Find a TenderAwardedContract details notice

Published 12 Jun 2026, 17:55 BST

Official UK procurement notice

The Decision-Making Service Support For Disabled Persons Railcard

Authority: Rail Delivery Group (Public body)

ServicesOpen procedureAbove thresholdUtilitiesSME suitableVCSE suitable

Sectors: Supporting and auxiliary transport services; travel agencies services (63)IT Services & Software (72)Administration, defence and social security services (75)

+1 more

Business Services & Consultancy (79)

Delivery: UK

Published estimate£1,800,000≈ £600k / year · £1,800,000 inc. VAT3% below published estimate

Submissions closed 13 Jul 2026awarded 3 Aug 2026

Awarded to Nimbus Disability

Contract term 3 yrsends 31 Aug 2029 · up to 30 Aug 2031 with extensions · starts 1 Sept 2026

What is being bought

Published requirement description

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules.

The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure.

This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.

No preliminary market engagement: Private UTRs

CPV: Administration services · Administrative educational services · Call centre · Data analysis services · Support services for railway transport

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£1,800,000

Contract period: 1 Sept 2026 – 31 Aug 2029 (3 yrs) · up to 30 Aug 2031 with extensionsValue: £1,800,000 exc. VAT · £1,800,000 inc. VAT

Delivery: UKEligibility: SME eligibleVCSE eligible

Extensions: 1+1

63711000 Support services for railway transport 72316000 Data analysis services 75100000 Administration services 75121000 Administrative educational services 79512000 Call centre

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 70%Price: 30%

Published sub-criteria (2)

Techincal/Quality: 70%
Commercial: 30%

Published award criteria (2)

Commercial
Techincal/Quality

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Utilities
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 12 Jun 2026, 17:55 BST
Last source update: 10 Sept 2026, 12:45 BST
Award evaluation window: Submission end – 7 Aug 2026
Authority reference: ATOC-PROP-2026-011
FTS notice number: 2026/S 000-055927
Latest notice: Contract details notice (UK7)
Classification (CPV): Administration servicesAdministrative educational servicesCall centreData analysis servicesSupport services for railway transport
Delivery area: UK
Official registry OCID: ocds-h6vhtk-06b47c Find a Tender

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on JAGGAER

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 13 Jul 2026, 12:00 BST
Clarification deadline: 3 Jul 2026, 12:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

raildeliverygroup.tlb.app.jaggaer.com/esop/tlb-host/public… ↗

Timeline

12 Jun 2026 → 10 Sept 2026 · 7 dates

Tender notice published132 days ago
12 Jun 2026, 17:55 BST
Clarification questions by111 days ago
3 Jul 2026, 12:00 BST
Submission deadline101 days ago
13 Jul 2026, 12:00 BST
Assessment summaries sent80 days ago
3 Aug 2026, 00:00 BST
Award decision expected by75 days ago
7 Aug 2026, 23:59 BST
Contract starts51 days ago
1 Sept 2026, 00:00 BST
Latest notice published42 days ago
10 Sept 2026, 12:45 BST

Notice history

5 events · 3 releases on Find a Tender · since 12 Jun 2026

Tender notice published
12 Jun 2026, 17:55 BST
UK4
Contract award notice published
3 Aug 2026, 17:37 BST
UK6
Status changed to complete
3 Aug 2026, 17:37 BST
Contract signature expected
14 Aug 2026, 23:59 BST
scheduled
Contract details notice published
10 Sept 2026, 12:45 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £1,746,7151 award inc. VAT; no net value published

Bids received 43 from SMEs

Contracts signed 1latest 14 Aug 2026

Awarded to	Value	Date	Status
Nimbus DisabilityVCSETHE DECISION-MAKING SERVICE SUPPORT FOR DISABLED PERSONS RAILCARDS5 Oct 2026 – 4 Oct 2029 · up to 3 Oct 2031Extensions: 2 years in one-year increments	£1,746,715 inc. VAT	3 Aug 2026	Awarded

Contracts

THE DECISION-MAKING SERVICE SUPPORT FOR DISABLED PERSONS RAILCARDS · Nimbus DisabilityVCSE
Signed
14 Aug 2026
Value
£1,746,715 inc. VAT
Period
5 Oct 2026 – 4 Oct 2029 · up to 3 Oct 2031 with extensions
Status
active
Extensions
2 years in one-year increments

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4final-stage tenders · 5 at stage one	3	1	—

Contracting authority & participating public bodies

Rail Delivery group Ltd

Contracting authorityPublic authority - sub-central government GB-COH: 08176197 Puddle Dock, London, London, EC4V 3DSContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Nimbus DisabilityAwarded supplierGB-COH: 05969642 Suite GB, Pentagon House, DERBY, East Midlands, DE21 4XAContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender10 Sept 2026, 12:45 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender3 Aug 2026, 17:37 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender12 Jun 2026, 17:55 BST