Out of Hours Phone Service

CPV: Call centre · Telephone-answering services

Procedure method

Award procedure without prior publication of a call for competition

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Awarded without competition

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Direct award (no call for competition)

GPA / WTO covered

Yes (GPA)

Recurring procurement

Unspecified in notice

First published

22 Jun 2026, 10:37 BST

Last source update

22 Jun 2026, 10:37 BST

Authority reference

OOH - 2026

FTS notice number

2026/S 000-058369

Classification (CPV)

Call centreTelephone-answering services

Delivery area

South East (UKJ11)

Official registry OCID

ocds-h6vhtk-06b9c9 Find a Tender

Why no open competition

The procurement falls outside the scope of application of the directive

Published justification

Housing Solutions awarded this contract by direct award through the Fusion21 Rreactive Repairs and Empty Buildings Framework, Lot 5b, which was established in accordance with the Public Contracts Regulations 2015. The framework permits participating contracting authorities to award contracts directly to framework suppliers in accordance with the framework terms and award mechanisms.

Publisher note: Housing Solutions awarded this contract for the provision of an Out of Hours Telephone Service by way of a direct award through Fusion21 Reactive Repairsand Empty Buildings Framework, Lot 5b. The framework was established in accordance with the Public Contracts Regulations 2015 and enables participating contracting authorities to award contracts directly to appointed framework suppliers in accordance with the framework terms. Prior to award, Housing Solutions reviewed its service requirements and available procurement options. Following this review, it was determined that a direct award through the framework represented the most appropriate, compliant and efficient route to market. The contract was therefore awarded to Davies group limited. Davies Group Limited was the incumbent provider of the Out of Hours Telephone Service and had delivered the service to a satisfactory standard. Throughought the previous contract period, the provider demonstrated an understanding of Housing Solutions operating environment, customer service requirements, escalation processes and emergency response arrangements. In light of the positive performance of the existing service and the need to maintaincontinuity of service for residents, housing Solutions considered it appropriate to utilise the direct award mechanism available under the framework. The contract supports Housing Solutions commitment to maintaining a responsive and reliable service for residents at all times, ensuring that urgent enquiries and emergency situations are effectively managed outside standard office hours. The service operates as an extension of Housing Solutions customer service function and plays a key role in ensuring resident safety, business continuity and effective incident management. The contract was awarded at an estimated value of up to GBP75,000 for a fixed term of two years with no option to extend. The award was made in accordance with the call-off provisions of the Fusion21 Reactive repairs and Empty Buildings Framework, Lot 5b. This award will provide Housing Solutions with continuity of service, operational stability and a proven solution for the delivery of its out-of-hours customer contact requirements throughout the contract term. (MT Ref:237574)

• Davies Group LimitedAwarded supplier06479822 5th Floor 20 Gracechurch Street, London, London, London, EC3V 0BG

No document links were published on the notice.