Find a TenderAwarded

Published 11 Oct 2024, 13:35 BST

Official UK procurement notice

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Official notice

Authority: Wealden District Council (Local council)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79)Health & Social Care (85) Delivery: South East (UKJ22)

Published estimate£300,000≈ £100k / year22.8% below published estimate

Submissions closed 11 Nov 2024awarded 31 Mar 2025

Awarded to Careium UK Limited

Contract term 3 yrsends 31 Mar 2028 · extension options published · starts 1 Apr 2025

What is being bought

Published requirement description

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. There is the provision of an Out of Hours repairs service monitoring for Council tenants on an exceptional/occasional basis and an Out of Hours emergency homelessness placement service.

CPV: Alarm-monitoring services · Telephone operator services · Telephone-answering services · Welfare services for the elderly

The lotProcurement structure

single lot · value published

Lot #1Full information can be found atAwardedRenewal 3 yrsPublished value£300,000

Full information can be found at www.sesharedservices.org.uk/esourcing ↗

Contract period: 1 Apr 2025 – 31 Mar 2028 (3 yrs)

Delivery: South East

Extensions: Three extensions possible of twelve months eachVariant bids: not allowed

79510000 Telephone-answering services 79511000 Telephone operator services 79711000 Alarm-monitoring services 85311100 Welfare services for the elderly

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 40%

Published sub-criteria (2)

Quality Criteria: 60%
price: 40%

Published award criteria (2)

Quality Criteria: 60
Price: 40

Staff: Names and qualifications of delivery staff must be submitted

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 11 Oct 2024, 13:35 BST
Last source update: 8 Sept 2025, 14:35 BST
Award evaluation window: 11 Nov 2024 – …
Authority reference: WDC - 038079
FTS notice number: 2025/S 000-054686
Classification (CPV): Alarm-monitoring servicesTelephone operator servicesTelephone-answering servicesWelfare services for the elderly
Delivery area: South East (UKJ22)
Official registry OCID: ocds-h6vhtk-04a818 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

Review and risk notes

Review procedure: Wealden District Council will observe a standstill period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).

How it was run

Official notice

Run through: portal not identified

Language: EN

Submission deadline: 11 Nov 2024, 13:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 11 Nov 2024, 13:05 GMT

Detailed submission instructions & authority contactsFrom official release

www.sesharedservices.org.uk/esourcing ↗

Timeline

11 Nov 2024 → 8 Sept 2025 · 4 dates

Submission deadline
11 Nov 2024, 13:00 GMT
Bids opened
11 Nov 2024, 13:05 GMT
Contract starts
1 Apr 2025, 00:00 BST
Notice published
8 Sept 2025, 14:35 BST

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
8 Sept 2025, 14:35 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £231,7341 contract exc. VAT

Bids received 1

Contracts signed 1latest 31 Mar 2025

Awarded to	Value	Date	Status
Careium UK Limited	£231,734 †	—	Awarded

Contracts

ESPH AB WDC Emergency Lifeline (ESPH655 JB) · Careium UK Limited
Signed
31 Mar 2025
Value
£231,734
Period
… – 31 Mar 2028
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	0	—	—

Contracting authority & participating public bodies

Wealden District Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Council Offices, Vicarage Lane, Hailsham, South East, BN27 2AXContact name, email Published organisation website ↗

Dispute resolution & review bodies

The High Court of England and WalesReview body London

Bidders & participating suppliers

1 commercial party on the notice

Careium UK LimitedAwarded supplier04133585 Aspinall House, Walker Park, Blackburn, North West, BB1 2QE

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria