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Find a TenderAwardedContract details notice
Published 21 May 2025, 08:46 BST

Official UK procurement notice

Out of Hours Telephony Services

Official notice

Authority: Wales and West Housing Association Ltd (Housing)

ServicesBelow threshold - open competitionBelow thresholdSME suitableVCSE suitable
Sectors: Business Services & Consultancy (79) Delivery: Wales (UKL)
Published estimate£80,000≈ £40k / year · £96,000 inc. VAT2% above published estimate
Submissions closed 20 Jun 2025awarded 19 Aug 2025
Awarded to Careium UK Limited
Contract term 2 yrsends 3 Aug 2027 · up to 3 Aug 2029 with extensions · starts 4 Aug 2025

What is being bought

Published requirement description

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

CPV: Telephone-answering services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£80,000
Contract period: 4 Aug 2025 – 3 Aug 2027 (2 yrs) · up to 3 Aug 2029 with extensionsValue: £80,000 exc. VAT · £96,000 inc. VAT
Delivery: WalesEligibility: SME eligibleVCSE eligible
Extensions: Option to extend for a further 2 x 12 month periods subject to satisfactory contract delivery.
79510000 Telephone-answering services
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    As detailed in the tender pack

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 50%
Published award criteria (2)
  • Price: As detailed in the tender pack
  • Quality: As detailed in the tender pack
Conditions of participation1
  • Condition of participation

    As detailed in the tender pack

What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
21 May 2025, 08:46 BST
Last source update
22 Aug 2025, 14:45 BST
Authority reference
itt_117270
FTS notice number
2025/S 000-023532
Latest notice
Contract details notice (UK7)
Classification (CPV)
Telephone-answering services
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-0519a6 Find a Tender

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowed
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
20 Jun 2025, 12:00 BST
Clarification deadline
11 Jun 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

All responses must be submitted through the relevant response page on eTenderWales (etenderwales.bravosolution.co.uk/web/login.shtml ↗). The project reference is itt_117270

Timeline

21 May 2025 → 22 Aug 2025 · 5 dates
  1. Tender notice published
    21 May 2025, 08:46 BST
  2. Clarification questions by
    11 Jun 2025, 17:00 BST
  3. Submission deadline
    20 Jun 2025, 12:00 BST
  4. Contract starts
    4 Aug 2025, 00:00 BST
  5. Latest notice published
    22 Aug 2025, 14:45 BST

Notice history

3 events · 2 releases on Find a Tender · since 21 May 2025
  1. Tender notice published
    21 May 2025, 08:46 BST
    UK4
  2. Contract details notice published
    22 Aug 2025, 14:45 BST
    UK7
  3. Status changed to complete
    22 Aug 2025, 14:45 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £81,6001 contract exc. VAT
Contracts signed 1latest 19 Aug 2025
Awarded toValueDateStatus
Careium UK LimitedSME£81,600 †—Awarded

Contracts

  • Out of Hours Telephony Services · Careium UK LimitedSME

    Signed
    19 Aug 2025
    Value
    £81,600
    Period
    22 Aug 2025 – 31 Jul 2027 · up to 31 Jul 2029 with extensions
    Status
    active
    Extensions
    Option to extend for a further 2 x 12 month extensions subject to need and satisfactory performance.

Contracting authority & participating public bodies

Wales and West Housing Association Ltd

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PTLM-7319-QXJX 77 Parc Ty Glas, Cardiff, Wales, CF14 5DUContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Doro Care t/a Carieum UK LtdAwarded supplierGB-COH: 04133585 Aspinall House, Walker Park, Blackburn, North West, BB1 2QEContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender