Find a TenderAwarded

Published 18 Oct 2023, 10:15 BST

Official UK procurement notice

Out of Hours Call Handling Service

Official notice

Authority: Orbit Group Limited (Public body)·Consortium: 3 public authorities

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: UKEast Midlands (UKF)West Midlands (UKG)

+3 more

East of England (UKH)London (UKI)South East (UKJ)

Published estimate£300,000exc. VAT

Submissions closed 23 May 2024awarded 17 Oct 2024

Awarded to Fortem Solutions Ltd

What is being bought

Published requirement description

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an

Out of Hours Call Centre Handling Service Provision.

This is for the handling of calls outside of the Authority’s own customer call centre operating

hours in regard to the portfolio of properties it owns and manages and shall typically relate to

the reporting of repairs, the triaging of such and associated raising of works orders with the

Authority’s appointed repairs contractor’s. The services to be provided under the contract

shall be in all respects of the quality or type as detailed in the Specification, Contract,

Schedules and Appendices.

CPV: Office-support services · Telephone-answering services

The lotProcurement structure

single lot · no lot value published

Lot #1AwardedRenewal

Delivery: UK, East Midlands, West Midlands, East of England, London, South East

Extensions: Two (2) year initial contract term with the option to extend for up to three (3) years (in one year increments).Variant bids: not allowed

79510000 Telephone-answering services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 40%

Published award criteria (2)

Quality: 60
Price: 40

Staff: Names and qualifications of delivery staff must be submitted

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 18 Oct 2023, 10:15 BST
Last source update: 6 Dec 2024, 16:37 GMT
Award evaluation window: 23 May 2024 – …
Authority reference: DN696561
FTS notice number: 2024/S 000-039495
Classification (CPV): Office-support servicesTelephone-answering services
Delivery area: UKEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
Official registry OCID: ocds-h6vhtk-040ce4 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

How it was run

Official notice

Run through: ProContract (Due North) · Who buys & how to bid on ProContract

Supplier login requiredLanguage: EN

Access & registration note: Free · short registration with manual review; public opportunity list

Submission deadline: 23 May 2024, 12:00 BST
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bids opened: 23 May 2024, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com/Procurer/Advert/Adve… ↗

Timeline

30 Oct 2023 → 6 Dec 2024 · 4 dates

Next notice expected
30 Oct 2023
Submission deadline
23 May 2024, 12:00 BST
Bids opened
23 May 2024, 12:00 BST
Notice published
6 Dec 2024, 16:37 GMT

Notice history

6 events · 7 releases on Find a Tender · since 24 Nov 2023

Buyer details updated
24 Nov 2023, 10:15 GMT
Status changed to active
19 Apr 2024, 13:25 BST
Procurement method changed
19 Apr 2024, 13:25 BST
Deadline published: 23 May 2024, 12:00 BST
19 Apr 2024, 13:25 BST
Buyer details updated
19 Apr 2024, 13:25 BST
Status changed to complete
6 Dec 2024, 16:37 GMT

Published amendments (4 · 0 deadline changes)

When	What	Before	After
—	TextShort description · II.1.4	—	UPDATE - please be advised there is a delay to this opportunity, we now expect that this will be released by 08/12/2023. Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competiti…
—	TextDescription of the procurement · II.2.4	—	UPDATE - please be advised there is a delay to this opportunity, we now expect that this will be released by 08/12/2023. The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raisi…
—	TextShort Description · II.1.4	—	UPDATE - please be advised there is a delay to this opportunity, date to be issued is TBC. Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender docume…
—	TextDescription of the procurement · II.2.4	—	UPDATE - please be advised there is a delay to this opportunity, date to be issued is TBC. The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Au…
—	TextShort Description · II.1.4	UPDATE - please be advised there is a delay to this opportunity, date to be issued is TBC. Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documen…	UPDATE - please be advised there is a delay to this opportunity, date to be issued is 19/04/2024. Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender …
—	TextDescription of the procurement · II.2.4	UPDATE - please be advised there is a delay to this opportunity, date to be issued is TBC. The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Aut…	UPDATE - please be advised there is a delay to this opportunity, date to be issued is 19/04/2024. The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with …
—	TextCommunication · 1.3	The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Procurer/Advert/AdvertSummary?projectId=ec07ebb5-ee73-ee11-8124-005056b64545&projectStepId=f407ebb5-ee73-ee11-8124-005056b64545 Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronicall…	The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-812a-005056b64545 Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-…

4 amendments published without a description.

Routine re-releases (7)

2024-04: 1 release · 19 Apr 2024
2024-01: 1 release · 30 Jan 2024
2023-11: 1 release · 24 Nov 2023
2023-10: 1 release · 18 Oct 2023

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £112,7801 contract exc. VAT

Bids received 8

Contracts signed 1latest 17 Oct 2024

Awarded to	Value	Date	Status
Fortem Solutions Ltd	£112,780 †	—	Awarded

Contracts

Contract 039495-2024-Orbit Group OOH 01-1 · Fortem Solutions Ltd
Signed
17 Oct 2024
Value
£112,780
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
8bids	—	—	—

Contracting authority & participating public bodies

2 public bodies on the notice

ORBIT GROUP LIMITED

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities GB-COH: IP28503R Garden Court,Binley Business Park Harry Weston Road, COVENTRY, UK, CV32SUContact name, email

Dispute resolution & review bodies

Orbit Group LtdReview body Coventry
The Royal Courts of Justice LondonReview body London

Bidders & participating suppliers

1 commercial party on the notice

Fortem Solutions LimitedAwarded supplier Hertfordshire, UK

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Technical selection criteriatenderTechnical selection criteria
Economic and financial selection criteriatenderEconomic and financial selection criteria