← Back to search results

awardUpdateFind a Tender · award Update

24HR TELEPHONE HELPLINE

Buyer: Ministry of Defence →

BuyerMinistry of Defence
StatusawardUpdate
DeadlineNot published
ValueValue not published
Published28 Feb 2025

What is being bought

The source has not published a summary for this record.

Delivery location

UK

Categories

Telephone-answering services 79510000

Lot details

Lot 1

24 HR TELEPHONE HELPLINE

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Telephone-answering services (79510000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 799,1054 median · 33.6 average (3,589 of 9,105 with a bid count)3.2 average (4,022 of 9,105 with named award suppliers)1 comparable price pairs
Same buyer0Not publishedNot publishedNot published
Delivery region: UK2,5374 median · 68.3 average (959 of 2,537 with a bid count)5.2 average (1,131 of 2,537 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

007514-2025-703797450-1

Statusactive
Value£434,875

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04e89c
Latest release ID007514-2025
Latest release timestampFri Feb 28 2025 12:06:55 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusNot published
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
28 Feb 2025awardUpdate, contractUpdate007514-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "007514-2025",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2025-02-28T12:06:55Z",
  "ocid": "ocds-h6vhtk-04e89c",
  "buyer": {
    "id": "GB-FTS-139507",
    "name": "Ministry of Defence"
  },
  "awards": [
    {
      "id": "007514-2025-703797450-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-139508",
          "name": "COMBAT STRESS"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04e89c",
    "lots": [
      {
        "id": "1",
        "description": "24 HR TELEPHONE HELPLINE",
        "contractPeriod": {
          "durationInDays": 210
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "24HR TELEPHONE HELPLINE",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "classification": {
      "id": "79510000",
      "scheme": "CPV",
      "description": "Telephone-answering services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-139507",
      "name": "Ministry of Defence",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "GLASGOW",
        "postalCode": "G2 8EX",
        "countryName": "United Kingdom",
        "streetAddress": "KENTIGERN HOUSE, 65 BROWN STREET"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-defence"
      },
      "identifier": {
        "legalName": "Ministry of Defence"
      },
      "contactPoint": {
        "email": "Ewen.Burton339@mod.gov.uk"
      }
    },
    {
      "id": "GB-FTS-139508",
      "name": "COMBAT STRESS",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "LEATHERHEAD",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "COMBAT STRESS"
      }
    },
    {
      "id": "GB-FTS-139509",
      "name": "MOD COMMERCIAL",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "GLASGOW",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "MOD COMMERCIAL"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "007514-2025-703797450-1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "classification": {
            "id": "79510000",
            "scheme": "CPV",
            "description": "Telephone-answering services"
          },
          "deliveryAddresses": [
            {
              "region": "UK"
            }
          ]
        }
      ],
      "value": {
        "amount": 434875.38,
        "currency": "GBP"
      },
      "period": {
        "durationInDays": 210
      },
      "status": "active",
      "awardID": "007514-2025-703797450-1",
      "amendments": [
        {
          "id": "2",
          "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: AMENDMENT AS COMPETITION IS NOT POSSIBLE, THIS IS AN EXTENSION TO THE EXISTING CONTRACT FOR BUSINESS CONTINUITY",
          "description": "EXTENSION TO CONTRACT FOR 7 MONTHS (TO 31 OCT 2025)"
        }
      ],
      "dateSigned": "2025-01-29T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
28 Feb 2025 · 007514-2025 · awardUpdate, contractUpdate
{
  "id": "007514-2025",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2025-02-28T12:06:55Z",
  "ocid": "ocds-h6vhtk-04e89c",
  "buyer": {
    "id": "GB-FTS-139507",
    "name": "Ministry of Defence"
  },
  "awards": [
    {
      "id": "007514-2025-703797450-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-139508",
          "name": "COMBAT STRESS"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04e89c",
    "lots": [
      {
        "id": "1",
        "description": "24 HR TELEPHONE HELPLINE",
        "contractPeriod": {
          "durationInDays": 210
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "24HR TELEPHONE HELPLINE",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "classification": {
      "id": "79510000",
      "scheme": "CPV",
      "description": "Telephone-answering services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-139507",
      "name": "Ministry of Defence",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "GLASGOW",
        "postalCode": "G2 8EX",
        "countryName": "United Kingdom",
        "streetAddress": "KENTIGERN HOUSE, 65 BROWN STREET"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-defence"
      },
      "identifier": {
        "legalName": "Ministry of Defence"
      },
      "contactPoint": {
        "email": "Ewen.Burton339@mod.gov.uk"
      }
    },
    {
      "id": "GB-FTS-139508",
      "name": "COMBAT STRESS",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "LEATHERHEAD",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "COMBAT STRESS"
      }
    },
    {
      "id": "GB-FTS-139509",
      "name": "MOD COMMERCIAL",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "GLASGOW",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "MOD COMMERCIAL"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "007514-2025-703797450-1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "classification": {
            "id": "79510000",
            "scheme": "CPV",
            "description": "Telephone-answering services"
          },
          "deliveryAddresses": [
            {
              "region": "UK"
            }
          ]
        }
      ],
      "value": {
        "amount": 434875.38,
        "currency": "GBP"
      },
      "period": {
        "durationInDays": 210
      },
      "status": "active",
      "awardID": "007514-2025-703797450-1",
      "amendments": [
        {
          "id": "2",
          "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: AMENDMENT AS COMPETITION IS NOT POSSIBLE, THIS IS AN EXTENSION TO THE EXISTING CONTRACT FOR BUSINESS CONTINUITY",
          "description": "EXTENSION TO CONTRACT FOR 7 MONTHS (TO 31 OCT 2025)"
        }
      ],
      "dateSigned": "2025-01-29T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}