Call handling services (out of hours)

Official notice

Authority: East Midlands Housing Group (Housing)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: East Midlands (UKF)

Published estimate£630,000≈ £161k / year

Submissions closed 28 Feb 2025

Contract term 3 yrs 11 moends 31 Mar 2029 · extension options published · starts 1 May 2025

What is being bought

Published requirement description

Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at in-tendhost.co.uk/emh/aspx/Home ↗

CPV: Telephone-answering services

The lotProcurement structure

single lot · no lot value published

Lot #1EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling…Renewal 3 yrs 11 mo

EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling services contract.

Contract period: 1 May 2025 – 31 Mar 2029 (3 yrs 11 mo)

Delivery: East Midlands

Extensions: The initial contract term will be from 1 May 2025 until 31 March 2029.The contract may be extended for a further three years in annual increments at the sole discretion of EMH, until a maximum of 31 March 2032.Price increases for 1 April 2026 and each subsequent each year shall be at the rate of inflation for the preceding 12 months as measured by the Consumer Price Index (CPI) in March 2026 aVariant bids: not allowed

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 28 Jan 2025, 12:54 GMT
Last source update: 28 Jan 2025, 12:54 GMT
Award evaluation window: 28 Feb 2025 – …
Authority reference: EMH6
FTS notice number: 2025/S 000-002829
Classification (CPV): Telephone-answering services
Delivery area: East Midlands (UKF)
Official registry OCID: ocds-h6vhtk-04d6b6 Find a Tender

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 28 Feb 2025, 12:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 28 Feb 2025, 12:00 GMT

Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/emh/aspx/Home ↗

Timeline

28 Jan 2025 → 1 May 2025 · 5 dates

Notice published
28 Jan 2025, 12:54 GMT
Submission deadline
28 Feb 2025, 12:00 GMT
Bids opened
28 Feb 2025, 12:00 GMT
Contract starts
1 May 2025, 00:00 BST
Bids must remain valid until
1 May 2025, 23:59 BST

Contracting authority & participating public bodies

East Midlands Housing Group

Contracting authorityHousingBody governed by public lawHousing and community amenities Memorial House, Whitwick Business Park, Stenson Road, Coalville, Leicestershire, East Midlands, LE67 4JPContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

Leicester County CourtReview body Leicester

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.