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Published 7 May 2021, 22:55 BST

Official UK procurement notice

Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services

Official notice

Authority: HealthTrust Europe LLP (HTE)

Framework agreement2 lotsServicesRestricted procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Awarded 1 May 2021
Lots 2see the lot list below

What is being bought2 lots · detail below

Published requirement description

HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spoken language services, translation, transcription and managed service options on a scheduled and on demand basis, divided into two (2) lots.

CPV: Foreign language translation software package · Interpretation services · Justice services · Proofreading services · Telephone-answering services · Translation services · Typesetting services · Video-conferencing equipment

How this framework works

From the published notice
Bids received
20 bids on the busiest of 2 lots · 19 suppliers appointed

Lots and requirements (2)Procurement structure

2 lots · no lot values published · same evaluation weights on every lot
Lot #1On-site and Remote Interpretation, Translation and TranscriptionCancelled

HealthTrust Europe is seeking to establish a framework agreement for the supply of interpretation,translation and transcription services that includes scope for face to face Interpreting, telephone Interpreting, video/remote interpreting, non-spoken language services, translation, transcription and

managed service options on a scheduled and on demand basis, divided into two (2) lots.

Lot 1 covers on-site face-to-face interpreting for spoken languages, remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services.

Lot 2 covers services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language (BSL).

Delivery: UK
Extensions: The initial period of the Framework Agreement is three (3) years, and may be extended by HTE at its sole discretion for 12 months thereafter (3+1)
32232000 Video-conferencing equipment48740000 Foreign language translation software package75230000 Justice services79510000 Telephone-answering services79530000 Translation services79540000 Interpretation services
Lot #2Non-Spoken Interpretation and Translation ServicesCancelled

The Supplier will provide communication professionals, services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language.

Delivery: UK
Extensions: The initial period of the Framework Agreement will be three (3) years, this may be extended by HTE at its sole discretion for 12 months thereafter (3+1)
32232000 Video-conferencing equipment48740000 Foreign language translation software package75230000 Justice services79530000 Translation services79540000 Interpretation services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 65%Price: 35%
Published award criteria (2)
  • Quality: 65
  • Price: 35
What this means for your bid
  • Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
  • “Total Language Solutions ('TLS'): Interpretation, Translation and…” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
7 May 2021, 22:55 BST
Last source update
15 Apr 2025, 16:03 BST
Authority reference
SF052628
FTS notice number
2025/S 000-015335
Classification (CPV)
Foreign language translation software packageInterpretation servicesJustice servicesProofreading servicesTelephone-answering servicesTranslation servicesTypesetting servicesVideo-conferencing equipment
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02aebf Find a Tender
Review and risk notes
Review procedure

Submissions via the Bravo Tendering Portal

Notice history

1 event · 2 releases on Find a Tender
  1. Buyer details updated
    15 Apr 2025, 16:03 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 19admitted to the panel · see the list ↓
Bids received 20busiest of 2 lots
Contracts signed 3latest 1 May 2021

3 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 015335-2025-N/A-1

    Signed
    1 May 2021
    Value
    £250,000,000
    Status
    active
    • Change The renewal of this tender coincided with the change in legislation to the Procurement Act which required a resetting of the procurement timetable. The impact would be the conclusion of the existing framework prior to the launch of the new one. Therefore we have extended by a further four months to continue to offer a compliant route to market in the interim, Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The renewal of this tender coincided with the change in legislation to the Procurement Act which required a resetting of the procurement timetable. The impact would be the conclusion of the existing framework prior to the launch of the new one. Therefore we have extended by a further four months to continue to offer a compliant route to market in the interim

  • On-site and Remote Interpretation, Translation and Transcription

    Signed
    12 Apr 2021
    Value
    £200,000,000
    Status
    active

  • Non Spoken Interpretation and Translation Services

    Signed
    12 Apr 2021
    Value
    £50,000,000
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · On-site and Remote Interpretation, Translation and Transcription19bids———
2 · Non-Spoken Interpretation and Translation Services20bids———

Contracting authority & participating public bodies

HealthTrust Europe LLP (HTE)

Contracting authority 19 George Road, Edgbaston, Birmingham, UKContact email, phone

Dispute resolution & review bodies

Framework contractors & participating bidders

20 commercial parties on the notice
Show 10 more suppliers

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.