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Official procurement procedure

Out of Hours Contact Centre Services

No classification published
Location not published
Official notice
Published value
£1,104,250
Submission deadline 19 Jan 2026, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: THE GUINNESS PARTNERSHIP LIMITED: "Out of Hours Contact Centre Services". Published status: complete. Published value: £1,104,250. 1 published lot. Recorded submission deadline: 19 Jan 2026, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityTHE GUINNESS PARTNERSHIP LIMITEDScope & CategoriesNot publishedSubmission Window
Closed
19 Jan 2026, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£1,104,250
Bidder Intelligence · Authority Profile: THE GUINNESS PARTNERSHIP LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for THE GUINNESS PARTNERSHIP LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
30% of reports have one bid
Supplier ConcentrationModerate Concentration
SURESERVE COMPLIANCE WATER LIMITEDTop vendor: 44.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 119 active published awards; 10 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
SURESERVE COMPLIANCE WATER LIMITED1 win£2,800,000
INSULATED RENDER SYSTEMS (SCOTLAND) LTD.1 win£2,698,564
CHURCHILL CONTRACT SERVICES LIMITED1 win£840,000
Procedure terms
Contracting AuthorityTHE GUINNESS PARTNERSHIP LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published5 Aug 2026, 10:23 BST
Last source update5 Aug 2026, 10:23 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05f4dc
What is being bought
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
What changed
From the official release history
  1. Official notice release published
    5 Aug 2026, 10:23 BST
  2. tender value changed
    15 Apr 2026, 13:27 BST
  3. Status changed to complete
    15 Apr 2026, 13:27 BST
  4. Official notice release published
    15 Apr 2026, 13:27 BST
  5. Submission deadline changed to published date
    15 Apr 2026, 13:27 BST
  6. Published value updated to £1,104,250
    12 Dec 2025, 13:37 GMT
  7. Status changed to active
    12 Dec 2025, 13:37 GMT
  8. Official notice release published
    12 Dec 2025, 13:37 GMT
  9. Submission deadline changed to 19 Jan 2026, 12:00 GMT
    12 Dec 2025, 13:37 GMT
  10. Buyer information updated
    12 Dec 2025, 13:37 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    5 Aug 2026, 10:23 BST
  2. Submission deadline
    19 Jan 2026, 12:00 GMT
  3. Award active
    Not published · Not published
  4. Contract active
    Signed 30 Jun 2026, 00:00 BST · £805,000
Commercial outcome and competition
Awards
Care Quality Services Limited
Not published · Not published · active
Contracts
Contract
£805,000 · signed 30 Jun 2026, 00:00 BST · active
Contract period: 1 Jul 2026, 00:00 BST — 30 Jun 2029, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

THE GUINNESS PARTNERSHIP LIMITED

Contracting authority GB-COH-IP031693
View buyer profile

  • THE GUINNESS PARTNERSHIP LIMITED
    buyer

    GB-COH: IP031693 · GB-PPON: PBNQ-4523-TMYT
    7th Floor, 350 Euston Road, London, UKI31, NW1 3AX, GB
    procurement@guinness.org.uk

  • Care Quality Services Limited
    supplier

    GB-COH: 11696513
    Crown House, Stephenson Road, Severalls Industrial Park,, Colchester, UKH34, CO4 9QR, GB
    bidteam@ceracare.co.uk
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published