Official UK procurement notice
Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring
Authority: Wales and West Housing Association Ltd (Housing)
What is being bought
Published requirement descriptionWales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.
- Recurrence: Following conclusion of this contract or at any earlier time subject early termination of the agreement.
CPV: Alarm-monitoring services · Call centre · Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedLot #1CancelledRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 50
- Price: 50
- Suitability
Information Commissioner’s Office Data Protection Register Registration or equivalent.
Telecare Services Association Membership or equivalent
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · Following conclusion of this contract or at any earlier time subject early termination of the agreement.
- First published
- 21 Oct 2024, 14:49 BST
- Last source update
- 9 May 2025, 09:06 BST
- Award evaluation window
- 22 Nov 2024 – …
- Authority reference
itt_113589- FTS notice number
2025/S 000-019919- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04afb4Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
Publisher note: (WA Ref:150698)
How it was run
Official noticeTender documents are also served through a separate tool: https://etenderwales.bravosolution.co.uk/home.html ↗
- Submission deadline
- 22 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 180 days from the deadline
- Bids opened
- 22 Nov 2024, 12:00 GMT
Timeline
22 Nov 2024 → 9 May 2025 · 3 dates- Submission deadline22 Nov 2024, 12:00 GMT
- Bids opened22 Nov 2024, 12:00 GMT
- Notice published9 May 2025, 09:06 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to cancelled9 May 2025, 09:06 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria