Official UK procurement notice
Telecare Monitoring and Out of Hours Telephony Provision Project
Authority: Newcastle City Council (Local council)
What is being bought
Published requirement descriptionNewcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Receiving Centre (ARC) to monitor our telecare alarms 24/7, and our out of hours telephony.
We wish to explore opportunities within the market that will help shape and develop our current service, as part of the commissioning and procurement process, the Council is undertaking preliminary market engagement to explore the availability, capability and interest of providers in delivering the proposed services.
This engagement is intended to inform the Council's procurement approach, understand current market capability, capacity, identify opportunities for innovation, and ensure that the future service specification reflects current best practice and emerging technologies.
We welcome responses from suppliers with relevant experience and expertise. Information gathered through this process will help shape the Council's future requirements and service design.
Suppliers are invited to review the documents via our Open e-tendering platform.
Link: https://www.open-uk.org/
Read the full description (316 more characters)
If suppliers wish to secure a slot, please request via the correspondence/ message option via the portal.
Project: # OPEN20262057
Reference: 009509 - Telecare Monitoring and Out of Hours Telephony Provision Project
Budget information and contract length is yet to be established in line with market engagement findings.
CPV: Health services · Social work and related services · Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedLot #1Lot 1PlannedRenewal
- Extensions
- Extension options published
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 15 Sept 2026, 15:30 BST
- Last source update
- 15 Sept 2026, 15:30 BST
- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06fa64
How it was run
- Submission deadline
- —
Timeline
3 published dates · Europe/London- Planning notice published5 days ago15 Sept 2026, 15:30 BST
- Market engagementin 12 days2 Oct 2026, 23:59 BSTThe end date for this market engagement is: Friday 2nd October 2026. Please complete the questionnaire in line with this deadline also.
- Contract startsin 192 days1 Apr 2027, 00:00 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published15 Sept 2026, 15:30 BSTUK2
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender