Official UK procurement notice
Incommunities - Out of Hours Responsive Repairs Call Handling Service
Authority: Incommunities Group Ltd
What is being bought
Published requirement descriptionIncommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included within Document B – Tender Requirements and Specification. It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions - The contracts value stated are inclusive of full track term and contract extensions.
CPV: Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedLot #1As per section — II.1.4Renewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Selection Criteria as set out in the Procurement Documentation
- Economic & financial standing
As set out in the Procurement Documentation
- Technical & professional ability
As set out in the Procurement Documentation
Minimum: As set out in the Procurement Documentation
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 14 Nov 2023, 15:54 GMT
- Last source update
- 14 Nov 2023, 15:54 GMT
- Award evaluation window
- 14 Dec 2023 – …
- Authority reference
PfHCon/00000608- FTS notice number
2023/S 000-033673- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0419c1Find a Tender
- Electronic trading
- electronic ordering
- Performance terms
As stated in the Procurement Documentation
Publisher note: Twenty years ago, Incommunities Group was formed as Bradford Community Housing Trust (BCHT), providing housing management services for the stock transferred from Bradford Metropolitan District Council’s ownership, following a ballot of residents. Combined Incommunities Group has 22,300 rented and leaseholder properties within their stock across North, West and South Yorkshire. Incommunities is the biggest social landlord in the Bradford District and the Huddersfield-based Sadeh Lok is a traditional BME Housing Association formed in 1988.They laid strong foundations in 2003 and over the last 20 years, the organisation has undergone significant change, investing, modernising and building new homes. Incommunities have become a multi-award-winning business recognised locally, regionally and nationally, successfully developing and rebranding the business. Its partnership with Sadeh Lok in April 2015 has further grown the business and strengthened its strategic operations.For further details regarding Incommunities Group, please log onto the website www.incommunities.co.uk.
How it was run
Official notice- Submission deadline
- 14 Dec 2023, 16:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 14 Dec 2023, 16:00 GMT
Timeline
14 Nov 2023 → 14 Dec 2023 · 3 dates- Notice published14 Nov 2023, 15:54 GMT
- Submission deadline14 Dec 2023, 16:00 GMT
- Bids opened14 Dec 2023, 16:00 GMT
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Procurement for HousingReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.