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CH232464 OUT OF HOURS CALL CENTRE SERVICE

Telephone survey services
Telephone switchboard services
Telephone-answering services
London (UKI)
Published value
£7,000,000
Submission deadline 19 Apr 2024, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Perceval House: "CH232464 OUT OF HOURS CALL CENTRE SERVICE". Published status: active. Published value: £7,000,000. 1 published lot. Recorded submission deadline: 19 Apr 2024, 12:00 BST. See the official notice for participation instructions.
Contracting AuthorityPerceval HouseScope & CategoriesNot publishedSubmission Window
Closed
19 Apr 2024, 12:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£7,000,000
Bidder Intelligence · Authority Profile: Perceval House
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Perceval House. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityPerceval House
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published5 Apr 2024, 15:45 BST
Last source update5 Apr 2024, 15:45 BST
Recurring procurementYes
ClassificationTelephone survey services, Telephone switchboard services, Telephone-answering services
Delivery area
London (UKI)
OCIDocds-h6vhtk-045011
What is being bought
Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.
What changed
From the official release history
  1. Published value updated to £7,000,000
    5 Apr 2024, 15:45 BST
  2. Status changed to active
    5 Apr 2024, 15:45 BST
  3. Official notice release published
    5 Apr 2024, 15:45 BST
  4. Submission deadline changed to 19 Apr 2024, 12:00 BST
    5 Apr 2024, 15:45 BST
  5. Buyer information updated
    5 Apr 2024, 15:45 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£7,000,000
    Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.<br/>:-<br/>• All UK Councils and Housing Sector Arm’s Length Management Organisations (ALMO) s who offer an out of hour’s service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils <br/>• all central government departments offices and <br/> bodies.<br/>• Any Registered Social Landlords<br/>• Any Integrated Care Systems and Integrated Care <br/> Boards in UK <br/>• Any Local Authority Trading Companies<br/>• Any Local Authority Direct Service Organisations
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    5 Apr 2024, 15:45 BST
  2. Submission deadline
    19 Apr 2024, 12:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Perceval House

Contracting authority GB-FTS-104992
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published