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AwardedFind a Tender · award

Out of Hours Contact Centre

Buyer: Aspire Housing →

View official notice ↗Official source

BuyerAspire Housing
StatusAwarded
Deadline12 Dec 2025
Value£72,000
Published2 Feb 2026

What is being bought

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Out of Hours Contact Centre

Statusactive
Value£82,917

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-05e4ac
Latest release ID008738-2026
Latest release timestampMon Feb 02 2026 09:11:17 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/075357-2025
Tender statuscomplete
Procurement methodopen
Procurement method detailsBelow threshold - open competition
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
2 Feb 2026award, contract008738-2026
19 Nov 2025tender075357-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "008738-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-02-02T09:11:17Z",
  "ocid": "ocds-h6vhtk-05e4ac",
  "buyer": {
    "id": "GB-PPON-PTCP-1774-DYCR",
    "name": "Aspire Housing"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
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            }
          ],
          "additionalClassifications": [
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              "id": "79510000",
              "scheme": "CPV",
              "description": "Telephone-answering services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02476859",
          "name": "ORBIS PROTECT LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ID588",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Out of Hours Contact Centre",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PTCP-1774-DYCR",
      "name": "Aspire Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG24",
        "country": "GB",
        "locality": "Newcastle Under Lyme",
        "postalCode": "ST5 0QW",
        "countryName": "United Kingdom",
        "streetAddress": "Kingsley, The Brampton"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PTCP-1774-DYCR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "contracts@aspirehousing.co.uk"
      }
    },
    {
      "id": "GB-COH-02476859",
      "name": "ORBIS PROTECT LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI74",
        "country": "GB",
        "locality": "Uxbridge",
        "postalCode": "UB8 1QG",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House"
      },
      "details": {
        "url": "http://www.orbisprotect.com",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
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        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidteam@orbisprotect.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PCJJ-5321-VCHP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Out of Hours Contact Centre",
      "value": {
        "amount": 82917,
        "currency": "GBP",
        "amountGross": 103647
      },
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00",
        "maxExtentDate": "2031-03-31T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "2x 12month option to extend"
      },
      "documents": [
        {
          "id": "008738-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/008738-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-02-02T09:11:17Z"
        }
      ],
      "dateSigned": "2026-01-28T00:00:00Z",
      "hasRenewal": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "Call Handling SLA"
        },
        {
          "id": "2",
          "title": "Abandonment Rates less than 5%"
        },
        {
          "id": "3",
          "title": "Number of calls Answered"
        }
      ],
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
2 Feb 2026 · 008738-2026 · award, contract
{
  "id": "008738-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-02-02T09:11:17Z",
  "ocid": "ocds-h6vhtk-05e4ac",
  "buyer": {
    "id": "GB-PPON-PTCP-1774-DYCR",
    "name": "Aspire Housing"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
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              "region": "UKG2",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79510000",
              "scheme": "CPV",
              "description": "Telephone-answering services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02476859",
          "name": "ORBIS PROTECT LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ID588",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Out of Hours Contact Centre",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PTCP-1774-DYCR",
      "name": "Aspire Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG24",
        "country": "GB",
        "locality": "Newcastle Under Lyme",
        "postalCode": "ST5 0QW",
        "countryName": "United Kingdom",
        "streetAddress": "Kingsley, The Brampton"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PTCP-1774-DYCR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "contracts@aspirehousing.co.uk"
      }
    },
    {
      "id": "GB-COH-02476859",
      "name": "ORBIS PROTECT LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI74",
        "country": "GB",
        "locality": "Uxbridge",
        "postalCode": "UB8 1QG",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House"
      },
      "details": {
        "url": "http://www.orbisprotect.com",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "02476859",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidteam@orbisprotect.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PCJJ-5321-VCHP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Out of Hours Contact Centre",
      "value": {
        "amount": 82917,
        "currency": "GBP",
        "amountGross": 103647
      },
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00",
        "maxExtentDate": "2031-03-31T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "2x 12month option to extend"
      },
      "documents": [
        {
          "id": "008738-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/008738-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-02-02T09:11:17Z"
        }
      ],
      "dateSigned": "2026-01-28T00:00:00Z",
      "hasRenewal": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "Call Handling SLA"
        },
        {
          "id": "2",
          "title": "Abandonment Rates less than 5%"
        },
        {
          "id": "3",
          "title": "Number of calls Answered"
        }
      ],
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}
19 Nov 2025 · 075357-2025 · tender
{
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  "tag": [
    "tender"
  ],
  "date": "2025-11-19T15:55:09Z",
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  },
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        },
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        "suitability": {
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        },
        "awardCriteria": {
          "description": "60% Quality  / 40% Price"
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
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    "items": [
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          }
        ],
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          {
            "id": "79510000",
            "scheme": "CPV",
            "description": "Telephone-answering services"
          }
        ]
      }
    ],
    "title": "Out of Hours Contact Centre",
    "value": {
      "amount": 72000,
      "currency": "GBP",
      "amountGross": 90000
    },
    "status": "active",
    "documents": [
      {
        "id": "075357-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/075357-2025",
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        "datePublished": "2025-11-19T15:55:09Z"
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    ],
    "legalBasis": {
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    },
    "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.",
    "tenderPeriod": {
      "endDate": "2025-12-12T12:00:00Z"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "otherRequirements": {
      "reservedParticipation": [
        "smeVcse"
      ],
      "reservedParticipationLocation": {
        "gazetteer": {
          "scheme": "GB-ONS",
          "identifiers": [
            "K02000001"
          ]
        },
        "description": null
      }
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://in-tendhost.co.uk/aspirehousing/",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PTCP-1774-DYCR",
      "name": "Aspire Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG24",
        "country": "GB",
        "locality": "Newcastle Under Lyme",
        "postalCode": "ST5 0QW",
        "countryName": "United Kingdom",
        "streetAddress": "Kingsley, The Brampton"
      },
      "details": {
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          }
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      },
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        "id": "PTCP-1774-DYCR",
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      "contactPoint": {
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    }
  ],
  "language": "en",
  "initiationType": "tender"
}