TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

Out of Hours Call Handling Service

Office-support services
Telephone-answering services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Orbit Group Limited: "Out of Hours Call Handling Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityOrbit Group LimitedScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Orbit Group Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Orbit Group Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
9.6Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 32 active published awards; 32 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityOrbit Group Limited
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 Dec 2024, 16:37 GMT
Last source update6 Dec 2024, 16:37 GMT
Recurring procurementNot published
ClassificationOffice-support services, Telephone-answering services
Delivery area
UK
OCIDocds-h6vhtk-040ce4
What is being bought
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.
What changed
From the official release history
  1. Status changed to complete
    6 Dec 2024, 16:37 GMT
  2. Official notice release published
    6 Dec 2024, 16:37 GMT
  3. tender value changed
    19 Apr 2024, 16:55 BST
  4. Status changed to published status
    19 Apr 2024, 16:55 BST
  5. Official notice release published
    19 Apr 2024, 16:55 BST
  6. Submission deadline changed to published date
    19 Apr 2024, 16:55 BST
  7. Published value updated to £300,000
    19 Apr 2024, 13:25 BST
  8. Status changed to active
    19 Apr 2024, 13:25 BST
  9. Official notice release published
    19 Apr 2024, 13:25 BST
  10. Submission deadline changed to 23 May 2024, 12:00 BST
    19 Apr 2024, 13:25 BST
  11. Buyer information updated
    19 Apr 2024, 13:25 BST
  12. Official notice release published
    19 Apr 2024, 11:24 BST
  13. Official notice release published
    30 Jan 2024, 10:14 GMT
  14. tender value changed
    24 Nov 2023, 10:15 GMT
  15. Status changed to published status
    24 Nov 2023, 10:15 GMT
  16. Official notice release published
    24 Nov 2023, 10:15 GMT
  17. Buyer information updated
    24 Nov 2023, 10:15 GMT
  18. Published value updated to £300,000
    18 Oct 2023, 10:15 BST
  19. Status changed to planned
    18 Oct 2023, 10:15 BST
  20. Official notice release published
    18 Oct 2023, 10:15 BST
  21. Buyer information updated
    18 Oct 2023, 10:15 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 Dec 2024, 16:37 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 17 Oct 2024, 00:00 BST · £112,780
Commercial outcome and competition
Awards
Fortem Solutions Limited
Not published · Not published · active
Contracts
Contract
£112,780 · signed 17 Oct 2024, 00:00 BST · active
Bid statistics
bids: 8 (lot 1)
Buyer and organisations in this procedure

Orbit Group Limited

Contracting authority GB-FTS-455
View buyer profile

  • Orbit Group Limited
    buyer

    Garden Court, Harry Weston Road, Binley Business Park, Coventry, UK, CV3 2SU
    samantha.bishop@orbit.org.uk

  • Fortem Solutions Limited
    supplier

    Hertfordshire, UK

  • Orbit Group Ltd
    reviewBody

    Coventry
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published