TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
planning
Official procurement procedure

Pre market Engagement for Out of Hours Call Service

Telephone-answering services
Location not published
Published value
£241,758
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Plymouth Community Homes: "Pre market Engagement for Out of Hours Call Service". Published status: planning. Published value: £241,758. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityPlymouth Community HomesScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£241,758
Bidder Intelligence · Authority Profile: Plymouth Community Homes
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Plymouth Community Homes. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
Ryearch LtdTop vendor: 51.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 6 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Ryearch Ltd1 win£1,583,030
BuildX (SW) Ltd1 win£1,510,175
Procedure terms
Contracting AuthorityPlymouth Community Homes
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published29 May 2026, 10:01 BST
Last source update29 May 2026, 10:01 BST
Recurring procurementNot published
ClassificationTelephone-answering services
Delivery areaLocation not published
OCIDocds-h6vhtk-06a85f
What is being bought
Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny. As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction
What changed
From the official release history
  1. Published value updated to £241,758
    29 May 2026, 10:01 BST
  2. Status changed to planning
    29 May 2026, 10:01 BST
  3. Official notice release published
    29 May 2026, 10:01 BST
  4. Buyer information updated
    29 May 2026, 10:01 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #LOT-0000
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    29 May 2026, 10:01 BST
  2. Procedure published
    29 May 2026, 10:01 BST
  3. engagement
    19 Jun 2026, 23:59 BST · scheduled
    https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105878&TID=100110999&B=
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Plymouth Community Homes

Contracting authority GB-PPON-PQHR-8758-LZBN
View buyer profile

  • Plymouth Community Homes
    buyer

    GB-PPON: PQHR-8758-LZBN
    Plumer House Tailyour Road, Plymouth, UKK41, PL6 5DH, GB
    procurement@pch.co.uk
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published