Search UK public tenders and contract notices

Telecare Monitoring and Out of Hours Telephony Provision Project

Newcastle City Council · Local authority · North East England

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Rece…

• Health services
• Social work and related services
• Telephone-answering services

Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

Brunelcare · Other public body · South West England

Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support …

• Repair and maintenance services of building installations
• Telephone-answering services

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• +3

YPO - 001284 Community & Healthcare Technology Equipment & Associated Services

Yorkshire Purchasing Organisation · Other public body · Nationwide (UK)

YPO are looking for Suppliers to be appointed onto a Framework Agreement following a Competitive Tendering Procedure for the supply of Community & Healthcare Technology Equipment & Associated Services to the public sector. This Framework is…

• Health and social work services
• Medical equipments, pharmaceuticals and personal care products
• Repair and maintenance services
• +1

Telecare Alarm Receiving Centre and Customer Management System

Portsmouth City Council · Local authority · South East England

Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Counci…

• Alarm systems
• Patient-monitoring system
• Software package and information systems
• +1

Out of Hours Call Handling Service 2026

Eastlight Community Homes · Other public body · delivery region not published

Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

• Call centre
• Telephone operator services
• Telephone switchboard services
• +1

Out of Hours Contact Centre Services

The Guinness Partnership · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

Awarded to Care Quality Services Ltd

• Telephone-answering services

Transport Hub and Services

NHS Lanarkshire · NHS & health · Scotland

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

• Call centre
• Customer services
• Telephone-answering services

Out of Hours Call Handling

Chesterfield Borough Council · Local authority · East Midlands

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

Awarded to SPS Doorguard Limited

• Telephone-answering services

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to Davies Group Limited

• Call centre
• Telephone-answering services

Homes England - Help to Buy Mortgage Administrator

Homes England (the name adopted by the Homes and Communities Agency) · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme it…

• Administrative services for business operations
• Software programming and consultancy services
• Supporting services for the government
• +1

Out of Hours Telephone Answering Service

Broadland Housing Association · Housing · East of England

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

Awarded to Norse Consulting Group Limited

• Call centre
• Telephone switchboard services
• Telephone-answering services

Pre market Engagement for Out of Hours Call Service

Plymouth Community Homes · Other public body · delivery region not published

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market eng…

• Telephone-answering services

Out of Hours Call Handling Service

The Swaythling Housing Society Ltd (Trading as Abri) · Other public body · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services

• Call centre
• Telephone network
• Telephone operator services
• +2

Property Repairs and Maintenance

Moat Homes Limited · Charity · East of England, Greater London, South East England

Provision of a responsive repairs service, works to empty homes, and delivery of an out-of-hours service centre.

Awarded to Mears Limited

• Access control system
• Accommodation, building and window cleaning services
• Administrative housing services
• +3

Sheltered Housing Alarm Monitoring Service

Portsmouth City Council · Local authority · South East England

Portsmouth City Council via its Social landlord identity - Portsmouth Homes, holds within its Local Authority Housing stock, approximately 1200 properties which provide Sheltered Accommodation to some of the city's most vulnerable residents…

• Alarm systems
• Patient-monitoring system
• Telephone-answering services

Out of Hours Call Handling Service – 00267-CX

Stonewater Limited · Other public body · delivery region not published

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

Awarded to SPS Doorguard Limited

• Call centre
• Telephone-answering services

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom

• Accessories for sound and video equipment
• Audio-visual equipment
• Bridge software package
• +3

Out Of Hours Call Handling for Sheltered Housing sites

Brunelcare · Other public body · South West England

Service Requirement: Out of Hours (OOH) Housing and Emergency Repair Support Procurement Objective: Appointment of a qualified and experienced Contractor to deliver a responsive Out of Hours service across Brunelcare's sheltered housing sit…

• Telephone-answering services

Out of Hours Contact Centre

Aspire Housing · Other public body · West Midlands

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Awarded to ORBIS PROTECT LIMITED

• Telephone-answering services

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +3

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Accounting and auditing services
• Accounting services
• Accounting software development services
• +3

Out of Hours and Warden Call Handling Services

mhs homes group · Other public body · South East England

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

Awarded to supplier not published

• Call centre
• Telephone-answering services

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Other public body · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Ltd

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

PRO004931-Services-Contract-Contact Centre Resources

United Utilities Water Limited · Other public body · North West England

The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

Awarded to CONCENTRIX TSC UK LTD

• Telephone-answering services

ScotRail Customer Contact Centre

ScotRail Trains Limited · Scotland

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

Awarded to Teleperformance Ltd

• Call centre
• Office-support services
• Payroll management services
• +2

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +3

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Wealden District Council · Local authority · South East England

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…

Awarded to Careium UK Limited

• Alarm-monitoring services
• Telephone operator services
• Telephone-answering services
• +1

Out of Hours Telephony Services

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Awarded to Careium UK Limited

• Telephone-answering services

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

Community Gateway Association Limited · Other public body · North West England

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement …

• Telephone-answering services

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telepho…

Awarded to See Contracts Finder Notice for full supplier list

• Foreign language translation software development services
• Foreign language translation software package
• Graphic design services
• +3

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment moni…

Awarded to supplier not published

• Alarm-monitoring services
• Call centre
• Telephone-answering services

Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services

HealthTrust Europe LLP (HTE) · Nationwide (UK)

HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spok…

Awarded to AA Global Language Services Limited, Absolute Interpreting and Translations Ltd, All successful bidders as per original contract notice +16 more · 3 awards

• Foreign language translation software package
• Interpretation services
• Justice services
• +3

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

• Accounting and auditing services
• Accounting review services
• Accounting services
• +3

JHG - Out of Hours Call Handling Tender

Jigsaw Homes Group · North West England, East Midlands

Out of Hours Call Handling Service

• Telephone-answering services

24HR TELEPHONE HELPLINE

Ministry of Defence · Central government · Nationwide (UK)

Awarded to COMBAT STRESS

• Telephone-answering services

24/7 Hazard Line & Emergency Call Out

The Coal Authority · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, South East England

The Mining Remediation Authority seeks a suitably qualified and experienced partner who can provide a 24/7 Hazard Line and Emergency Call Out service to satisfy our legal obligations toward protecting public safety. The Hazard Line must be …

• Pollution tracking and monitoring and rehabilitation
• Risk or hazard assessment other than for construction
• Telephone-answering services

Call handling services (out of hours)

East Midlands Housing Group · Housing · East Midlands

Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at https://in-tendhost.co.uk/emh/asp…

• Telephone-answering services

YPO - 001284 Health & Social Care Equipment & Associated Services

Yorkshire Purchasing Organisation · Nationwide (UK)

YPO are looking for the supply of Health & Social Care Equipment & Associated services, to the public sector but predominantly Local Authorities and NHS. The agreement is expected to commence October 2025. Please note that this date is not …

• Health and social work services
• Medical equipments, pharmaceuticals and personal care products
• Repair and maintenance services
• +2

Provision of Out of hours support for the computing and distribution Helpdesk

OPEN UNIVERSITY(THE) · Education · North East England, South East England

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.

Awarded to Norman Managed Services · 2 awards

• Call centre
• Telephone-answering services

EEM0071 - Vacant Property Management Framework

EFFICIENCY EAST MIDLANDS LIMITED · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Efficiency East Midlands Ltd (EEM) is a not for profit consortium which establishes and manages a range of Framework and DPS agreements. Our membership has now grown to 367 public sector organisations including housing associations and ALMO…

Awarded to Axis Europe, GAP Property Services (Leicester) Ltd, Gratton Construction Ltd +7 more · 3 awards

• Accommodation cleaning services
• Building-cleaning services
• Building-inspection services
• +3

Out of Hours Call Handling Service

Orbit Group Limited · Nationwide (UK)

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operat…

Awarded to Fortem Solutions Ltd

• Office-support services
• Telephone-answering services

NHS Devon - Care Co-ordination Hub for Devon

NHS Bristol North Somerset & South Gloucestershire Integrated Care Board · NHS & health · South West England

This notice is placed as a Prior Information Notice (PIN) to inform the market of NHS Devon Integrated Care Board's (the Commissioner's), intention to recommission a Care Co-ordination Hub for Devon . The Commissioner would like to communic…

• General-practitioner services
• Guidance services
• Services provided by medical personnel
• +1

Wales Gypsy Roma and Traveller Advice and Advocacy Services

Llywodraeth Cymru / Welsh Government · Wales (Cymru)

The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (“the Service”) for 2024-2028 on a pan Wales basis.

Awarded to TROS GYNNAL PLANT

• Call centre
• Civic betterment and community facility support services
• Community action programme
• +3

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of Language Services for use by Central Government and UK public sector bodies. Further information is included in the Additional Information…

• Foreign language translation software development services
• Foreign language translation software package
• Graphic design services
• +3

For the provision Out of Hours Emergency Telephone Monitoring Service

Together Housing Association · Housing · Nationwide (UK)

For the provision Out of Hours Emergency Telephone Monitoring Service

Awarded to Orca Business Support Ltd

• Telephone-answering services

Care Coordination Hub

NHS DEVON INTEGRATED CARE BOARD · NHS & health · South West England

The Care Co-ordination Hub provides a senior level, multi-disciplinary, clinical consultation service, including the ability to prescribe, which assesses patients' needs and navigates them to the right service, first time. Referrals are rec…

Awarded to Medvivo Group Ltd

• General-practitioner services
• Guidance services
• Services provided by medical personnel
• +1

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Perceval House · Greater London

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels …

• Telephone survey services
• Telephone switchboard services
• Telephone-answering services

Care Coordination Hub for Devon

NHS Devon Integrated Care Board (ICB) · NHS & health · South West England

NHS Devon ICB sought to commission a care coordination hub service for Devon. Medvivo Group Limited were awarded the contract for these services. Contract start date: 20th December 2023 Contract end date (including extension) 21st March 202…

Awarded to Medvivo Group Ltd

• General-practitioner services
• Guidance services
• Services provided by medical personnel
• +1

Incommunities - Out of Hours Responsive Repairs Call Handling Service

Incommunities Group Ltd · Yorkshire and the Humber

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included wi…

• Telephone-answering services