Official UK procurement notice
Out of Hours Telephone Answering Service
Authority: Broadland Housing Association Limited (Housing)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionBroadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives.
Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier.
Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed.
CPV: Call centre · Telephone switchboard services · Telephone-answering services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£180,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Five Es Written Submission: 50%
- Interview and Presentation: 10%
- Economy: 40%
Published award criteria (3)
- Five Es Written Submission
- Economy
- Interview and Presentation
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 1 Apr 2026, 10:40 BST
- Last source update
- 9 Jun 2026, 12:49 BST
- Award evaluation window
- Submission end – 23 Jun 2026
- Authority reference
26-002- FTS notice number
2026/S 000-030195- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067a65Find a Tender
How it was run
Official notice- Submission deadline
- 5 May 2026, 12:00 BST
- Clarification deadline
- 28 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
1 Apr 2026 → 30 Sept 2026 · 7 dates- Tender notice published203 days ago1 Apr 2026, 10:40 BST
- Clarification questions by176 days ago28 Apr 2026, 12:00 BST
- Submission deadline169 days ago5 May 2026, 12:00 BST
- Assessment summaries sent135 days ago9 Jun 2026, 00:00 BST
- Latest notice published134 days ago9 Jun 2026, 12:49 BST
- Award decision expected by120 days ago23 Jun 2026, 23:59 BST
- Contract starts22 days ago30 Sept 2026, 00:00 BST
Notice history
4 events · 2 releases on Find a Tender · since 1 Apr 2026- Tender notice published1 Apr 2026, 10:40 BSTUK4
- Contract award notice published9 Jun 2026, 12:49 BSTUK6
- Status changed to complete9 Jun 2026, 12:49 BST
- Contract signature expected1 Sept 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Norse Consulting Group Limited26-002 - Out of Hours Telephone Answering Service30 Sept 2026 – 29 Sept 2028 · up to 29 Sept 2030Extensions: An optional two year extension option (at the sole direction of Broadland and Orwell). | £180,000 inc. VAT | 9 Jun 2026 | Awarded |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders | 5 | 0 | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Orwell Housing Association LimitedContracting authorityPublic authority - sub-central government
Bidders & participating suppliers
1 commercial party on the notice- Norse Group Services LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender