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Find a TenderAwardedContract details notice
Published 19 Nov 2025, 15:55 GMT

Official UK procurement notice

Out of Hours Contact Centre

Official notice

Authority: Aspire Housing (Public body)

ServicesBelow threshold - open competitionBelow thresholdReserved for SMEs and VCSEsReserved: K02000001SME suitableVCSE suitable
Sectors: Business Services & Consultancy (79) Delivery: West Midlands (UKG)
Published estimate£72,000≈ £24k / year · £90,000 inc. VAT15.2% above published estimate
Submissions closed 12 Dec 2025awarded 28 Jan 2026
Awarded to ORBIS PROTECT LIMITED
Contract term 3 yrsends 31 Mar 2029 · up to 31 Mar 2031 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

CPV: Telephone-answering services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£72,000
Contract period: 1 Apr 2026 – 31 Mar 2029 (3 yrs) · up to 31 Mar 2031 with extensionsValue: £72,000 exc. VAT · £90,000 inc. VAT
Delivery: West MidlandsEligibility: SME eligibleVCSE eligible
Extensions: Option to extend for a further 2x 12 month periods
79510000 Telephone-answering services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: 60% Quality / 40% Price

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
19 Nov 2025, 15:55 GMT
Last source update
2 Feb 2026, 09:11 GMT
Authority reference
ID588
FTS notice number
2025/S 000-075357
Latest notice
Contract details notice (UK7)
Classification (CPV)
Telephone-answering services
Delivery area
West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-05e4ac Find a Tender
Contract terms
Reserved participation area
K02000001

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowed
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
12 Dec 2025, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/aspirehousing/ ↗

Timeline

19 Nov 2025 → 1 Apr 2026 · 4 dates
  1. Tender notice published336 days ago
    19 Nov 2025, 15:55 GMT
  2. Submission deadline313 days ago
    12 Dec 2025, 12:00 GMT
  3. Latest notice published261 days ago
    2 Feb 2026, 09:11 GMT
  4. Contract starts204 days ago
    1 Apr 2026, 00:00 BST

Notice history

3 events · 2 releases on Find a Tender · since 19 Nov 2025
  1. Tender notice published
    19 Nov 2025, 15:55 GMT
    UK4
  2. Contract details notice published
    2 Feb 2026, 09:11 GMT
    UK7
  3. Status changed to complete
    2 Feb 2026, 09:11 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £82,9171 contract exc. VAT
Contracts signed 1latest 28 Jan 2026
Awarded toValueDateStatus
ORBIS PROTECT LIMITEDSME£82,917 †—Awarded

Contracts

  • Out of Hours Contact Centre · ORBIS PROTECT LIMITEDSME

    Signed
    28 Jan 2026
    Value
    £82,917
    Period
    1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2031 with extensions
    Status
    active
    Extensions
    2x 12month option to extend
    3 agreed KPIs: Call Handling SLA · Abandonment Rates less than 5% · Number of calls Answered
    • Call Handling SLA
    • Abandonment Rates less than 5%
    • Number of calls Answered

Contracting authority & participating public bodies

Aspire Housing

Contracting authorityPublic authority - sub-central government GB-PPON: PTCP-1774-DYCR Kingsley, The Brampton, Newcastle Under Lyme, West Midlands, ST5 0QWContact email

Bidders & participating suppliers

1 commercial party on the notice
  • ORBIS PROTECT LIMITEDAwarded supplierGB-COH: 02476859GB-PPON: PCJJ-5321-VCHP Beaufort House, Uxbridge, London, UB8 1QGContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender