional value adding social value offer
  • Cost: Assessment of costs to fulfil the requirement
Conditions of participation2
  • Economic & financial standing

    Please refer to Appendix 1 - WPSQ

  • Technical & professional ability

    Please refer to ITT and Appendix 1 - WPSQ

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 28 Jan 2030
First published
17 Nov 2025, 16:56 GMT
Last source update
20 Apr 2026, 12:17 BST
Award evaluation window
Submission end – 17 Apr 2026
Authority reference
Wellbeing Assistance Programme
FTS notice number
2026/S 000-007598
Latest notice
Contract award notice (UK6)
Classification (CPV)
Health and social work servicesHelpdesk and support services
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-05e2cd Find a Tender

How it was run

Official notice
Run through: Sell2Wales · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowedLanguage: EN, CY
Access & registration note: Free Wales registration; eTenderWales runs on Jaggaer
Submission deadline
25 Feb 2026, 12:00 GMT
Clarification deadline
11 Feb 2026, 17:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en, cy
Detailed submission instructions & authority contactsFrom official release

www.sell2wales.gov.wales ↗

Timeline

17 Nov 2025 → 1 May 2026 · 10 dates
  1. Planning notice published339 days ago
    17 Nov 2025, 16:56 GMT
  2. Market engagement321 days ago
    5 Dec 2025, 23:59 GMT

    We will be holding a preliminary market engagement sessions via MS Teams on:

    14:00, Monday 1 December 2025

    The sessions will be hosted by project lead/s Elin Harris and Lowri Jones, and a member of the Procurement team.

    The sessions will begin with a presentation outlining the requirements, following which an opportunity for questions and answers will follow. The sessions will be recorded and uploaded against this notice on Sell2Wales.

    If you are interested in joining a preliminary market engagement session, please email [email protected] advising the tender title who will be joining.

    Following the sessions the Sell2Wales question and answer portal will be live for a following 4 working days up until 5 December 2025.

  3. Tender notice published267 days ago
    28 Jan 2026, 13:25 GMT
  4. Next notice expected260 days ago
    4 Feb 2026, 23:59 GMT
  5. Clarification questions by253 days ago
    11 Feb 2026, 17:00 GMT
  6. Submission deadline239 days ago
    25 Feb 2026, 12:00 GMT
  7. Award decision expected by188 days ago
    17 Apr 2026, 23:59 BST
  8. Assessment summaries sent186 days ago
    20 Apr 2026, 00:00 BST
  9. Latest notice published185 days ago
    20 Apr 2026, 12:17 BST
  10. Contract starts175 days ago
    1 May 2026, 00:00 BST

Notice history

9 events · 3 releases on Find a Tender · since 17 Nov 2025
  1. Preliminary market engagement notice published
    17 Nov 2025, 16:56 GMT
    UK2
  2. Tender notice published
    28 Jan 2026, 13:25 GMT
    UK4
  3. Published value updated to £166,667
    28 Jan 2026, 13:25 GMT
    was £151,516
  4. Status changed to active
    28 Jan 2026, 13:25 GMT
  5. Procurement method changed
    28 Jan 2026, 13:25 GMT
  6. Deadline published: 25 Feb 2026, 12:00 GMT
    28 Jan 2026, 13:25 GMT
  7. Contract award notice published
    20 Apr 2026, 12:17 BST
    UK6
  8. Status changed to complete
    20 Apr 2026, 12:17 BST
  9. Contract signature expected
    30 Apr 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £20,0001 award exc. VAT
Bids received 1
Awarded toValueDateStatus
Work Stress Management Limited (Trading as Wellbeing Solutions)1 May 2026 – 30 Apr 2028 · up to 30 Apr 2030Extensions: The contract will run initially from 1 May 2026 until 30 April 2028 with a possibility of being extended for a further 24 months, up to a total period of 4 years. £20,00020 Apr 2026Awarded

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1final-stage tenders · 2 at stage one00—

Contracting authority & participating public bodies

Social Care Wales

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PTTZ-7468-NYRQ South Gate House, Cardiff, Wales, CF10 1EWContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (18)

Official links; attachments are not copied

Tender pack and attachments

Show 7 more documents

Notices published for this procedure