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Official procurement procedure
IT Service Management Solution (RFS22-020)
Helpdesk and support services
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Council of the City of Wakefield: "IT Service Management Solution (RFS22-020)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | The Council of the City of Wakefield | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: The Council of the City of Wakefield
Market Analytics
Derived from OCDS awards & bid statistics
Published history for The Council of the City of Wakefield. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Council of the City of Wakefield | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published24 Jul 2025, 20:26 BST | Last source update24 Jul 2025, 20:26 BST | Recurring procurementNot published |
ClassificationHelpdesk and support services | ||
Delivery area | ||
OCIDocds-h6vhtk-0565f0 | ||
What is being bought
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management.
The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base.
The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live.
After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.
What changed
From the official release history
- Status changed to complete
24 Jul 2025, 20:26 BST - Official notice release published
24 Jul 2025, 20:26 BST - Buyer information updated
24 Jul 2025, 20:26 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedStatus not publishedPublished valueNot publishedThe Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive service to all users. A phased approach to implementation will firstly enable the Council to continue to use the new system for incident, request, and problem management. This will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The core solution must: 1. Be Cloud hosted by the Supplier; 2. Be hosted within the UK (United Kingdom) and compliant with relevant UK law; 3. Use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directory The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years. The maximum budget for this Contract for the full 10 year period is £1,275,000 including all costs for implementation, go-live and annual fees.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
24 Jul 2025, 20:26 BST - Award active
Not published · Not published - Contract active
Signed 24 Jul 2025, 00:00 BST · £219,380
Commercial outcome and competition
Awards Alemba Ltd Not published · Not published · active |
Contracts Contract £219,380 · signed 24 Jul 2025, 00:00 BST · active |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
The Council of the City of Wakefield
Contracting authority GB-FTS-155581Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleUnder the Public Contracts Regulations 2015 (PCR 2015), failed to properly advertise a procurement under Regulation 79.
The publication of this voluntary transparency notice (VEAT) is under Regulation 99(3). The Council will also be observing a 10-days standstill period prior to award of the Contract.
By way of background to the procurement:
-Pre-market engagement was published via the Council's e-tendering platform (YORtender) and Contracts Finder on 22nd May 2023.
-Published the tender opportunity on Contracts Finder on 9th February 2023.
-15 bids were received.
-Above threshold tender timescales adhered to.
- The Council will publish the relevant award notices on FTS and Contracts Finder.
There is a potential risk to operational deliverability should we abandon the process and re-procure. The impact is significant to the Council as we have a failing solution, and there is a risk that the Authority may not meet its future PSN accreditation with the incumbent solution. |